SUMMARY:

• Organizational Leadership and Management ~ Operations and Overall Business Optimization ~ Growth and Development Impacts
• Remarkably astute, dynamic, and seasoned professional with extensive experience in engineering, IT, networking and infrastructure, project management, program management and operations management under small, medium and large corporate settings; complemented by a track record of delivering results beyond established goals and expectations.
• Recognized for integrity, solid work ethic, and organizational skills in effectively managing multiple priorities and tasks within competitive and fast - paced settings.
• Strong technical and data systems acumen, as well as sound understanding of current operational best practices, system software and technology
• Enthusiastic team leader, adept at managing group dynamics, as well as in motivating high-caliber, multi-discipline teams toward the successful attainment of corporate goals
• Articulate communicator with naturally personable attitude, capable of collaborating, establishing productive work relationships and presenting at any level in the enterprise up to and including C-level executives

TECHNICAL ACUMEN:

Operating Systems: Microsoft Windows Linux (CentOS, Debian, RHEL)

Languages: HTML PHP VB6 VB.NET C C++ C# SQL Neuron C Fortran 77

Networking: T-1 T-3 DS-1 DS-3 OC-3 Ethernet (10/100/1000/10 , 000) DSL ATM Frame Relay TCP/IP

Hardware: Cisco switches and routers Redback Marconi PIX Sonicwall Fortinet HP Dell SuperMicro Intertel Cortelco Intel EPSD

Protocols: OSPF BGP RIP L2TP 3DES IPSec MPLS VLAN HSRP VRRP SNMP DNS DHCP WINS SIP

Application Servers: Windows Server Active Directory MS Exchange MSSQL RHEV Open-E ROCKS+ Gluster Brite Clusters

WORK CHRONOLOGY:

Confidential, Seattle, WA

Senior Technical Program Manager

Responsibilities:

• Lead the coordination of all activities across large, multi-disciplined and highly technical programs and projects.
• Work with management, engineering and operations personnel to produce all project specifications and guidelines.
• Closely coordinate with multi-discipline teams to determine and resolve project issues.
• Continuously demonstrate strong managerial qualifications in leading multi-discipline, global teams in managing IT, network, infrastructure and engineering projects and programs.
• Exhibit superior talents in performing project management functions, including development of project scope, schedules, objectives, and deliverables.
• IMS Program - Oversaw the upgrade operations of the IMS core infrastructure upgrade valued above $50M, including facilitation of weekly executive reporting and collaboration with directors, managers, project managers and engineers
• Data Center Shutdown Program - Expertly handled the closing of three major data centers, including transfer of all applications to alternate facilities and all required efforts to return the facility to the landlord in its original state; devised and ran the development of a corporate-wide impacting data quality process to assist in the facilitation of the Data Center Program

Confidential, Seattle, WA

Director of Engineering

Responsibilities:

• Direct manager of engineering, technical support and project management for the enterprise.
• Recruited entirely new engineering organization, as well as replacing half of the technical support team.
• Initiated the execution of corporate-wide project management system and methodologies.
• Led the product engineering and development efforts for the next generation Intel and AMD processor based motherboards.
• Pioneered the development of the first system-based technical support and engineering workflows
• Spearheaded the operations of the technical support group from a poorly-performing team with no understanding of their key performance indicators to a dynamic, effective group with mean time to repair (MTR) of below 24 hours
• Re-established the operations of the engineering department from start-up after all personnel resigned within 2 weeks of each other

Confidential, Seattle, WA

Independent Consultant

Responsibilities:

• Worked with various Seattle-based companies on projects in managing business systems, marketing, and organizational development efforts including companies offering logistics, health care consulting, retail, manufacturing and fitness services.
• Dramatically reduced IT expenditures of a Seattle-based logistics company by more than 90% while increasing IT uptime beyond 99.5% within two months by outsourcing corporate PBX, SQL, and Microsoft Exchange systems
• Led efforts in boosting annual corporate revenue of a Seattle-based health care consulting company from an average of $100K to more than $350K within 3 years
• Exemplified talents in driving corporate annual net income of a Seattle-based fitness organization from -15% to 10% within 4 months

Confidential, Seattle, WA

Chief Executive Officer | Chief Technology Officer

Responsibilities:

• Played a pivotal role on the growth from start up of the wide-area networking company as one of the five initial employees, including design of backbone and customer network, implementation of a provisioning and technical support operation, and execution of corporate-wide data management systems
• Led the organization from a $14M annual run rate with $350K average monthly net income loss, to an $18M annual run rate with over $30K in net monthly net income within 12 months; boosted monthly sales to an annual rate of $22.5M with a monthly net income of more than $120K in the following 6 months
• Reorganized corporate structure by changing all financial personnel and 80% of the executive team, thus improving customer satisfaction ratings on key metrics
• Drove technical sales operations for key accounts, thus expanding client base to more than 220 enterprise accounts
• Delivered major contributions to the growth of the company from a team of 5 to 130 within the first 6 years
• Formulated and implemented a 24x7 Network Operations Center with a peak team size of 28 technicians, consequently maintaining 99.7% up time and improving customer satisfaction rating by an average of 15% annually over my 9 year tenure with the organization
• Developed a monitoring, management, and supporting organization, surpassing industry up time standards at above 99.9% while bringing down mean time to resolve for technical support issues by over 50% for the final 3 years running
• Directed the successful operation of a six-month, three-engineer project valued at $3M; developed and executed a nationwide ATM-over-SONET network backbone dispersed across 6 data centers, providing service to more than 220 customers through more than 13,000 access points

Confidential, Redmond, WA

IT Manager and Network Engineer

Responsibilities:

• Headed all technical sales, implementation, and migration projects at nine customer locations across the United States and Europe, resulting in over $3.5M in revenues
• Constructed an industrial control mechanism, producing $1.4M in sales within the first year of sales