PROFILE:

Technical Project Manager: I am a versatile, highly technical engineer/manager with more than ten years of experience with solutions design, systems integration, and solutions support. I am experienced in managing multi - million dollar, high profile deployments and upgrades, as well as ensuring timely and within budget delivery. I have been recognized as an organized self-motivator who’s earned fast-track promotions through a proven record of achievement. I am also a strategic problem-solver with the ability to work across all levels of an organization and contribute to ways of working aimed at cutting company costs and producing new sources of revenue.

SUMMARY:

• Experienced in delivering and supporting complex OTTtv, IPtv, and iTV solutions to tier 1 service providers around the globe
• Experienced in managing globally distributed technical groups across varying time-zones.
• Experienced with designing and delivering content delivery solutions for “any-screen” technology to support multiple consumer devices in IPtv, OTTtv, RF, and hybrid (Tru2way) environments
• International service delivery experience including living in foreign countries for extended long-term assignments
• Experienced managing large-scale technical network conversions
• Capable of highly technical hands-on work as well as project leadership and management roles
• Experience with performing/participating in field trials involving installation activities associated with new product development
• Skilled in working collaboratively across groups to secure buy-in and drive issues to resolution that impact execution of engagements.
• Experience managing projects involving product, engineering, sales, support, marketing, business development, corporate development, finance and legal organizations within client companies.
• Able to understand and document customer requirements to define product-centric solutions to meet them
• Hands-on experience with the following technologies:
• Configuration Management (Puppet)
• Virtualization / Cloud (AWS / VMWare / VirtualBox)
• Monitoring (Nagios, Splunk, Custom Shell Scripts)
• Experienced managing Web Application development with the following technologies:
• Various security protocols like SSL and Security Mechanisms like Client certificates, Basic Authentication
• Knowledge of video transport equipment, signaling, and protocols including:
• DOCSIS, OCAP/Tru2Way, Cisco and Motorola controls, as well as Conditional Access technologies
• Knowledge of video streaming technologies (Widevine/Google, MS Silverlight, Apple HLS/Quicktime)
• Experience with DRM implementations from NDS, Widevine/Google, Verimatrix, and MS PlayReady
• Knowledge and experience with MPEG video transport formats and streams
• Experience with Envivio, Rhozett, Veraview, Ateme, Digital Rapids, and Tandberg/ Confidential video encoders/transcoders
• Experience with proprietary CDN architectures Confidential MDN, Cisco Vaults, Verivue, Amazon,and Akamai
• Experience implementing Internet technologies using the UNIX/Linux (Oracle, GlassFish, Apache, JBOSS, etc.).
• Skilled in server design & deployment, system integration, and all related system administration within Linux/Unix operating environments.
• Experience with compliance initiatives PCI and SOX
• Certified Solaris Unix System Administrator
• Experienced with IP protocols and networking environments

TECHNICAL SKILLS:

Standards: HTML5, CSS3, jQuery, JSON, XML, AJAX & Java Script

Database: Oracle, SQL server, MySQL, DB2, SQL, PL/SQL, JDBC

Web services: with SOAP

Application servers: WebSphere, WebLogic, JBOSS, Tomcat, and Glassfish

EMPLOYMENT EXPERIENCE:

Technical Project Manager

Confidential, Dallas, TX

Responsibilities:

• Manage scope document and other technical documentation for 8 concurrent projects
• Manage requirements gathering and scheduling meetings between key business owners and business analyst assigned to my projects.
• Manage the coordination between the testing team and my business analyst to document the test plan and test cases for the System Test phase of my projects
• Manage multiple development teams across work-streams
• Manage testing entrance criteria and User Acceptance Testing
• Manage end-user training
• Manage the software releases according to the BAU monthly release schedule

Technologies:

• Fios DSL networks (fiber to the home)
• U-Verse copper DSL networks
• RG (Residential Gateway)
• Alcatel Lucent Service Routers, VRADs, and DSLams
• 7750 ASR
• 7750 ESS
• MetaSwitch Carrier Class VoIP Switches and Servers
• MetaSphere
• MetaView

Video On Demand Engineering Consultant

Confidential, Atlanta, GA

Responsibilities:

• Managed the scheduling of Seachange custom software being designed, developed, tested, and integrated
• Managed the scheduling custom integration of Seachange adapters to legacy backoffice
• Managed the scheduling integration and testing of Harmonic transcoders
• Managed the scheduling, integration and testing of the NDS encryption/DRM solution

Technologies:

• SeaChange Adrenaline Backoffice
• Harmonic Transcoders
• Rhozet WFS
• Promedia Transcoders
• NDS Segmenters/Encryptors
• Encryption Manager
• XTV-E Segmenters & Encryptors
• Cisco/NDS Origin Servers

Customer Project Manager

Confidential, Duluth, GA

Responsibilities:

