SUMMARY:

Program Manager Business Development Manager Engineering Project Manager with over 16 years of experience in the engineering environment and more than 11 years within a management role. Managed various project teams ranging from 10 to 25+ employees (indirect reports) that were collocated as well as virtual. Effective in planning resources to meet the demands of competing priorities. Skilled at creating positive rapports with the customers in order to improve communication, negotiate new business ventures, and meet their expectations. Experienced at mitigating risks by managing and controlling issues related to cost, schedule, and technical performance. Proficient in developing and managing processes, procedures, standards and policies related to research, design, maintenance, process improvement, and various product development efforts.

CORE COMPETENCIES:

Cross Functional Team Leadership Strategic Planning Communication Management Risk Mitigation Budgeting Phase Gate Procedures Product Life Cycle Process Integration Management Prototype Procurement Change Management Scope Maintenance Quality Management Public Speaking Resource Management Contract Negotiation

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

IT Project Manager

Responsibilities:

• Within a collaborative team environment, responsible for the development of pharmacy solution services, while managing the software development life cycle (SDLC) via the waterfall model.
• Ensure adherence to established processes and methodologies, while minimizing risks.
• Managed the development of web application software through version releases; resulting in the processing of high volume prescription orders for pharmacies
• Brought post deployment critical issues to closure, while tracking long - term concerns for future implementation
• Deployed centralized filling of pharmaceutical products and services to government medical centers
• Stabilized pharmacy based management service, through risk mitigation efforts, in order to meet pro forma objectives for the hub (I.e., Stabilized and implemented Cerner’s Etreby Software with a complex IT infrastructure, which included secure databases, network connections across several firewalls, HL7 messages for the transfer of medical data, 340b adjudication process, etc.)
• Stabilization took project health indicators from red and yellow to all green for budget, resources, performance, scope and schedule

Confidential, Aurora, IL

Program Manager

Responsibilities:

• Responsible for the cost, schedule and technical performance of assigned company programs.
• Ensured all contract terms and conditions were attainable.
• Performed program financial management services, including financial analysis, budget and cost quote preparation, cost management, reconciliation and profit enhancement.
• Ensured the right product was developed, met or exceeded customer requirements and was developed in accordance with ISO and Confidential Standards.
• Directed program activities to meet client and organization work objectives, and served as a liaison with clients to coordinate activities, negotiate tasks and solve problems.
• Coordinated full support of Sales, Engineering and Operations functions; ensuring quality products were produced, shipped on time and were correctly assembled, tested, and functioned properly.
• Managed the acquisition of a multiyear option contract with the Defense Logistics Agency, worth up to $18M in revenue
• Coordinated the resolution of performance issues for a defective charger, while minimizing production downtime; which mitigated a cost savings of $1.2M in recall expenses
• Managed cost accounts for 6 product lines, which generated key sales revenue against the company’s Annual Operating Plan

Confidential, Deerfield, IL

Business Development Manager/Project Manager

Responsibilities:

• Responsible for defining and leading the development of new businesses that affect the company’s ability to execute on strategic goals and meet stakeholders’ needs. Partnered with a broad group of internal and external clients, in order to generate large revenue streams.
• Cultivated cross-functional relationships and utilized consumer research, industry evaluation, and strategic analysis to select innovative and disruptive products and services.
• Assessed market opportunities and recommended 6 different health and wellness project ideas for pilot implementation, which are forecasted to generate double digit millions during the pilot phase. (I.e., Home Health Care Program to address multiple comorbidities by reducing returned inpatient stay through prescription adherence.
• Other programs included Weight Management, Dental Care, Eyewear Care, and Hearing Aids.)
• Screened and rejected opportunities that were not aligned with Confidential key initiatives, which ultimately saved time and resources
• Developed concept briefs or business cases within Home Health Care, Hearing Technology, Eye Care Services, Weight Management Program, Dental Services, and Hospital Services for chronic patients
• Created several process flow diagrams to illustrate key steps were included within the implementation process for pilot builds
• Enhanced the committee review process by instituting presentations and highlighting key decision points from conceptual documents.
• The approach helped New Business Development (NBD) committee members make decisions in minutes versus reading lengthy documents

Confidential, Rolling Meadows, IL

Program Manager

Responsibilities:

