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Senior Consultant Resume Profile

Professional Summary

  • Highly accomplished, innovative, profit-driven technology executive deep experience leading the creation of new technology solutions that increase profitability, expand the customer base, and drive revenue growth
  • Experience includes managing enterprise-level information systems, infrastructure projects and cross-functional teams in matrix based environments, acting as a liaison with management and stakeholders
  • Technology professional with proven success in delivering information systems and information technology initiatives for a variety of businesses, including, specialty retailers, internet marketing, industrial warehousing/distribution, manufacturers, and government
  • Successfully improved productivity and customer satisfaction while reducing operating costs
  • Visionary Leader: drives positive change, builds consensus and executes IT plans that improve revenue and profit
  • Results-driven Strategist: identifies / seizes opportunities that maximize competitive edge and stakeholder value

Key strengths and competencies

  • Customer Service Driven, High-energy
  • Communication Skills, Risk Assessment/Mitigation
  • Relationships, Team Building, Matrix Management
  • Proposals, Procurement
  • Decision Making and Solving Problems
  • Facilitated Requirement Gathering Sessions
  • Strategic Planning, Budgeting and Cost Control
  • Project Management and SDLC Methodologies
  • Business Case Definition and Financial Analysis
  • Re-engineering and Performance Improvement
  • Self-motivated, Well Organized
  • Systems and Technology Integrations
  • Attention to Details, Able to Meet Deadlines
  • Web / e-Commerce / ETL, BI Technologies

Professional Experience

Confidential

Senior Consultant

  • Founder, principal consultant, and project management professional PMP delivering cost effective business process improvements, system integrations, and software / infrastructure solutions to a variety of clients. Mr. England is PMP Certified by the Project Management Institute Certification 427934 , and has ITILv3 Foundation Certification, in addition to Clearances - Active Top Secret NRC IT-I.
  • Professional services offered
  • Program / Project management consulting services
  • Implementation management - information / technology solutions, re-engineering and integration of custom and commercial off the shelf COTS business applications including infrastructure solutions
  • Quantifying and planning strategic business solutions

Consulting engagements included:

Confidential

NRC Office of Information Services OIS Plans, directs, and oversees the resources to ensure the delivery of information technology IT and information management IM services to support the mission, goals, and priorities of the agency.

Confidential

  • Reporting to the managing partner for Global Solutions and Service Frameworks G2SF and NRC DHPM serving as senior cloud consultant and in keeping with the direction from the Executive Office of the President, Federal Data Center Consolidation Initiative FDCCI NRC initiated migration of its data centers to a Private Cloud Service IaaS .
  • Proposed and won task orders for the assessment / planning migration of NRC two 2 data centers and replace with a managed private cloud data center IaaS within Three White Flint North, Rockville MD. Along with meeting the FDCCI's objectives, the migration effort will modernize the Private Cloud Data Center to facilitate transitioning to cloud computing in accordance with the Agency's Cloud Computing Initiative.
  • Direct project team resources to conduct an assessment, define requirements, planning, design for new computing platform consisting of cloud service oriented architecture SOA combining a virtualized core infrastructure as an IaaS with a collocated dedicated physical server farm enabling agency and regional locations to share resources gather information to identify all applications, dependencies and data bases currently functioning in existing data centers , assess and develop future disaster recovery plan supporting the Continuity of Operations COOP .
  • Develop and manage integrated project migration plans define migration strategy, assess risks, estimate level of effort, analysis of alternatives, monitor overall project plans with earned value management, major milestones and review gates.
  • Recruit project resources and manage sub-projects to provide: architectural design, procurement of hardware, software required to support the new data center, installation of hardware, software, and network, setup of failover / redundancy for Primary Mission Essential Functions PMEF's and MEF applications.

Confidential

USAID/ Management Bureau/Chief Information Officer M/CIO technology organization develops, implements, maintains USAID's domestic and global mission's technology infrastructure and business application services.

