SUMMARY

• A dedicated, results - oriented PMP, PMI-ACP and ITIL certified Project Manager with 7+ years of total IT experience and5+ years of experience leading all phases of diverse IT projects ranging in value from $100K to $2M+.
• Expert in both waterfall and agile project management methodologies.
• Exceptional project execution skills; consistently delivering multiple projects and solutions on-time and within scope and budget while meeting or exceeding quality standards.
• Leverage business and technical expertise to communicate effectively with the team, customer, management and other stakeholders.
• Extensive knowledge of various Software Development Life-Cycle (SDLC) models such as Waterfall, Agile (Scrum, XP, Lean), Rational Unified Process (RUP), Spiral and Dynamic Systems Development Method (DSDM).
• Extensive use of PMBOK processes, tools and techniques while adhering to PMI’s code of ethics and professional conduct.
• Experience working with the Project Management Office (PMO) for documentation, guidance and metrics for running the project according to organizational standards.
• Experience managing not only large-scale projects but also multiple projects concurrently towards successful completion.
• Proven ability to manage co-located/distributed, multicultural and cross-functional teams in functional/matrix/projectized environments.
• Excellent communication skills with the ability to use formal/informal, verbal/non-verbal, paralingual and active listening skills to effectively communicate with project stakeholders.
• Proven ability to lead, train, influence, motivate, recognize and reward team members to improve team performance.
• Excellent leadership skills with substantial experience negotiating with vendors and functional managers and resolving conflicts between team members to prevent further escalation.
• Experience in Change Management. Created WBS and successfully managed scope creep and issued change requests for scope changes for approval from Change Control Board (CCB).
• Significant experience creating the schedule baseline, setting milestones and closely managing the critical path. Extensive experience in schedule compression techniques (Fast-Tracking and Crashing) and Resource Leveling.
• Experience estimating activity costs (analogous, parametric, PERT), determining budget, setting baselines and forecasting using EVM and variance analysis.
• Expert at managing risks. Performed risk identification, qualitative and quantitative risk analysis and planned contingent risk responses
• Managed quality throughout the project life cycle through extensive use of the KPIs, metrics, checklists, 7 basic tools of quality, and other quality concepts such as TQM, JIT, Six Sigma and Kaizen.
• Adept at managing procurements and working with vendors on contracts, Statement of Work (SOW), Request For Proposal (RFP) and Service Level Agreement (SLA).
• Adept at generating and analyzing detailed status reports and customizing them for high-level overview for senior management.
• Proficient in project management tools such as MS Project, Excel, PowerPoint, SharePoint and Outlook.

TECHNICAL SKILLS

SDLC Methods: Waterfall, Agile (Scrum, XP, Lean), RUP, Spiral

Project Management: Traditional:MS Project, CA Clarity PPM Agile: VersionOne, Rally, JIRA, TFS

MS Office Suite: SharePoint, Outlook, Excel, Word, PowerPoint.

Modeling & Designing Tools: MS Visio, IBM Rational Rose, CA ERwin

Requirements & Configuration Management: IBM Rational RequisitePro, IBM Rational ClearCase

Web Technologies: HTML

Operating Systems: Windows, Mac OS

PROFESSIONAL EXPERIENCE

Confidential, Santa Clara, CA

Project Manager

Responsibilities:

• Managed the development of Executive KPI Dashboard from concept to completion.
• Responsible for managing $1.2 Million budget and a staff of 12 FTEs
• Defined project scope, created WBS and managed scope creep to keep the project on track.
• Created the PM plan, which included the scope, schedule and cost baselines and other plans such as HR, stakeholder, communication, quality and risk management plans.
• Led a team of onsite (US) development team and successfully managed offshore (Singapore) customer requirements.
• Proactively tracked risks by maintaining a risk register, risk management plan, mitigation plan and contingency plan.
• Spearheaded weekly project status, task review meetings to identify bottlenecks in meeting project deadlines.
• Developed high-level status reports to present to the director/program manager of Business Analytics and Enterprise Reporting.
• Interviewed SMEs and acted as a single point of contact for the project.
• Was instrumental in project validation, stakeholder buy-off and UAT signoff.
• Managed the project transition by organizing demos. Conducted pilot release to cross-functional stakeholders and getting their feedback before the actual launch to ensure better acceptance.
• Successfully delivered two releases with zero major defects.
• Worked with the PMO in the development and refinement of internal processes and tools.

Environment: Ab Initio, QlikView, Java, Oracle

Confidential, Virginia Beach, VA

Project Manager

Responsibilities:

• Oversaw successful data integration of the Medicare claims records between the two companies.
• Managed the project from requirements gathering phase, through development and QA phases to successful completion.
• As scope creep is a constant threat in data integration and migration projects, ensured early profiling to identify data problems before design and development thereby avoiding any major delays and overruns.
• Ensured adequate business participation and managed changing requirements bycreated Change Requests. Got their approval from the Change Control Board and incorporated the approved Change Requests into the project baseline.
• Gathered estimates from the team to create project schedule and determine budget. Created the PM plan and baselines.
• Used KPIs, metrics and checklists to manage quality throughout the project. Identified, analyzed risks and planned appropriate risk mitigation strategies.
• Used MS Project to manage schedule, budget, resources and generate forecasts and reports.

Environment: MS SQL Server, Informatica, JIRA, Pega Systems, Trizetto FACETs

Confidential, Chicago, IL

Project Manager

Responsibilities:

• Performed root cause analysis for the errors in dairy section pricing and proposed a novel solution using existing store infrastructure to improve the pricing process.
• Facilitated UAT and successfully deployed the new system to 8000+ stores, which resulted in increased efficiency and improved profit margins.
• Helped the department save at least $80K per month by implementing and standardizing the new system.
• Responsible for successfully managing vendor relations with one of the vendors whose products were underperforming in west and northwest Chicago area stores.
• Successfully created shelf space for new products thereby increasing profits.
• Was instrumental in creating the Project Charter and developing the business case using ROI and Cost-Benefit analysis.
• Created the PM plan, which included the scope, schedule and cost baselines and other plans such as quality, risk, procurement, communication and stakeholder management plans.
• Proactively managed changes in project scope, identified potential issues and devised contingency plans.
• Interact with senior leadership, PMO and development team on a weekly basis to provide overall project status, risks and issues.

Confidential, SFO, CA

Sr. Business Analyst

Responsibilities:

• Acted as a liaison between IT and the user community and identified the business needs of the users and stakeholders to help determine the technical solution.
• Performed GAP analysis for new functionality requirements as well as prioritized them based on actual business needs. This helped optimize the business processes.
• Extensive experience in working closely with teams and budgeting and forecasting project timelines.
• Analyzed and collected business requirements, identified system interfaces and created the BRD by user interviews identifying ambiguous, incomplete and incorrect requirements.
• Prepared vision document for defining the scope of the project and the various functional and non- functional requirements involved in it.
• Interviewed Subject Matter Experts, which included asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business people and technical people.
• Actively involved in walkthroughs and meetings with development team.
• Interacted extensively with development and QA teams in order to resolve technical and implementation issues.