Project Manager Resume Profile

OBJECTIVE: Obtain a position with a company where I can maximize my management skills, quality assurance, program development and training experience.

EMPLOYMENT

Confidential

Develop and manage full-scale project plans and associated communications documents to include, project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
Manage multiple company projects simultaneously.
Identify project dependencies and expectations and delegate tasks and responsibilities to team members and other stakeholders in a timely fashion to ensure completion of the projects.
Track project deliveries and timelines using project management tools.
Develop and deliver status reports, statements of work, requirements and documentation.
Proactively manage changes in scope, identify potential issues and devise contingency plans.
Implement Site Prep documentation requirements, validations and rules.
Develop training documentation and test scripts and scenarios.
Conduct Conference Room Pilots, User Acceptance Testing, Train the Trainer and User focused training in a classroom setting onsite, via webinars or offsite demonstrations.
Conduct business discovery and analysis.
Develop documentation for process improvements.
Manage project support and enhancements throughout the project phase.
Successful implementation of numerous procurement software clients

Confidential

Collect, understand and transmit the business requirements for the Common Pleas
Case Management System and translate these into functional specifications by creating, tracking, testing and completing issues using the Remedy Application.
Troubleshoot system problems and application issues while delivering high quality training and user support.
Test new and revised software developments and enhancements from the end user's perspective while ensuring accuracy and validity of data.
Provide second level analysis and support to resolve end-user issues as well as an interpretation of the application functionality and resources as it pertains to the court processes.
Assist in developing testing and training documentation.
Interpret and analyze user requirements while coordinating with programmers, developers and second level support
Assist users with various processes including but not limited to bank account reconciliations, docketing and case processing.

Confidential

Provide information both written and telephonic to subscribers, providers, groups, agent plans and the general public involving a variety of issues including benefits, pricing, premiums, claim rejections and claim status.
Provide information based on a variety of contracts such as Health Maintenance Organization, Indemnity, Point of Service, Preferred Provider Organization and direct-pay business.
Proficient knowledge of procedure codes and ICD9 codes, various processing systems, payment policies, medical terminology, agent plan status files and fee and profile schedule mechanisms.
Assigned to a specialized group to administer specific policies and benefits.
Train new employees as requested.
Increased knowledge obtained through enrichment courses offered.

Confidential

Schedule appointments and hearings for District Justice calendar.
Docket court actions for various criminal, summary and civil case types.
Create and distribute individual case related forms and reports.
Research offense descriptions to determine sections, sub-sections and gradings as it pertains to State law.
Prepare and complete cases both electronically and manually for transfer to Court of Common Pleas.
Maintain electronic and manual checking account.
Create and distribute restitution and State checks.
Correspond with Police officers and Court offices including but not limited to District Attorney, Public Defender and Court Administrator regarding hearings, files, charges, etc.
Train new clerks as requested.

.SKILLS

MS Office products including Word, PowerPoint, Access, Excel, Outlook, SQL, BASIC, Adobe Photoshop, Robohelp and Snag It.

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