Confidential

  • Reporting to the program director for Integration Services Computer Sciences Corporation CSC and USAID COTR serving as senior program consultant and in keeping with the direction from the Executive Office of the President, Federal Data Center Consolidation Initiative FDCCI USAID initiated migration of its data center.
  • Proposed and won task orders for the migration of Telecommunications and Computer Operations Center TCOC and replace it with a managed data center IaaS within Terremark Federal Group, Miami FL. Along with meeting the FDCCI's objectives, the migration effort will modernize the Miami Data Center MDF to facilitate transitioning to cloud computing in accordance with the Agency's Cloud Computing Initiative. The nine month project schedule was executed on schedule and within cost estimates for network connectivity to-from DC and overseas missions and virtualization of 1,200 servers supporting Web services, data base, and back end applications.
  • Direct project team resources to define requirements, planning, design and deploy new computing platform consisting of cloud computing service oriented architecture SOA combining a virtualized core infrastructure as an IaaS with a collocated dedicated physical server farm enabling agency and global missions to share resources gather information to identify all applications and data bases currently functioning in TCOC, move and / or re-architect applications / data bases.
  • Develop project migration proposals define migration strategy, assess risks, estimate level of effort, validate business case financials, analysis of alternatives, cost benefit analysis, create overall project plans with major milestones and review gates As-Is, To-Be architectures, proof of concepts, identify final architecture, gather requirements, design, build, test, migration.
  • Develop and manage integrated project migration plans, monitor and report overall project status utilizing executive dashboards, earned value management EVM , major milestones and review gates.
  • Recruit project managers, technical resources and manage sub-projects 40 resources to provide: architectural design, procurement of hardware, software required to support the new TCOC, installation of hardware, software, and network, migration of applications and data bases from existing TCOC, setup of failover / redundancy for high availability applications.
  • Proposed and won task order to direct project team resources to perform the USAID/Department of State DoS Help Desk HD Assessment for the Information Transformation Technology Initiative ITTI Project. The team determined the baseline support that United States embassies and missions receive today, benchmarked this support against like sized, geographically dispersed organizations with similar end-user needs, and produced a report with recommendations. Approaches considered included centralized single location 24x7 , regional follow the sun , and a hybrid of the two.
  • Proposed and won task order to lead the migration / transformation of USAID unclassified networks to the DoS FAN meeting the primary program goals of Increasing level of service and expand capabilities for end users of both agencies, facilitated collaboration between USAID, DoS, and their external partners, with significant reduction of costs for IT service.
  • United States Millennium Challenge Corporation: Direct project team resources to plan, engineer, test and document a wireless solution to deploy new Ultra Book laptops with docking stations running standard Windows 7 Operating System OS that complies with MCC's security guidelines replacing 300 existing MCC Desktop's. The project schedule was executed within three months deploying laptops to all MCC Washington and overseas employees.
  • Managed the build out of Cisco networking, infrastructure, SAN, data warehouse, and application services detail design, migrations and testing of agency web portals, COTS applications, data warehouse applications hosted on NetApp, 2003-2008 SQL server enterprise, Linux Red Hat Enterprise, HP server, Cisco UCS, and Intel environments.

Confidential

DC Government Office of the Chief Technology Officer OCTO is the central technology organization of the District of Columbia Government. OCTO develops, implements, and maintains the District's and agencies technology infrastructure.

Confidential

  • Reporting to director of Application Services Modernization Program ASMP and OCTO Contracting Officer serving as senior program consultant providing program management services for the relocation of production and failover applications from OCTO data center 2 ODC2 to new Reston VA data center RDC .
  • Lead the decommissioning of ODC2 in 2010 and replace it with the new RDC. RDC will serve as the back-up/failover for ODC1 production as well as accommodate application development and test environments in an agile infrastructure incorporating next generation computer storage, core data center networks and application technologies empowering the DC Government OCTO to support changing business processes and requirements.
  • Direct project team resources to design and deploy new universal computing platform UPC consisting of cloud computing service oriented architecture enabling agencies to share resources gather information to identify all applications and data bases currently functioning in ODC2, move and or re-architect web portal applications, data bases to new UPC technologies, decommission ODC2, procure install hardware, software, networking to support new UCP, and standup failover RDC.
  • Develop project charter define migration strategy, assess risks, estimate level of effort, validate business case financials, analysis of alternatives, cost benefit analysis, create overall project plan with major milestones and review gates As-Is, To-Be architectures, proof of concept, identify final architecture, build, test, migration, and support.
  • Develop and manage integrated project migration plans, monitor and report overall project status utilizing executive dashboards, EVM, major milestones and review gates.
  • Recruit project managers, technical resources and manage sub-projects 30 resources to provide: architectural design, procurement of hardware, software, and networking required to support the new UCP, installation of hardware, software, and networking, migration of all applications and data bases from ODC2, setup of failover / redundancy for high availability applications migrating from ODC2.
  • Managed the build out of Cisco networking, infrastructure, SAN, data warehouse, application technology upgrades, testing, migrations of agency web applications, ERP applications, data warehouse applications hosted on 2003-2008 SQL server enterprise, Linux Red Hat Enterprise, Dell server, and IBM mainframes.

