EXPERIENCE SUMMARY:

• IT Professional with 7+ years of extensive experience in the field of PMO, Project management, Business Analysis, Change Management and Risk Management in Banking, Financial services, automobile industry and telecom industries in developing relationship with Senior Executives and providing solutions to their business problems.Project Management:
• Provided project management support for integrating the global sales reporting applications for a major reputed clients.
• Coordinated and performed requirements elicitation, process tailoring, wireframe development, architecture development, configuration management, quality audits, and testing activities with an onsite and offshore combined team.
• A strong exponent of the Project Management Body of Knowledge (PMBOK) principles and ITIL best practices.
• Strong customer facing skills due to frontline customer facing roles for 7+ years.
• Performed Project monitoring and control, managed issues, risks, action items, and prepared reports for senior management review.
• Proficient in utilizing Project Management tools to develop SOWs, RFPs, RFQs, project plans, project schedules, resource planning and management, cost - benefit analysis, budgeting, project kickoff meetings, status meetings, and timeline management.
• Proven experience in drafting detailed Product Requirement Documents (PRD), Business Cases, Use Cases, Proposals and Return on Investment (ROI) templates.
• Experience in mapping UML diagrams for data flows, system diagrams, process flow diagrams, Activity diagrams, Sequence diagrams using Microsoft Visio
• Experience in facilitating Technical Specification discussions, conducting JAD sessions with user groups, stakeholders, SME’s and end-user clients.
• Experienced in project planning, scope management, costing and estimation. Hands on with project management tools like MS-Project, Clarizen for project and resource planning
• Experienced in all phases of the Software Development Life Cycle (SDLC) as well as software engineering methods like RUP, Waterfall Method & Agile
• Exceptional Documentation Skills for writing Use Cases and Functional Requirement Documents as well as for creating Use Case diagrams and Activity diagrams based on UML Methodology and business process flow diagrams using MS Visio
• Experience in defining test cases, bug triage, conducting User Acceptance Testing (UAT). Led improvements in QA and release process (Iterative deployments)

TECHNICAL SKILLS

Project Management: Estimating, Project Scheduling, Risk and issue management, Senior Management Reviews

Software development areas: Business Analysis, Requirements elicitation, Design, Coding, Release Management, Unit testing, integration/system testing and User Acceptance Testing.

Microsoft: SharePoint, Visio, Excel, Project, Word, PowerPoint

OS: Windows Server 2000/R2, Windows XP, Windows 7, Windows 8, UNIX, Mac OS

Tools: QC/ALM, TeamForge, Clarity, HP Quality Center, iRISE (requirements modeling)

Software: C/C++, Data mining and Statistical Analyses using JMP (SAS), RationalPlan Multi Project, Rational Rose, SQL, Clear QuestO

Others: Oracle, COGNOS, SQL and reporting tools like Qlickview, Tableau

PROFESSIONAL EXPERIENCE

Confidential, Detroit, Southfield, MI

Project Manager

Responsibilities:

• Coordinated with client, onsite, offshore and sustain teams for requirements reviews architecture reviews, wireframes, unit and integration testing, issue and defect resolution.
• Worked as project manager / PMO lead within IT divisions namely, Business Services (Finance, Corporate Staff, HR), and Global Vehicle Sales, Services and Reporting.
• Managed the project from for the entire life cycle, from scope definition to site deployment.
• Validated scope, schedule and cost of projects.
• Prepared estimates based on project scope and requirements with input from onsite and offshore development and sustain teams.
• Attend client meetings and provided technical inputs. Documented meeting minutes and action items.
• Defining the overall scope for several multidisciplinary Business and Technology oriented SDLC projects in agreement with Business Unit and Chief Technology Officer respectively.
• Facilitating JAD/JRD sessions with client SMEs and Business to give shape and understanding to the requirements with the help of Business Analysts and Developers and ensuring all requirements are documented in the BRD (Business Requirements Document).
• Employing rapid prototyping from Business Analysts to verify design and solicit customer feedback.
• Proposing Design and performance solutions to development teams from a Solutions Architect standpoint.
• Forecasting resources based on the upcoming and pipeline projects, ramping up and down as needed.
• Identifying appropriate internal resources for the project and helping them come up to speed.
• Assigning responsibilities to project resources, organizing daily meetings to discuss technical roadblocks and resolutions, risks and ways of mitigation, fostering growth, setting milestones and encouraging resources to meet them and evaluating performance against the goals set.
• Maintaining resources, tracking timelines, costs and risks using Microsoft Project plans and Planview from Design up to Implementation for up to 5 mid-size to large SDLC projects ranging from few hundred thousand to multi-million dollar projects and maintaining one consolidated Enterprise Release project plan.
• Escalating to client management for urgent issues requiring their involvement.
• Reporting weekly project status to the Business and Independent Health Management in Microsoft Excel document with the % completion, highlighting the risks and means of mitigation.
• Overseeing the Requirement traceability Matrix (RTM) across all phase of the project.
• Performing Gap Analysis, SWOT analysis, Risk Analysis and Cost/Benefit analysis.
• As first point of contact for the project, meeting weekly with external vendors, conducted site visits and communicated daily with technicians.
• Serving as the IT program coordinator and Vendor coordinator coordinating with internal teams and external vendors to oversee smooth progress of the projects in the Enterprise Release.
• Demonstrated fiscal accountability by frequently delivering projects under budget.
• Excellent negotiation skills with the client and external vendors alike for timelines and cost.
• Serving as the Enterprise Release manager towards the end of Customer Acceptance testing phase to gear up for implementation and during the implementation phase to communicate the implementation hourly status to stakeholders for the entire release.
• Ensuring all the project documentations are in place to achieve Sarbanes-Oxley (SOX) compliance.

