Chief Information Officer

Business Process Improvement / Needs Assessment / Application Implementation Integration / Budget Mgmt / Program Project Management / Risk Control Mitigation / Contract Mgmt

• With cutting edge skills and a pioneering approach t improving business processes, I met diverse organizational and business unit needs for small and large companies and across the landscapes of energy, financial services, higher education, and government. I have successfully made IT a competitive advantage, not an expense center.
• Applying deep understanding of development and operation of an IT ecosystem
• Adapting and communicating new concepts, ideas and techniques
• Providing optimal leadership and guidance in demanding environments
• Developing effective relationships with business executives and IT Personnel
• Ensuring proper strategic alignment of IT with organizational objectives
• My credentials include a BA in Political Science, minor in Physics, from the Illinois Institute of Technology. I hold PMP certification from the Project Management Institute, ITIL certification and COBIT Foundation certification. I am a member of the American Mensa Society and am known as a fix-it leader rapidly providing strategic insights.

Career History

Confidential

• IT network/telecom support company specializing in small t mid-sized businesses. Designed and implemented numerous operational processes and IT enhancements necessary for company growth.
• Made company operations more efficient by developing a company organization chart, standardized job titles, job descriptions, performance reviews and salary reviews
• Positioned company for growth by creating and implementing a company Master Services Agreement and standard Statement of Work template
• Enhanced business prospects by redeveloping the Managed Services Offering and began rollout of improved services t existing and new customers
• Reduced effort required for revenue collection and enhanced company performance reporting by streamlining the ticketing/time entry system t allow for direct invoicing from the system
• Improved employee satisfaction by creating an Employee Handbook t standardize employee benefits and policies, including vacation, sick leave, performance, on-call, insurance, etc.
• Enhanced employee retention and morale by instituting a company 401k plan and designing a bonus program based on individual performance in revenue generation and customer service

Confidential

• Provider of IT services for institutions of higher learning. Served Ellucian in CI engagements for University of New England, Genesee Community College, Georgian Court University and Galveston College. Managed dual budgets, both institutional t meet client IT goals and internal t maintain margin.
• Worked closely with VP of Finance and IT Infrastructure Director and developed multi-year, multi-million dollar capital improvement plan for IT infrastructure. Received presidential approval t implement the plan by educating the client management of current deficiencies
• Led group of IT Directors at University and developed DR plan for imminent hurricane. Due t actions taken, IT had zer equipment damage and minimal downtime
• Improved business services by implementing a new ERP system over the tw year timeframe, successfully converting decades of data from the obsolete legacy system. Replaced the Learning Management System, the Document Management system, and the PC fleet synchronously with the ERP system replacement
• Addressed service issues and improved user satisfaction in the IT Help Desk by developing and implementing a 90 day user services improvement plan
• Proactively responded t concerns expressed in the Academic services area by initiating an Academic Services Assessment t review the level of service and develop an action plan t address opportunities found in the assessment report
• Engaged with university executive management t identify, and resolve ongoing IT support issues with a 90 day turnaround plan. Working closely with president's cabinet, improved IT Governance t ensure that University priorities for IT were clearly defined and engaged

Confidential

• Fortune 200 Financial Services Company. Served as an Operational Risk Manager and IT infrastructure Project Manager in the Enterprise Business Operations unit. Managed multiple projects simultaneously, delivering them on-time and on-budget. Projects were managed using CMM Level-3 standards.
• Eliminated non-value added activities by analyzing and improving the supplier management process using the Six Sigma DMAIC process
• Streamlined resource assignments by designing an application for managing technical resources for the Offshore Development Center. The application was used t quickly identify available resources for project assignment. Received bonus for potentially patentable application
• Reduced operational risk t the business by identifying and controlling risks using a Continuous Comprehensive Risk Assessments CCRA process. CCRA's were based on COBIT principles
• Supported the creation of a new High Availability Data Center HADC by implementing over 50 infrastructure servers. HADC complemented the existing data center

Project Manager / Business Analyst, Confidential

• Fortune 50 energy company. Managed IT projects and developed detailed project requirements. Researched and developed Statements of Work for a wide range of IT projects.
• Supported the business by researching and developing Statements of Work for various IT projects, including Convolution VaR, Global Valuation, Valuation Manager, Capacity Trading, and Credit Reserve
• Enron IT division was experiencing inefficiency and new project managers needed clearer guidance. Using the Unified Process, an Agile type project management technique, created the Enron Unified Process which was accepted as the standard process for projects
• Architected the framework for a decision support system data warehouse for natural gas trading utilizing a modular design for ease of adding data points and creating reporting and analysis capabilities

Manager, Confidential

• Houston based IT consulting firm. Worked with several large energy companies and an insurance company as well as completing internal process improvements.
• Enhanced internal efficiency and employee satisfaction by collaborating with management peers on various internal development projects including Consultant Skills and Communication Skills classes and a redesign of the Consultant Appraisal process and Consultant promotion standards
• Improved business efficiency by leading the Anatec development team for a Common Business Partner application development project for a major energy company
• Improved financial reporting by leading the development team for an object based financial reporting application t replace a legacy mainframe system for an Insurance company
• Reduced risk t major energy company by leading the Y2K application testing project. The project team evaluated over 200 applications and performed extensive Y2K testing on over 25 of them. The company had n Y2K related issues
• Upgraded the operations of a petroleum liquids pipeline company by designing a new capacity allocation application system

Advanced Systems Engineer, Confidential

• Fortune 500 IT consulting firm. Tw years supporting US Army initiatives. Seven years supporting Enron corporation energy initiatives.
• Supported US Army recruiting application which ran on over 80 networked minicomputers, linked t thousands of individual PC's in Army recruiting offices nationwide. This included onsite training of Army personnel at centers around the country
• Successfully led, architected, and executed the data conversion of legacy data for a new natural gas pipeline scheduling system
• Saved thousands of man-hours by redesigning the nomination process for a natural gas pipeline company t convert natural gas nominations from customers from a 100 manual input process t 100 automatic electronic input via internet file transfers
• Improved operating efficiency by developing and implementing an automated process for accepting EDI standard nomination records for a natural gas scheduling system t replace manual data input
• Created and executed numerous Statements of Work in support of client initiatives