• Managed the custom software and adaptation development portfolio for the Global Professional Services organization I was part of.
• Demonstrated the ability to work internationally and across varying time-zones to deliver projects
• Worked effectively with different cost centers and resource pools to mange my project resources effectively while delivering software development projects on-time and within budget.
• Managed Principle Architects, Principle Engineers, and Development Leads within the custom software and adaptation development portfolio for the Global Professional Services organization I belonged to.
• Demonstrated advanced technical ability and understanding by conducting “lunch & learns” for Confidential engineering and content management personnel; contributing to solution architecture VOD solutions and OTT portals, and in developing test cases and detailed work break-downs; and contributing to the creation of solution design documentation and training materials.
• Showcased creativity and independent thinking skills as I Championed a “re-use” campaign to provide a repository of documentation and code objects that can be re-used in different projects where applicable
• Demonstrated the ability to lead multinational and multi-geographic global teams in different countries and across time-zones in 2011 while living in Singapore delivering Confidential ’s first OverTheTop video platform
• Demonstrated the ability to manage multiple and concurrent goals and deadlines between 2009 through 2010 while managing Comcast’s VOD back-office migrations as Confidential was the prime integrator.
• Recognized as nominee for Confidential internal award for outstanding employee for contributions to the Verizon national back-office conversion project I served as SDM on.
• Worked with Confidential Principle Engineers to identify and then coordinate the configurations to allow Confidential to be the first North American Cable Operator to support the Tru2way DOCSIS television sets in over 40 US cities.
• During 2009 as an Confidential Program Manager I deployed 16 Video on Demand projects for Comcast; five of which I was the Lead Integration Project Manager.
• In 2010 served as the Technical Project manager for two international accounts, of which one is the largest Multi Service Provider in Canada.
• Late 2010 assumed the role of Service Delivery Manager for our largest domestic telecom account, Verizon. I was the SDM while we completed the back-office integrations to our Openstream system, the back-office that powers the “FIOS” service.
• Over-seas experience on long-term assignment living in Singapore delivering Confidential ’s Next Generation Pay TV Interactive Portal. This project was Confidential ’s first OTTtv (Over The Top TV) solution and includes interactive applications running on a variety of devices including Smart TVs, Apple IOS devices, Android devices, and an IP Set top Box.
• On this project I served as the Technical Project Manager responsible for managing solution design, solution implementation, and communications to and from the customer at the PM and executive levels.
• During my time on location my team was responsible for integrating the OTTtv solution and third party components and conducting System Integration Testing.
• Additional responsibilities were associated with my interim role as Test Manager responsible for the test plan creation, and execution of the System Integration Testing and User Acceptance Testing.

NOC Supervisor

Confidential, Duluth, GA

Responsibilities:

• Led team of 15 Engineers in a 24x7 Network Operation Center environment.
• Responsibilities included supervision and hands on network engineering, administration, and support for international VOD deployments with a primary focus on the Confidential critical account.
• Experienced with managing installation, configuration, and support of new and existing digital broadband networking products.
• Technical project lead for software/firmware updates and administration for Sun Solaris UNIX and Linux servers deployed across the Confidential footprint.
• Major contributor of training and curriculum development for internal business systems, and also developed maintenance procedures for engineering staff. Created solutions and documentation for an engineering knowledge database.
• Network Operation Center supervisor. Supervised engineering staff and acted as point of escalation for network, system, and application support issues.
• Creditted for leading the NOC to compliance with phone SLA for Confidential which dictates that 99% of all phone calls to the queue must be answered within five minutes.
• Creditted for leading the NOC to SLA compliance by improving metrics used to measure compliance
• Improved Median Time To Resolution metric for medium severity issues from over 300 hours to an average of 20 hours within 90 days. The SLA dictates a 36 hour MTTR
• Experience supporting custom EBIF applications and widgets in lab environments
• Experience supporting and troubleshooting settop box, cable provider head-end controller, and cable plant related equipment in Video onDemand applications
• Network Engineering, administration, deployment and support for SUN Solaris workstations and servers including security, scripting, interface and routing configuration.
• System monitoring experience (SNMP & Nagios)
• Procedure development for internal engineering staff. Creating solutions and documentation for scheduled maintenance as well as scripts to be used as tools to monitor system health.

Customer Project Engineer

Confidential, Norcross, GA

Responsibilities:

• Managed projects where I worked closely with internal and third-party experts in the development of product requirements
• I completed projects with independent action and decision-making, working on multiple programs/systems as a project lead.
• My responsibilities were to serve as the QA subject matter expert for multiple programs/systems on projects of high complexity within multiple development environments, as well as perform in-depth analysis of business requirements and design specifications. In addition, I made recommendations to ensure system availability meets the business needs of the customer.
• Internal quality assurance measures I was responsible for include further evaluating and recommending preventive and/or corrective quality assurance initiatives throughout the company, and overseeing that the quality assurance initiatives are implemented and followed for every new install.
• Monitored Resin (Tomcat) and Web-Logic web-applications availability and load balance testing results, recommended development changes, and communicated updated information to key project team members and the customer stakeholders.
• Identified technical and operational availability problems on installed systems and products as well as provided reports outlining recommendations and alternatives for resolution
• Provided technical leadership and mentoring to less experienced individuals, and arranged the training of team members for custom applications found exclusively on my key accounts.
• Collaborated with SDM, IT Management, and the customer Project Managers in formulating availability requirements and performance.
• Performed maintenance to the company website as required.
• Designed and developed the user interface layout for some of the field deployed web applications.
• Designed and developed the intranet site our group uses in PHP, MySQL and Apache.
• Successfully completed projects which included writing custom shell scripts (csh) for monitoring applications, automating tasks, and parsing large log files.

Test Engineer

Confidential, Norcross, GA

Responsibilities:

• Worked as a test engineer for RAID controllers and SATA HBAs in the Linux/Unix lab
• Provided subject matter support for Linux related testing
• Developed test cases around linux-specific installation scenarios and use-cases.