SUMMARY

• A senior system consultant specialist grown project manager having excellent knowledge and good experience with various stages of SDLC and methodologies like Waterfall & Agile (Scrum), Kanban.
• Expertise in banking operations and software implementation - pre & post banking software implementation project support such as system upgrade, replacing legacy system, migration to new systems, mergers and acquisitions.
• Experience in project management More than 3 years of Agile projects experience- Facilitated grooming and planning sessions with team, tracked and reported on project progress, worked with team to adjust focus and approach as needed, Presentations to various teams.
• Collaborate, facilitate, lead and coach 5 Scrum teams responsible for developing dozens of software products and automated tools for HSBC corporate business team.
• Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings
• Taught the team to create clear and concise epics/stories.
• Instructed and modeled core Agile principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies across the enterprise.
• Worked with the engineering managers to identify cross-team dependencies and manage inter-team tasks.
• Evangelized the benefits of Scrum to ensure its smooth adoption
• Assisted team with making appropriate commitments through story selection, sizing and task definition and participated proactively in developing and maintaining team standards, tools and best practices.
• Good understanding of Agile project management software Rally and JIRA.
• Managed banking system implementation projects to completion and customer satisfaction.
• Implemented Enterprise software Solutions Onsite and Remotely for various HSBC sites and ensured high quality via thorough analysis of Sprint artifacts + communication of likely impacts of change to the technology and business leaders.
• Conducted weekly Cross-functional meeting for stakeholders.
• Collaborated with Product Owners, Scrum Masters, Software Developers, DBAs and Quality Assurance staff along all phases of project life cycle to ensure a repeatable and traceable approach to the release processes.
• Expertise in content development Created & improved Release processes and documentation to minimize customer impact during changes.
• BRD, conversion document, upgrade of courseware and development of new course material, user manuals.
• Developed customer facing documentation for implementations.
• Created & presented various presentations for internal and external customers.
• Improved documentation by creating internal implementation Wiki pages.
• Expertise in writing and implementing Test scenarios, Test cases, System testing, Regression testing.
• Experience in designing business processes for front end and back end operation as per the local site regulations and policies.
• Expertise in gathering, analyzing and documenting business requirements and developing Business Requirement Documents/Functional Requirement Specifications.
• Coaching and Mentoring - Developed junior staff and co-workers to achieve business objectives and individual potential, sharing knowledge, experience and providing assistance on referred issues.

PROFESSIONAL EXPERIENCE

Confidential

Project Manager/Consultant specialist

Responsibilities:

• Facilitated Scrum of Scrum for 4 business areas.
• Facilitated scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)
• Met goal of addressing and resolving issues within 24 hours.
• Worked closely with product owners and the development team on scope and user story development.
• Maintained sprint artifacts.
• Communicate with other management, engineers, product managers and support specialists on product issues.
• Track and communicate team velocity and sprint/release progress.
• Coordinated and conducted readiness review. This includes directing the customer in the preparation and execution oftest scripts to verify accuracy of data, training and procedures, system set-up and reports. The readiness review process ensures the customer training and procedures, the system, and the conversion data are correct and ready for actual conversion.
• As part of the conversion process, tested customized software against customer specific needs, shared with customer reports and application specific data that reflects how conversion data will be processed. Reviewed conversion results (reports, balancing, data load, software changes) with client to refine and confirm requirements. Obtained formal customer acceptance of results.
• Coordination with IT, change delivery and product control team to identify, report and resolve control set up related issues. Communicating process changes, enhancements, and modifications to the stakeholders by conducting walkthrough or webinars.
• Played a key role in identifying major issues during first dress rehearsal which saved almost 3-5-month downtime.
• Prepared conversion document to explain functional impacts and conducted walk through by organized review meetings with various stakeholders for timely sign off.

Confidential

Project Coordinator/ Banking system consultant

Responsibilities:

• Conducted workshops with stakeholders for requirement gathering and gap analysis for core banking system.
• UAT support, product control set up, process development as per local requirement, end user training. This included managing communication and liaising with business, IT and end users as well as managing and leading development teams/Scrum members in a delivery capacity when required.
• Arranged regular status and report meetings.
• Interacted and coordinated activities with the project team onshore and maintenance team offshore.
• Part of the daily Scrum and reported weekly on the status meeting together with the project.
• Successfully delivered first phase of the project on time.

Confidential

Project Coordinator

Responsibilities:

• Pre and post Implementation support.
• Manage and delivered training to more than 1000 staff members from different areas.
• Profile of Staff trained - Business & Product Managers, Marketing Managers & Zone Heads, Business Heads, IT Managers and their respective teams in front office and back office operations, Business Analysts & SMEs.
• Post Implementation Support Provide real time solution for any process or system related issues to ensure zero downtime during business hrs.
• Awarded Certificate in recognition of efforts contributed on the core banking advance version Systems.

Project Manager

Confidential

Responsibilities:

• To manage the project of setting up the core system controls and product controls and provide appropriate training for various stakeholders.
• Treasury Market and Credit Risk Monitoring and Control - System set up, report monitoring and product accounting and revaluation.
• Control set was performed as per the business requirement resulted into successful launch of Swap products.
• User training delivered helped the end users to correctly capture the Swap transaction in the system without any major issues.
• Client: Core banking system implementation in HSBC New Zealand (Sep -Dec2010)

Confidential

Banking system consultant

Responsibilities:

• Identified the Control issues, set up the revised controls, created process document and trained end users, MIS and IT team.
• Inputs provided resulted into saving cost, increased front end staff efficiency and reduced the sales lead closure time.
• Client: Core banking system implementation in Colombia, Oman, Philippines, Mauritius, Kazakhstan (Feb08- July 2010)
• Good Relationship Management, analytical, project management and presentation skills.
• Ability to Communicates ideas both verbally and in written form in a clear, concise, and professional manner.
• A high tolerance of stress and enjoys responsibilities, quick learner with good grasping ability, action-oriented and result-focused, lead & work as a team in an organized way, ability to understand, apply and explain concepts.
• Have diverse experience in servicing clients across the geographies.
• Mentoring peers within and across teams, team skills, including the ability to establish and maintain effective working relationships both internally as well as externally.