We provide IT Staff Augmentation Services!

Product Manager Resume Profile

  • Accomplished results oriented information systems professional with over 20 years' experience bringing corporate initiatives to fruition. Responsible and accountable for the management of multiple projects directed toward strategic business and other organizational revenue objectives.
  • Managed a diverse portfolio of enterprise Programs and Projects within a Corporate IT PMO
  • Responsible for multimillion dollar Capital and Operational Project Budgets
  • Extensive background in Project and Product Management for both IT Software and Hardware Companies
  • Ability to disseminate technical information to non-technical audiences and work effectively with a cross-section of contributors including executive stakeholders, users, direct reports, vendors and technical contributors
  • Proven track record of achieving organizations goals through a combination of strategic planning and tactical tenacity
  • 10 years Program Management experience for NASA

Expertise

  • Program Management
  • Project Management
  • Product Management
  • Governance Scorecards
  • Business Process Re-engineering
  • Requirements Gathering
  • Performance Metrics -KPI
  • User Acceptances Testing
  • Roadmap
  • CRM Software
  • Waterfall/Scrum
  • Release Management
  • Clarity/MS Project/SharePoint
  • Social Media
  • PDLC/SDLC Methodologies

Experience

Senior Program Manager Confidential

  • Created Partner Web and Social Media portal for governance and communication
  • Created and responsible for Program's Business Intelligence balanced score card and all program governance. Score card derived from Internal and Partner Master Data Management sources including: Oracle, SQL Server
  • Partnered closely with other internal DIRECTV business units Marketing, Quality Assurance/Compliance and Training creating roll out strategy for U/X programs specific to DIRECTV vertical markets
  • Responsible for the inception and deployment of a 9 Million user experience U/X sales operation and customer care initiative across 13 call centers US and Latin America . Program Increased new sales revenues by 81 Million
  • Define and initiate projects, and assign Project Managers to manage schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program.
  • Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result
  • Responsible for 15 employees including site project management and user experience consultants
  • Lead weekly status updates for internal and external stakeholders
  • Held program level daily standups on call center s deployment during critical roll out phase

Sr. Project Manager Cloud Computing Division Confidential

  • Project Management Activities included:
  • Vendor integration of a Case Management system for Oracle SAP Human Resources
  • Channel Business Intelligence Reporting Project, Oracle with a
  • European manufacturing plant integration supply chain to Oracle SAP
  • Migration of legacy Oracle CRM systems into Salesforce, Seibel, SAP and Web Applications
  • Managed a diverse portfolio of enterprise Programs and Projects for the Citrix PMO. Managed from inception to close out the following World Wide Operation Enterprise level Projects with operational and capital budgets ranging from 280K - 1.3 Million
  • Facilitate discussions and drive consensus on business requirements with cross-functional teams.
  • Architect solutions based on business requirements and PMO standards
  • Maintain BI performance metrics for stakeholders on all projects
  • Presented project status to executive level steering committees
  • Develop and deliver UAT, User Training and Organizational Readiness
  • Responsible for 14 Contractors including Project Developers, QA, PM, DBAs and Analysts

Sr. Product Manager Confidential

  • Defined market and user requirements for Business Intelligence software platform. Delivered product service portfolio used by Professional Services Division. Defined and delivered SaaS Model for a specific target markets.
  • Developed pricing, product marketing, and technical strategy, as well as market analysis, platform roadmaps.
  • Gathered, defined and analyzed product enhancements for future software releases.
  • Managed User Requirements, Customer Beta Testing, Defect Tracking and Product Release
  • Delivered high level briefings on product portfolio and strategy at user conferences and customer briefings.
  • Created sales collateral to aid in consultative selling, trained sales executives to disseminate products' key advantages, resulting in a faster sales cycle

Sr. Product Manager Confidential

  • Delivered to market Avocent's Data Center management software product DS View 3 Virtualization and Blades monitoring.
  • Gathered, defined and analyzed product enhancements for future software releases.
  • Developed pricing, product's roadmap, and technical strategy, as well as market analysis, platform roadmaps.
  • Planned and execute product launch activities and follow up on existing product releases with the field including Beta Test
  • Refined product strategy around virtualization to target specific audiences from CFO to end user.
  • Delivered briefs to both Industry Analysts Gartner, EMA and IDC. and Press.
  • Created sales collateral to aid in consultative selling, trained sales executives to disseminate products' key advantages, resulting in a faster sales cycle.

Project Manager Confidential

  • Worldwide Dell Server deployments for retail customer Wal-Mart
  • Worldwide HP Server deployments for retail customer Wal-Mart
  • Managed 15 person helpdesk, lead technical support on projects.

Senior Technical Product Manager Confidential

  • Created BMC's marketing strategy for enterprise systems management software products Patrol and Root Cause Analysis tools. Products revenues exceeding 150 Million
  • Developed business strategy, pricing, product marketing, technical strategy, as well as market analysis, solution/platform roadmaps, and forecast. Resulting in what is now BMC's Business Service Management product portfolio.
  • Technical liaison among developers, customers and executive management for requirements gathering on both Patrol and BSM Product line.

Senior Technical Product Manager Confidential

  • Created and implemented Dell's solution portfolio for both relational database and thin client server markets. Portfolio included bundled software, hardware and services specific to several market segments. Revenues exceeded 60 Million
  • Developed business model, pricing, product marketing, technical strategy as well as market analysis, solution/platform roadmaps, and forecast. Delivered product briefings to both Dell executives and high profile clients to refine portfolio offerings.
  • Lead negotiation on pricing with software vendors including Oracle, Microsoft, and Citrix on contracts and license fulfillment

Director of New Markets and Technical Strategy Confidential

Created the strategic business and marketing plan that repositioned 2ndWave from a consulting firm to an IT Management Service Provider MSP resulting in first-round venture capital funding of 7.5 million

Manager of Strategic Development Confidential

Created the Office of Strategic Development whose charter was to define and deliver the long-term strategic goals of the company, corporate partnering, and new product development. Created and defined product service portfolio

Computer Program Manager Confidential

Provided technical support for the implementation of a laboratory-wide computer network. Coordinated systems development activities among users, programmers and system analysts for the Total Quality Management TQM office.

TECHNICAL SKILLS

  • Software: MS Project Server, MS Office Suite, Visio, SharePoint, Social Media, ITIL, Campus Vue, Clarity
  • Enterprise Management Software: HP Openview, Cisco Works, Tivoli, BMC Patrol and Remedy, VERITAS, DSView 3

Hire Now