PROFESSIONAL EXPERIENCE:

Confidential

Service Delivery Project Manager

Responsibilities:

• Manage the implementation of Confidential services such as voice circuits, VoIP, audio/video/web conferencing, data sharing, and unified messaging (integrated voicemail, e - mail, and fax) to Confidential 500 Customers.
• Verify and validate the project deliverables by eliciting the Enterprise customer on requirements definition, solution configuration, strategic planning, risk management, change management, and quality assurance
• Coordinate and track concurrent high-complexity implementation projects - typically with numerous products/services data and voice information technologies, multiple locations and ownership of other vendors
• Work independently toward short-range targets and meet inflexible deadlines, performs multiple tasks, determines and pursues courses of action essential in obtaining integration of the objectives throughout the project
• Review equipment/ facilities inventory levels required to deploy network services
• Identify human resource requirements; determine staffing levels; negotiate for and assign technical team from Outside Plant (OSP), Inter Office Facilities (IOF), Network Provisioning Center (NPC) and Field Engineering to project tasks; collaborate with technical team to provision network elements; direct project personnel to keep project on schedule and within budget
• Monitor project progress and success; assess risks to the success of the project and take appropriate measures for avoidance
• Host project status calls with Verizon team, customer and vendors to review milestones and progress of project; establish documentation in accordance with ISO9001 Quality Management System (QMS) requirements
• Manage risk and implement risk response activities
• Obtain customer acceptance for installation
• Initiate customer billing in accordance with customer contract

Enterprise Sales Account Manager

Confidential

Responsibilities:

• Analyze prospects business and technical requirements and develop solutions that meet those needs. Target, Prospect, Qualify, Manage the Opportunity, and Close the Sale to Confidential 500 Customers/Prospects.
• Respond to Request for Proposal (RFP), review Statement of Work (SOW), provide a quote, engage account team of Sales Engineer and Account Executive to influence the sale
• Identify opportunities and qualify sales leads generated from SalesForce.com CRM
• Analyze and manage the sales funnel to provide forecasts of identified and proposed opportunities
• Establish relationships and elicit C level (CIO, CEO, CTO) executives to understand and document information on the customers business processes, critical success factors, and competitive standing through a strategic and consultative sales approach in order to identify their business, functional, & technical requirements to influence the sale
• Consult with the customer about a robust architecture that defines Voice, Data, Videoconferencing features, functionality and capabilities as well as integration of IP Phones and IP PBX interfacing hardware/software from Verizon Partners: Adtran, Alcatel - Lucent, Avaya and Cisco into their current network
• Run database queries to evaluate and understand customers' current contracts, volume, and rates to determine pricing that influence the development and negotiation of the sale
• Provide price quotes based on tariff/regulatory rates, competitive situations, current market conditions, and profitability of accounts to formulate sales/pricing strategies
• Act as a strategic partner, consultant, and trusted advisor to the customer, leading to repeat business
• Articulate Verizon business value to create the demand to close deals; Achieved revenue growth targets by 106% for the assigned geography, channel, sales team, or account base

Confidential

Supplier Quality Specialist

Responsibilities:

• Interface with Manufacturing and Engineering when problems are identified after product delivery; Conduct investigation, control of nonconforming material, and reporting activities consistent with Quality Management System (QMS) requirements defined in ISO9001/AS9100
• Evaluate Supplier aircraft components and assemblies for conformity to engineering drawings, parts list, or specifications requirements; Conduct internal investigations through process audits, interviews and/or examination of parts
• Interface with Supplies to manage supplier quality issues and risks; Flow down corrective action requirements to a supplier; Verify conforming product is corrected
• Collect, validate and analyze data; Develop metrics that track quality trends, process capability, product performance, cost and schedule performance; Develop variances to account for cost overruns and poor quality
• Identify compliance with key performance indicators (KPIs), compare performance with goal, and recommend actions on differences
• Participate in Quality function improvement activities as required; Collaborate with cross - functional teams in root cause investigation and resolution for process performance issues
• Facilitate corrective action board meetings; Create meeting agendas, charter, PowerPoint presentations, and record meeting minutes
• Apply Tools and Methodology such as Microsoft Excel, PowerPoint, Word, Project, Root Cause Corrective Action, Microsoft SharePoint