Confidential

epaCUBE develops, markets Data Management and Business Intelligence BI Software that improves product data quality, reduces administrative costs, increases profitability, enabling companies to easily manage product information.

Program Manager Confidential

  • Reported to CEO and serving as senior implementation consultant providing program management services for this software company specializing in product management solutions for the distribution and retail markets. Contracted and accountable for attainment of short- and long-term professional services revenues and direct responsibility for all sold customer accounts consulting services, software, infrastructure implementations and support functions.
  • Define customer requirements provide functional web 2.0 designs, managed application enhancements additional functionality, increased operational performance , ETL, data warehouse processes and web based BI solution.
  • Collaborated with sales team to identify and capture new business RFI, RFP, RFQs . Sized, scoped and priced sales proposals, and managed pre-sales resources. Forecasted annual services plan 15-20M supporting sales pipeline Salesforce.com - CRM and budgeted resources, services revenue for sold projects.
  • Recruit and manage direct reports - trainers, project managers, software engineers and provide program management for the implementation of customer web based technology initiatives 8-10 concurrent projects, 60 resources .
  • Establish PMO strategize, developed and launched project management information systems model and delivery methods, quality assurance, and set on-going strategy for go to market project management practices resulting in best practice project management and provide oversight of technology solution implementation services for government/commercial markets.
  • Establish internal project management information systems, developed course material and provided training for software development life cycle and implementation methodologies traditional/waterfall, agile/scrum etc. .
  • Develop re-useable templates to assist project execution integration, scope, time, cost, quality, resource, communications, risks, procurement, and earned value management .
  • Develop professional services agreement, project sow project charter , project sizing and scope templates providing sales team with accurate opportunity assessment tools assist sales team with identifying and capture of new business opportunities including proposal creation, feasibility studies, analysis of alternatives, cost benefit analysis.
  • Managed development, testing, integrations for web applications, ETL, BI software, store front e-Commerce , COTS, hosted on SQL server enterprise, Oracle, UNIX, and IBM/OS, DOSVSE, AS400 environments. Evaluated and established web based customer relationship management, time sheets - customer invoicing and portal conferencing technologies.

Confidential

Rexel a distributor of Electrical and DataCom parts and supplies, headquartered in Dallas, Texas operates over 300 branches in 28 states and the Bahamas. Rexel USA is the U.S. subsidiary of Rexel S.A., the world's largest electrical parts distributor.

IT Director Confidential

  • Reported to CIO supervised five direct reports, served on information technology steering committee for this 2B distributor of Electrical and DataCom products. Provided leadership for information technology functions ensuring IT contributed effectively in the achievement of the company's business objectives. Led the development of short-term and long-term IT plans and participated in the planning and development of strategic corporate initiatives.
  • Migrated/consolidated data centers: Upgraded and expanded the IT services supporting over 300 retail locations and regional distribution centers while converting 21 disparate ERP legacy systems data centers to 5 core ERP legacy applications. Re-trained 1200 employees at 80 branch sites, legacy applications were converted within 18 months.
  • Led a Rexel team, to negotiate and implement an eleven year, 556m strategic outsourcing agreement with IBM. The project established a new IT infrastructure and technical services to support the company's aggressive growth strategy in America.
  • Recruited and managed direct reports 5 - trainers, managers, business analyst and provided leadership for application development, and IT conversions of acquired company's 8-10 concurrent projects, 60 resources .
  • Collaborated with CIO to define overall implementation methodology for information technology initiatives. Defined, established, and directed program management office PMO to provide oversight and quality assurance of project portfolios, multiple implementation teams charged with consolidating legacy systems, and implementation of Oracle financial/distribution solution for 300 sites.
  • Managed development and implementations of web 2.0 based BI solutions for data mining and to manage vendor published costs, suggested list pricing and customer store front ordering e-Commerce , created request for proposals, evaluated and established web based e-Learning technologies to assist training teams, managed development, testing, integrations for Oracle supply chain solution, and electrical distribution technologies such as Eclipse, Tolas, NxTrend, Rigel, EMIS, hosted on UNIX, IBM MVS/OS, DOS, AIX environments.

Confidential

Dimension Data is headquartered in South Africa and today operates in 30 countries on six continents. Dimension Data is a specialist IT services and solution provider that applies its expertise in networking, security, operating environments, storage and contact center technologies.