Environment: MS Project, MS Visio, SQL Server 2007, MS Office 2013, AGILE, Oracle Platform, UML, Rational RequisitePro, Rational Rose Data Modeler 7.0, Rational ClearQuest, MS Visual Studio 2007, MS Share Point 3.0, EDI, XML, Microsoft Lync, Matchware MindView

Confidential, S outhfield, MI

Project Manager

Responsibilities:

• Mentored project teams and providing consulting in the areas of Program Management, schedule planning, and risk identification. Supported projects to deliver new systems on time, within budget, and with high first time quality.
• Participated in the SEPG (Software engineering process group) to create and implement policies, processes and procedures to support project management, supplier management and contract management functions.
• Successfully worked with regional teams to implement standardized processes.
• Analyzed data on infrastructure support issues for the Global Purchasing and Supply Chain department of a manufacturing client.
• Forecast the result of a proposed process improvement in the infrastructure contracting process.
• Recommended additional process improvement opportunities to tackle the infrastructure issues most commonly faced by the clients projects.
• Implementation of process improvements to optimize the operations of the Program Management Office; development and maintenance of multiple tools and deliverables to aid Project Mangers and the PMO in their daily activities. E.g. QA checklist, defect tracking tool for reviews, etc.
• Responsible for creating new Work Request / Change Request and follow-ups.
• Supervising and tracking project activities and assuring completion by baseline time. Creating and tracking Risks and Issues and escalating them to leadership team if required.
• Establishing and maintaining project performance metrics and measures.
• Perform as project SharePoint site Administrator and maintaining the project library housed on SharePoint.
• Responsible for managing and coordinating Budget management activities between project teams and finance department as well as forecasting budget (impact/effort analysis) and Accruals.
• Coordinating Resources management with Sr. manager along with other project teams on board to understand their requirements and provide Resource forecast to management.
• Maintaining the resource allocation of project schedule while working with a project scheduler. Ensuring resources are appointed appropriately and to the requirement.
• Prepared weekly Status Report and support executive level reporting. Also preparing Progress reports to track progress and report possible issues, delays and risks.
• Facilitate and refine critical processes related to project and program management as well as the software development life cycle (SDLC).
• Worked under the direction of a Program Manager and Project Manager and may also serve as the Project Manager for isolated components of a larger project.
• Coordinated initiate activities of preparing ICD 10 project charter, program resource matrix, high level budget proposal, SharePoint document Library and Clarity account.
• Mentored the project team on the client’s processes in order to generate deliverables fulfilling the client’s acceptance criteria
• Maintained the project repository per the defined Configuration Management process
• Generated weekly status reports and metrics for the client. Coordinated the communication with multiple vendors and conducted daily status calls with suppliers providing infrastructure, telecommunications, helpdesk and software services.
• Appreciated by the client for improved communication resulting in the successful deployment of the project.

