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Program Manager Resume Profile

OBJECTIVE: Project Manager / Program Manager / Change Manager position with a company where I can utilize my strengths, experience and talent to succeed and achieve established organizational and project goals

  • My Project Focus Areas:
  • Experienced and knowledgeable with various project management methodologies/frameworks: Waterfall, Agile approaches: Rapid Applications Development RUP and SCRUM Master, solutions-based, proprietary
  • Accomplished writer, speaker, presenter organized and knowledgeable of research techniques/analysis
  • Knowledgeable/experienced in Project Management PMP, SCPM, PM Masters Certificate, 6 Certified
  • Seasoned manager and supervisor 75 direct reports in operational environment and up to 101 on projects
  • Expert-level personal computer user highly proficient with PCs and mainframe computers and web sites
  • Complex, 'root cause' problem solving ability accomplished quality, ISO, Six Sigma and TQM advocate
  • Broad high-tech project management environment experience: computers, networking, telecom, satellites
  • 25 years experience with strong implementation skills to drive and transform strategy into profitability

EXPERIENCE

TECHNICAL PROGRAM MANAGER

Confidential

  • Leads Information Technology, Marketing and Sales projects across the enterprise. Responsible for the amalgamation and IT systems merger activities for acquisitions in both the US and Canada, for four recent company acquisitions.
  • Leads major Agile SDLC project effort to replace Oracle-based Incentives/Rewards/Co-Op program with stand-alone, dedicated and managed Oracle-based 'Aspire' software application to reduce defects and manual interactions
  • Project Manager for Canadian portion of Oracle r12 rollout and implementation
  • Project Manager for NAS storage migrations to new storage Applied Scrum methodology , and move of MS-Outlook PST files from desktops/laptops to secure, backed-up location. Directed enterprise-wide server virtualization project.

TECHNICAL PROGRAM MANAGER

Confidential

Managed the use of 31 communications towers in 11 states owned by the parent company. Researched, solicited and determined T C for agreements involving tower use e.g., tower-based transmit/receive radios by ISP providers, cellular telecom companies, organizations utilizing microwave relays TV, radio and point-to-point communications

TECHNICAL PROJECT MANAGER

Confidential

  • Project Managed Mitigation Plans for Federal regulatory disclosures and violations from audits and self-reports for the Critical Infrastructure Protection CIP program within the energy industry for power generation, transmission, IT Security, Physical Security and five other Business Units and Support Groups across the enterprise
  • PM for creating enterprise-wide implementation schedule and consolidated budget for company-wide 43M rollout of newest v5 Federal reliability standards for Duke Energy The largest US energy company applied ADM methodology
  • Developed processes and procedures for the mitigation of audit and self-report findings, and the subsequent submission to regional quasi-government organizations.

IT TECHNICAL PROJECT MANAGER

Confidential

  • PROJECT/PROGRAM MANAGER Spectrum Clearing Confidential Project leader for relocating spectrum users in the 700MHz band, and for clearing 432 microwave links nationwide in the Advanced Wireless Services AWS 2.1MHz band at a cost of 165K per link also provided oversight for link negotiations . Responsible for providing dual-band filters 2.1GHz and 2.4 GHz to BAS TV Broadcasters nationwide
  • Produced PMO documentation and weekly status reporting for projects and project status presentations produced and published PMO-required project documentation and artifacts and archived them in Microsoft Sharepoint
  • Project Manager PM and Applications Manager in IT PMO led Microsoft Office 365, Microsoft Lync, and Internet Explorer 8 rollout and transition, as well as IT infrastructure network upgrades to support Office 365 on Belk's network topology Included: firewalls, Internet upgrades, VPN, Citrix Gateway, and network circuit upgrades . PM for CEO's and HR's Telework project to provide a permanent work-from-home solution. Performed Program Manager oversight for other IT projects and PMs performed project management for full life cycle SDLC projects
  • Served as liaison to PMO in developing all necessary documentation and presentation templates for this new project area then submitted completed documents and presentations to PMO and senior management weekly as project status

