SUMMARY

• Dynamic, highly enthusiastic individual with passion towards processes and sciences, with over 7 years of extensive experience in business solutions, Data migration projects and scrum methodologies, along with broad understanding of Software Development life cycle and paradigm.
• Business Analyst with more than 7+ years of experience with solid understanding of Business Requirement Gathering, Requirements Documentation, Use case development, Business Process Flow and Business Process Modeling
• Worked in Health Care, Insurance, Finance and Banking domains.
• Extensively worked in Web Development and ERP projects.
• Experience working in a Data warehouse environment.
• Experienced in developing, initiation, scope, requirements documents, functional specifications, test documents, user and system documentation, process workflows, Change Management and implementation plans.
• Collaboration of Requirements across several Business Units and Teams.
• Extensive experience in gathering Business, functional and non - functional Requirements, developing Use Cases, conducting Gap Analysis.
• Experienced in Software Development Life Cycle (SDLC)
• Expertise in Analysis, Creation and Review of Business and Functional Requirement Documents.
• Extensive knowledge on Agile, Waterfall and Iterative methodologies.
• Thorough knowledge of implementing RUP in all four phases of a project i.e. Inception, Elaboration, Construction and Transition
• Worked closely with the Change Management team to approve/reject changes.
• Excellent Documentation and Presentation skills.
• Advanced working knowledge of MS PowerPoint, MS Word, MS Excel and MS Project, to prepare Test Plans and deliverables timeline.
• Sound Proficiency in analyzing and Creating Use Cases, Use Case Diagrams, Activity diagrams and Sequence diagrams using MS Visio.
• Experienced in conducting JAR and JAD sessions, project meetings, reviews and walkthroughs.
• Expertise in executing queries in SQL.
• Strong Communicator and a creative problem-solver.

TECHNICAL SKILLS

Methodologies: Rational Unified Process (RUP), Water Fall, Scrum

Requirement Management: Rational Requisite Pro, DOORS

Business Modeling Tools: MS-Visio, Enterprise Architect, Rational Rose

Documenting Tools: MS Word, Powerpoint, MS Excel, Snag it

Defect Tracking Tools: Rational Clear Quest, Rational Clear case, Mercury Quality, E-tools

Programming Languages: C, PL-SQL

Modeling Languages: UML

Operating Systems: Unix(Solaris 9/10, AIX), Windows, Macintosh OSX

PROFESSIONAL EXPERIENCE

Confidential, Oregon

BA/Scrum Master

Responsibilities:

• Conducting scrum meetings (Developed burn down charts) Size not more than 14
• Iteration of 45 days
• Worked with offshore Oracle team
• Extensively used and explained processes using effective tools
• Complete documentation with process flow charts and architecture diagrams
• Conducting JAD sessions regularly with various stakeholders at various phases of the Aetna Product Life Cycle (APLC) to discuss open issues and resolve them.
• Interacting with the Subject Matter Experts (SME's) and Stakeholders to get a better understanding of client business processes and gather business requirements.
• Baseline a business workflow document to ensure an accurate understanding of the steps needed to complete the process.
• Provide projects with pre-project planning expertise; high-level and detailed project definition, as well as acted as the primary liaison between IT and Business Partner(s) on a daily and project basis.
• Developing Use Cases using MS Visio, and a detailed project plan with emphasis on deliverable.
• Developing and Implemented Test Strategies using the Test Director.
• Validating business rules and all artifacts with users, approval and sign off.
• Assisting QA team in testing phase by creating Test Plans and Test Cases documents.
• Facilitated User Acceptance Testing (UAT) and reported the results to the Business Stakeholders.
• Maintaining proper communication with the developers so that they addressed the modifications and requirements and also monitored these revisions.
• Gathering requirements from users of the Clear Quest (CQ) tool for any Enhancements or change requests for any defects.
• Creating as-is and to-be process models, specifications, and process flow diagrams.
• Worked with stakeholders and project team to prioritize collected requirements.

Environment: Clear Case, Clear Quest, DB2, Rational Rose, Requisite Pro, Mainframe COBOL language, MS Access, MS Visio, MS office, MS word, MS excel.

Confidential, North Carolina

Data Analyst

Responsibilities:

• Collaborated with all the stakeholders and clarified client requirements, business needs and project objectives via feedback and client meetings
• Analyzed requirement documents by identified ambiguous, incomplete and inaccurate requirements
• Worked on creating the business requirements for Data Migration from Legacy systems to new Oracle Database.
• Involved in requirement analysis, use case development, UML modeling using Rational Rose and MS Visio.
• Produced a traceability matrix by tracking, managing and tracing all requirements.
• Created and reviewed Business requirement document (BRD) and Functional Specification Documents (FSD).
• Analyzed user requirements, attended change request management (CRM) sessions to create, track and schedule change requests using Rational Clear Case.
• Developed UML Use Cases for the application and prepared the detailed Work flow diagram based on the proposed enhancement for the system.
• Reduced the number of user clicks to the website by streamlining the application to improve usability.
• Prepared test plans, test scripts and participated in the review of QA Test Plan and assisted the QA Team and performed UAT.
• Utilized MS SharePoint to centrally store, manage and access business artifacts across all platforms
• Reduced the number of user clicks to the website by streamlining the application to improve usability.
• Developed UML Use Cases for the application and prepared the detailed Work flow diagram based on the proposed enhancement for the system.
• Reduced the number of user clicks to the website by streamlining the application to improve usability.
• Prepared test plans, test scripts and participated in the review of QA Test Plan and assisted the QA Team and performed UAT.