Environment: MS Project, MS Visio, SQL Server 2007, MS Office 2010, Oracle Application Server, UML, Lotus Notes, MS Visual Studio 2007, MS Share Point 3.0, EDI, XML, Windows Server 2008/R2, VmWare, JSP, PowerShell 4.0, Basecamp, DOORS, Rational Requisite Pro

Confidential

Project Coordinator

Responsibilities:

• Worked with internal and external resources to organize components of a major project.
• Responsible for discussing with business team and technical team various business scenarios and planning solution for meeting business need.
• Responsible for coordinating test data preparation, validating data and ensuring testing cycle is completed with necessary test scenarios reviewed.
• Analyzed all outages / incidents, track, and handle the ownership and accuracy of data input.
• Coordinated and led meetings between the end user department representatives and the technical team representatives.
• Ensure all requirements were met and to ensure the system performed as expected.
• Responsible for delivery of Business Technical Requirement Definition (BTRD) documents, Mapping documents and BSD (Business Specification Document).
• Involved in UAT to confirm that the system under test meets the user needs and provides confidence in its use.
• Coordinated IT, Incident Management & Helpdesk to manage speedy resolution of High Severity outages causing tremendous financial impact relating to, Axis mortgage, Auto, and Student Loans).
• Facilitator of daily Scrum meetings for Planning, Scheduling, Execution, QA and UAT Testing, training and Software release.
• Experience using agile methodologies in Software Development Projects, strong facilitator and Scrum Master.
• Track schedule using Microsoft Project and manage project within SharePoint.
• Perform as project SharePoint site Administrator and maintaining the project library house on SharePoint.

Environment: MS Project, MS Visio, SQL Server 2007, MS Office 2010, Agile Methodology, Oracle Application Server, UML, Lotus Notes, MS Visual Studio 2007, MS Share Point 3.0, EDI, XML, Windows Server 2008/R2, SharePoint

Confidential

Business Analyst/ Project Coordinator

Responsibilities:

• Identified the project’s stakeholders during initial meetings for the purposes of understanding the requirements.
• Prepared project plan and allocated resources working with Business analysis team and development team
• Conducted user interviews, gathered requirements, analyzed the requirements by using Rational Rose, Visio and Requisite pro - RUP
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Visio.
• Conducted Functional Testing, Joint Functional Testing and UAT, documented and reported user feedbacks to management team.
• Assisted the PM on various projects throughout the Project Management Life Cycle (PMLC) including Project Charter, Project Plan and Resource allocation.
• Managed and updated daily project status using MS Project
• Excellent Programming knowledge in SQL.PL/SQL, HTML& UNIX.
• Sound knowledge in RDBMS i.e. Oracle, SQL server, DB2 Backend testing of stored procedures, triggers using PL/SQL scripting workflows
• Mapped the entire process chain for which the system was being implemented, and created the Work Breakdown Structure (WBS) to help facilitate in managing the projects better.
• Used RUP methodology and Unified Modeling Language (UML) to design, document, and manage requirements throughout lifecycle of the project.
• Identified and documented issues, risk and gaps, their descriptions, their impact and provided recommendation and alternatives to develop the application to meet the user requirements
• Transformed the business requirements maintained in the RequisitePro into Functional Requirements and prepared the Functional Requirement Document (FRD)
• Assisted development team in Preparing collaboration diagrams, sequence diagrams and UML notations for detailed analysis of business objects.
• Worked cross functionally with developers, QA and project managers to make sure each the data could address their needs
• Involved in UAT to confirm that the system under test meets the user needs and provides confidence in its use
• Responsible for managing the documented system requirements and Requirements Traceability Matrix.

Environment: Rational Rose, MS Project, BaseCamp, MS Visio, SQL Server 2007, MS Office 2007, Oracle Application Server, Requisite pro - RUP, MS Outlook, MS Visual Studio 2005, MS Share Point, Filenet, Windows Server 2003.

Confidential

Business Analyst

Responsibilities:

• Managed a development team responsible for product delivery, support, development and maintenance.
• Monitored the project processes, making periodic changes, authoring progress and completion; managed project plans and budget, guaranteeing on-time delivery.
• Ensured all project requirements and objectives are properly documented and pursued.
• Gathered and documented BRD, FRS, and URS during user interviews.
• Ensured timely activity, integration, productivity and efficient use of resources to meet requirements.
• Developed test strategy, test plan for manual, automated and load testing based on design requirements and extent of development done for each sprint.
• Involves monitoring the process from planning, test case scripting, test data creation, test execution, defect tracking and delivery and sign-off by product owner.
• Established key success indicators and managed trade-offs between scope, quality, time and cost.
• Identified business issues and defined the required solution to ensure delivery.
• ManagedJAD sessionswith SMEs, Business departments, and IT Analysts Project Managers for planning and Requirements Gathering.
• Interacted with the internal stakeholders togather user requirements and their expectations from the system for theTO-BE model.

Environment: MS Project, MS Visio, SQL Server 2007, MS Office 2003, Lotus Notes, MS Visual Studio, MS Share Point, Windows 2000 Server, SAP Modules(SD and MM)