Program Manager Confidential

  • Reported to Managing Director, Managed professional services group, developed network technology solutions and delivered to government and commercial markets. Identify and capture new business opportunities including responding to proposals, development of project sow, project sizing and scope documents.
  • Oversaw all aspects of a Federal Agency's DOL OSHA design and implementation of a new Telecommunications Infrastructure Multilayer WAN , hosted IBM MVS/OS, UNIX environments. Managed third party contractors, project teams and employees 25 resources at remote locations to implement the agency's new infrastructure at headquarters office, all field and other offices 150 . Reviewed the Agency's existing environment Hub and Spoke , designed new network architecture, and created security policy. Implemented Cisco IP routed technology solution, which fulfills the needs of all user groups, especially remote users, and provides growth, scalability, redundancy and security.
  • Developed customer relationships coordinated very diverse, dispersed set of stakeholders and Director level resources , negotiated contracts, prepared teaming agreements, managed vendors, partners, and sub-contractors.
  • Managed concurrent infrastructure projects Morgan State University, City of Rockville, and Acterna . Develop master scheduling plans 10-15 projects , identifying and mitigating risks. Recruited and managed direct reports 4 - trainers, managers, project leaders, technical engineers. Acquired infrastructure equipment, stage, provision, and test equipment.

Unisys Corporation, Confidential

Unisys a worldwide information technology consulting services and solutions company. Unisys provides expertise in consulting, system integration, outsourcing, infrastructure, and server technology serving vertical markets in financial services, public sector, communications, transportation, commercial, and media.

Senior Solutions Director Confidential

  • Reporting to Practice Principal, Managed supply chain group delivering timely, cost effective business solutions to a variety of clients in the manufacturing, distribution and retail industries. Generated professional services revenue for process improvements CMMI , reengineering, infrastructure and software, manage client relationships, pursue new business opportunities, and develop the firm's knowledge capital.
  • Identify and capture new business opportunities including proposal creation. Sized, scoped and priced new business opportunities, and managed pre-sales resources.
  • Sold, designed and delivered a full range of Supply Chain / Logistics / Financial solutions across the entire enterprise, recruit required resources, managed internal resources, employees at remote locations and third party contractors 80 resources .
  • Managed cross-functional software development, testing, integration 20 resources define functional requirements, design, test, and implement data interfaces ETL , conversions, enhancements and integrations to web based BI solutions.
  • Managed distributed systems integration engagement for mail order prescription center Merck-Medco . Mapped and configured legacy call center/order management and fulfillment processes to off the shelf warehouse management software MARC , employing client server LAN / Wide Area Network and radio frequency technologies RF . Reduced internal replenishment cycles and optimized replenishment trips by 50 . Increased warehouse utilization by 30 , deferring warehouse expansion and increased customer order accuracy to 99 .
  • Directed a requirement definition and process improvement engagement for a major retailer Home Shopping . Focused on order fulfillment of consumer orders originating from Catalogs, Order Entry Agents, Internet Ordering and External Retailer Entry through the fulfillment and shipping of parcel packages. Reduced inventory-carrying costs by 6 million and improved inventory accuracy by 99.5 . Improved fulfillment rates from 75 to 95 , reduced order cycle time by 12 hours and increased visibility into the order fulfillment operational processes.
  • Executed requirement definition engagement for a manufacturer of bedding products Crown Craft . Conducted an enterprise wide analysis, evaluation, piloted and selection of one Enterprise Requirement Planning application SAP . The existing technical infrastructure was leveraged and complemented with client server technologies improving customer service, reduced order cycle time by 24 hours, increased visibility in operational processes.
  • Senior Manager managing services engagements at a manufacturer producing cigars General Cigar . Conduct enterprise wide analysis of distributed systems, requirement definition and selection of ERP applications Oracle financial and manufacturing replacing legacy systems and numerous stand-alone PC applications. Improved customer service, reduction of order cycle time, reduction of internal costs.
  • Managed application development, testing, integrations, ETL, data warehouses for Oracle, SAP, JD Edwards, QAD, BPCS, web based solutions, store front e-Commerce , mechanized solution implementations, hosted on UNIX, and IBM MVS/OS/TSO/ISPF, DOSVSE, AS/400, AIX environments.

Technical Skills

  • Cisco networks/IP telephony
  • MS 2007-2010 Enterprise PM
  • ProofPoint
  • FileNet
  • VMware
  • MS .Net Framework
  • Citrix
  • LoadRunner
  • vADM
  • MS Visual Studio
  • Adonis/Proteus/InfoBlox
  • Vignette
  • Double-Take
  • SharePoint 2007-2010
  • Google mail
  • Confluence
  • Solarwinds
  • DB2, Oracle 8I, 10G, 11G
  • WorkLenz
  • MQSeries
  • Windows Server 2003-2008
  • EVM
  • Remedy, JIRA
  • Mercator
  • MS SQL Server 2003-2008
  • Web Application Server
  • EMC Documentum
  • Extract, Transform, Load
  • MS Exchange/ E-vault 9
  • Web Methods
  • Data Warehousing/BI
  • CRM/WMS/RF
  • MS Office Suite/ VISIO
  • Rationale
  • Quality Center
  • Programming
  • MS Project Professional
  • WebSphere
  • Dimensions
  • SDLC/Agile/Waterfall