Environment: Clear Case, Clear Quest, DB2, Rational Rose, Requisite Pro, UML,UAT, MS Access, MS Visio, MS office, MS word, MS excel.

Confidential, Charleston, SC

Business Analyst

Responsibilities:

• Actively involved in all four phases of RUP (Iterative methodology).
• Gathered requirements from various stakeholders.
• Worked closely with the business requirements team to identify and correct any deficiencies in business requirements.
• Responsible for performing business analysis at the enterprise level working with the business teams and major stakeholders documenting and modeling the business objectives.
• Anchored all business requirements modeling sessions to gather business requirements to accumulate information beyond what will be documented in the Business Reference Document Derived from Functional Requirement Specifications (FRS) based on User Requirement Specification.
• Developed a detailed “TO-BE” document.
• Understood and articulated business requirements from user interviews.
• Worked on process improvements and suggested changes that will improve the performance.
• Created dictionary for often used terminologies for benefit of developers and test team.
• Performed extensive analysis on End To End Process Mapping and impact analysis for understanding the Upstream and downstream impacts.
• Developed Use cases with Basic and Alternate flows using UML tool such as MS Visio.
• Extensively worked on SQL for Data analysis.
• Conducted highly interactive JAD sessions with project’s stakeholders such as business users, QA analysts, and project management team, identifying and resolving issues.
• Reviewed Test plans, Test cases, Test case execution using business specification documents.
• Designed Test Requirements as per business rules for the application under test.
• Participated in requirement and development walkthroughs and reviews.
• Worked closely with the Change management team and documented the approved/rejected changes along with the explanation.
• Analyzed user requirements, attended Change Request meetings to document changes and implemented procedures to test changes.
• Worked closely with the PMO and followed up on issues, status and change requests.
• Worked closely with cross-functional teams including users, development, validation and technical writing.
• Analyzed the changes requested by the clients and prepared a detailed report of the scope of the change.
• Tested applications both in QA and Production environment.
• Used Test Director for bug tracking and reporting.
• Reviewed the defects reported by the team and assisted in the simulation of defects to the development team.
• Prepared a report on the defect discrepancies in system and User Acceptance Testing.

Environment: RUP, UML,SQL,JAD, Test Director, MS Access, MS Visio, MS office, MS word, MS excel.

Confidential

Business Analyst

Responsibilities:

• Write project scope and requirements for project to design and develop web Univariate tool for Auto and Home owners.
• Author Agile stories planned for the specific iteration based on the Business Requirement and present it at the IPM that gives an opportunity to the developers, QA team to resolve any questions\issues pertaining to the story.
• Act as a liaison between the development team and the SME for the tool development & project coordination.
• Work with the SME to write and compile macros for comparison of quote data.
• Work closely with the R&D department for benchmarking data using grouping algorithm and performing chi square test.
• Creating ad hoc supply demand reports from OBIEE, PeopleSoft, Siebel and Sales Force
• Participate in the recurring touch point meetings with the Business Owners to resolve any development issues between the front end development team and the backend database team, and share weekly project updates.
• Work closely with developers and QA’s during the tool development and testing that requires breaking down the Business Requirements to eliminate ambiguities in the project.
• Log defects and story updates in the test director.
• Involve heavily in Testing of the tool, End-to-End Testing and validation of data.

Environment: Agile,SME, MS Access, MS Visio, MS office, MS word, MS excel.

Confidential

Business Analyst

Responsibilities:

• Participated in the identification, understanding and documentation of business requirements in Agile environment
• Facilitated meetings with clients, brokers and a group of business partners to identify the needs and requirements of the new system, prioritized and organized these requirements in a systematic fashion, evaluated and compared potential solution Managed requirements and test cases through Mercury Quality Center.
• Was involved in creating risk response planning sessions.
• Created build/release and configuration management procedures.
• Used UML to draw system requirements with Use Case Diagrams, Use Case Scenarios, Activity Diagrams and Sequence Diagrams, identified system functionality and wrote Narratives Use Case for the same.
• Performed testing of Siebel Analytics and Dashboard Reports.
• Managed deliverables and project documentation such as Business Process Models, Workflow Diagrams, System Usage Matrixes, Problem Definition Documents, Problem/Symptom Reduction analysis documents, and Process Models. Co-authored Change Management Control plan and the Quality control plan for QA team.
• Planned, tested, and implemented system enhancements and conversions. Extensively wrote SQL queries for QA testing, reporting/data validation.
• Monitored Database to ensure integrity and liaised with the QA and UAT teams for bug and defect tracking and log them in test director. Created test scenarios and test plans for the QA team.
• Generated test data for unit testing and system testing; wrote queries/scripts for data analysis and QA report testing.
• Worked in conjunction with other testers, developers, other team members and senior managers in validation and testing complex scenarios and projects and in maintenance of Quality Standards in Project rrals

Environment: Agile, Mercury Quality Center, Siebel, SQL, UML,UAT, MS Access, MS Visio, MS office, MS word, MS excel.