TECHNICAL PROJECT MANAGER IT

  • Infrastructure Confidential Project managed a major Data Warehousing resulting in the relocation and decommissioning of two co-located Data Centers in India, including migration of subscriber services, banking data, and Applications Manager for desktop applications and email migrations to US Data Centers Including the build out of the data centers in the US to accommodate the 11 terabytes of data from India . Responsible for all aspects, including NAS/SAN storage, telecom circuitry, contract closeouts for full life cycle project, including project plan MS-Project Enterprise , metrics and status reporting in Planview and Sharepoint Produced forms, documents and templates, weekly reporting and governance for PMO serving international division TECHNICAL PROJECT MANAGER IT Infrastructure Confidential Project managed a major Data Warehousing resulting in the relocation and decommissioning of two co-located Data Centers in India, including migration of subscriber services, banking data, and Applications Manager for desktop applications and email migrations to US Data Centers Including the build out of the data centers in the US to accommodate the 11 terabytes of data from India . Responsible for all aspects, including NAS/SAN storage, telecom circuitry, contract closeouts for full life cycle project, including project plan MS-Project Enterprise , metrics and status reporting in Planview and Sharepoint Produced forms, documents and templates, weekly reporting and governance for PMO serving international division TECHNICAL PROJECT MANAGER IT Infrastructure Confidential Led 12 interdepartmental/interdivisional enterprise SDLC software development project initiatives critical to business directed software requirements gathering, design, testing, approvals, production/deployments participated in live code demos, testing and defect analysis, source data issues/impacts, applied Agile to software failures served as escalation Responsible for meeting objectives and scheduling milestones for highly complex IT Infrastructure projects/programs served as Applications Manager for web-access financial software by applying SDLC RUP methodology, and risk management including networking, server and data management, Operating Systems, MS-Sharepoint artifact repository, and CA-Clarity for 12 software projects. Produced MS-Excel based reports for senior management Responsible to Infrastructure PMO in providing required documentation, status reporting, and archiving SR. PROGRAM / PROJECT MANAGER and SR. MANAGER Confidential Managed FCC-sponsored 4.86 billion '2GHz Spectrum Relocation Project ' managing digital equipment swaps, spectrum/frequency changes and FCC license modifications for 1200 TV and cable providers, all equipment, installation and labor costs, invoicing and financials to include sales and use tax by State and the strategic planning and implementation of the merger of Sprint and Nextel by consolidating networks and the spectrum Developed business relationships and worked directly with all TV network programming nationwide such as CBS, NBC, ABC, and all others , as well as all affiliate TV and cable stations/providers to transition to new spectrum frequency set ensured QA QC was in place to ensure non-interruption of service over 5-year period, nationwide Worked directly with TV and cable engineering/IT and business units on the installation of new systems, and ability to run parallel with existing IT architecture and programming--prevented any loss of service to TV and cable subscribers Brought in Business Process Engineering capability utilizing SDLC software development and configuration approach led team through requirements/specifications, testing and debugging in particular, then the eventual rollout and turnover to ops. Implemented 480K 2-server client/server software package Oracle and WebSphere , ITIL infrastructure and eTOM Enhanced Telecom Operations Map eTOM business framework, documenting all of companies' operations and engineering processes successfully achieved Underwriters Laboratories ISO 9001 Registration Certification Managed wireless projects end-to-end, including software/hardware deployments at Nextel's 22 nationwide market
  • Project Manager for HR Information Systems HRIS and Business Outsourcing BPO services implemented hosted PeopleSoft solution and automated Enterprise Resource Planning across company for human capital, payroll, more
  • Project Managed Six Sigma project to improve cycle time for provisioning of T-1 Leased Circuits and the subsequent delivery from telecoms, resulting in greatly improved delivery time, and process improvements for overall acquisitions
  • PMO representative for SDLC projects and end-to-end, full life cycle implementations ensured PMO needs were met
  • For 3-years, applied Software Development Life cycle SDLC methodology for 5 software development projects critical to maintaining cell sites as Applications Manager, pushed software to all cell towers in network Worked closely with SQA and config management to alleviate critical prototype shortfalls, obtaining the crucial GUI approvals by region. Overcame many code writing implementation issues which plagued these highly complex software builds. Researched and produced deliverables to allow NOC and nationwide markets to receive new/changed hardware/ software, networking and server connectivity and O/S. Projects: Cell Site System Releases and patches, CALEA Phone Tapping, fixed-network hardware components, and more

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