Professional Skills

  • Experience with contract management
  • Effectively apply methodology and enforce project standards across the contract
  • Directs and oversees project teams and manages conflicts within group
  • Minimize exposure and risk on project
  • Identifies and solves project issues
  • Facilitate team and client meetings effectively
  • Ensure project documents are complete, current, and stored appropriately
  • Works independently and with dynamic teams
  • Engages in analysis and solves complex technical and managerial issues
  • Hold/attend regular status meetings with project team
  • Effectively communicate relevant project information to team and superiors
  • Deliver engaging, informative, well-organized presentations
  • Resolve and/or escalate issues in a timely fashion
  • Understand how to communicate difficult/sensitive information tactfully
  • Knowledge of the techniques for managing cross-functional teams
  • Skill in planning and preparing written communication
  • Skill in technical planning of information technology projects
  • Skill in working with groups to build consensus
  • Ability to apply strong project management skills and methodologies
  • Ability to create new work processes and perform server and application dependency analysis
  • Ability to communicate effectively with senior management
  • Ability to thrive in an ever changing environment
  • Directs and oversees project teams and manages conflicts within group
  • Function as a trusted leader to identify ways to minimize service risk
  • Strengthen confidence and trust in IT with stakeholders to align business and IT goals
  • Oversee, create and execute project work plans and revise as appropriate to meet changing needs and requirements
  • Creates strategies for risk mitigation and contingency planning
  • Support day-to-day operational aspects of projects and scope
  • Review deliverables prepared by vendor
  • Plans and schedule project deliverables, goals, and milestones
  • Weighs business and technical requirements to produce project plans, resource models, risk plans, and estimates
  • Handles changes in business requirements and set priorities across multiple projects Identify resources needed
  • Consults with and advises senior management on information technology management needs and problems
  • Results-oriented individual with strong influencing, problem solving, and consensus building and negotiation skills
  • Ensure most cost effective strategy to eliminate redundancy
  • Works with the CIO and the Deputy CIOs, as applicable, to develop strategic plans and facilitate communication
  • Business and negotiation skills to work with clients and business analysts to determine what features the project team will deliver, given constraints of time, staff, and quality
  • Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and provide quality seamless customer service
  • Disseminates information and ensures that respective teams are kept abreast of information on a continuous basis
  • Performs stringent contract management to ensure timely delivery of contractually required services, and ensure adherence to the contractual requirements
  • Assures the use and continuous improvement of industry standard project management tools, techniques, and processes
  • Ensures tasks are correctly performed in a professional manner and completed within Service Level Agreement SLA parameters
  • Sets the standard in terms of project communication, transparency, development standards and best practices, and facilitates ongoing training, coaching and mentoring of the organization's project managers
  • Ensures that each project accurately defines project requirements, adheres to both configuration and change management, and achieves user acceptance while meeting Federal and state regulations
  • Ensures that project deliverables for projects undertaken ensure they meet the terms outlined in the vendor contracts including adhering to published timelines, scope and budget
  • Enforces policies to ensure privacy of data and security of data within processing facilities, ensures that security policies are continuously met to uphold privacy standards
  • Assists with establishing enterprise-wide strategic policy for planning, development, and design of information needs as it relates to the hosting environment
  • Functions as an ambassador of field offices and local jurisdictions, conducting outreach, meetings and various interface activities with workers, system users and other stakeholders
  • Heavy experience with custom developed, mainframe, mid-range, COTS applications, and data networks
  • Experience with IP telephony, contact/call centers, video conferencing,
  • Experience with wireless access networks, virtual private network, security assessment/policy development
  • Supports and participates in the development of project work plans using automated and highly sophisticated tools
  • Adheres to methodologies outlined in the Project Management Book of Knowledge PMBOK
  • Works with the project managers to review the architectural design ensuring technical solution adheres to architecture standards
  • Experienced with Server Platform Technologies Unix/Wintel, Linux, Mainframe/Sun Solaris, AIX, IBM/VM Ware environments, Storage Area Network
  • Understanding of all data center functions O/M, network, change control, DR/Business recovery, helpdesk, systems management, and facilities
  • Leverages existing system efficiencies where possible as well as provides a sound technical approach based upon current industry standards and best practices

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