• Responsible for acquisition, sales, customer satisfaction, performance, and margin of radar technology contracts, for commercial and military (foreign and domestic) customer.
• Tailored strategies around the introduction of new contracts or development efforts.
• Directed the work of employees assigned to the program (i.e., Engineering, Manufacturing, Finance, Contracts, Logistics, and other administrative areas) from inception through completion.
• Responsible for profit and loss activities on multi-million dollar programs.
• Provided technical support to address products in the field as well as warranty repairs.
• Coordinated training of radar systems.
• Strategized with team members to propose pricing on new products and services, in order to win bids.
• Forecasted new and existing products for Annual Operating Plan.
• Acted as primary customer contact for program milestones when addressing cost, schedule, risk, and technical performance.
• Used qualitative data to analyze failure trends, select key replacement parts, recommend investment opportunities to resources and equipment, and provide status updates to stakeholders.
• Negotiated a strategic plan to deliver software builds in increments of 6 months to 1 year, while acquiring a multi-million dollar contract that minimized cost risks to the Navy and Confidential
• Reduced turnaround times on warranty repairs from 6 - 12 months down to 1 - 3 months by leveraging technical expertise with our Contracts Administrators and Depot Department and amending contractual obligations to allow procedural changes on repair units
• Managed customer’s expectations by creating a plan of action to meet their short-term (up to 6 months) and long-term (6 months or more) needs
• Improved customer relationships by providing real-time services beyond the written contract in order to meet the fast pace demands of the end-user
• Adhered to strict Corporate and Auditing Accountability and Responsibility standards known as Sarbanes - Oxley (SOX) for proposals, contract bids, contract awards, and auditing of government contracted programs with deliverables

Engineering Project Manager (EPM)

Confidential

Responsibilities:

• Managed teams performing engineering tasks associated with the research and development of Electronic Warfare products for laser and radar technology.
• Collaborated with functional experts to define requirements and specifications, while interfacing directly with military customers to gain alignment.
• Created and sustained statements of works (SOW) and cost accounts in conjunction with development projects.
• Generated and maintained spend plans focused on planned labor, actual labor, material, and overhead costs.
• Promoted to Program Manager within the Confidential organization
• Planned the successful build of 9 test stations (I.e., simulation tools mimicking heads-up display for a cockpit) employed as engineering lab assets (short-term usage), which became essential simulation tools for the platforms used on the LITENING program (long-term usage)
• Coordinated the release of software loads needed for the 9 test stations
• Completed all projects within budget by controlling costs as well as procuring samples or parts
• Managed the release of operational flight program (OFP) software for aircraft platforms, by using the software development life cycle (SDLC)
• Improved customer relations that were previously damaged, by focusing on communication, providing consistent and detailed reports, meeting established expectations, and increasing response time from days to hours
• Enhanced and revised Engineering Project Management processes and procedures (I.e., stage processes, checklists, reports, repository locations, presentation outlines, entrance and exit criteria plans, etc.) in order to expand efficiencies across the organization while serving on the Engineering Process Improvement Committee

Confidential, Chicago, Illinois

Project Manager

Responsibilities:

• Managed the custom products development efforts, with cross-functional team collocated in 3 different countries, in order to deliver customizable hearing aids to the hearing impaired.
• Completed the development process, in order to launch MIRA and CORUS (Hearing Instruments) product lines into the global market, in which the products took 10% of the company’s earnings within 2 months
• Ensured all required ISO standards and regulatory guidelines are followed and properly documented
• Worked with technology partners and vendors to procure materials necessary for prototype builds and the successful launch of product lines
• Coordinated timely prototype builds for Alpha and Beta Trials
• Used ethnographic research (I.e., quantitative analysis) to recommend process improvement changes related to Audiologists interfacing with diagnostic hardware, fitting software, and the fitting of patient hearing aids.
• Constructed configuration matrices for key form factors and product features

Design Engineer

Confidential

Responsibilities:

• Designed and developed mechanical and electro-acoustic products in accordance with the company’s Product Life Cycle (PLC) procedures.
• Developed, validated, and documented new processes and materials.
• Qualified and released new mechanical components, fixtures and materials.
• Promoted to Project Manager of Custom Products
• Created 3 dimensional drawings of parts, assemblies, and fixtures with the use of Pro/E or AutoCAD
• Created and released bill of materials (BOMs) and work instructions into the manufacturing process for CANTA and ORIA Hearing Devices, which covered the assembly of microphones, receivers, hybrids, and faceplates
• Tested, analyzed and verified mechanical designs. Worked with vendors while designing custom parts and qualifying incoming parts and inspection procedures.
• Trained coworkers on the Agile database system and work instructions (i.e., Canta and Canta2 Product lines), as part of GN Resound’s initiative to transfer knowledge between facilities.
• Held training sessions with mechanical engineers in order to explain 3 dimensional drawings (I.e., Pro/E) and best practices for manipulating illustrations required by manufacturing.

Confidential, Mountain View, California

Technical Staff - Design (Test Engineer)

Responsibilities:

• Sufficiently analyzed and reported bugs for IRIX, Fahrenheit Scene Graph (FSG), and Standards Testing projects
• Implemented test methods for Fahrenheit Large Model API testing
• Executed daily/weekly regression testing on IRIX 6.5.X and FSG API
• Installed and Reconfigured TETware Toolkit & POSIX Standards Test Suites on IRIX operating system
• Composed Configuration matrices on SGI’s platforms for IRIX operating systems and FSG Testing
• Maintained the Graphics Test Plan for IRIX Projects 6.5. 4-7
• Presented SGI's Reality Center technology at company sponsored conference
• Assisted with the recruitment process engineering conventions