Technical Program Manager ( Consultant ) Resume

SUMMARY

Results - and solutions-oriented Program manager / Program Manager — successful 16+ year career planning, defining, turning around, and driving the on-time, within budget, and quality of delivery of highly transactional systems, applications, interfaces, and products that have enabled audit and tax advisory services, health care, telecommunications, and retail businesses to achieve evolving business and financial goals.
Collaborative partner to business, leadership, teams, and vendors — skilled in building the critical relationships and achieving consensus across multiple organizational levels that have enabled the successful delivery of large-scale strategic automation, integration, optimization, and cost reduction initiatives in a fast-paced environment.
Strong leader of onshore / offshore teams — recognized for directing efforts of up to 8 simultaneous cross-functional teams in analyzing needs, defining solutions, resolving issues, and achieving established deadlines and goals.

PROFESSIONAL EXPERIENCE:

Technical Program Manager ( Consultant )

Confidential

Responsibilities:

Co ordinated Disaster Recovery Exercise to comply with AIG GS Recommendations
Planned and executing the hardware and OS upgrade project
To oversee all project activities and supervises the process and archives all project documentation in compliance with Solvency II

Technical Project Manager / Program Manger

Confidential

Responsibilities:

Manage team of 150 through 4 direct reports leveraging onshore / offshore delivery model.
Restructured and expanded onshore / offshore teams, established the delivery and testing strategies, drove the adoption of the standardized program management tool, and driving the delivery of 8 simultaneous projects leveraging Agile methodology.
Directing teams in the design, development, testing, and delivery of financial auditing applications / tools and business intelligence framework to reduce the timeframe to capture, process, and publish results of financial audits from 45 to 10 days.

Technical Delivery Manager

Confidential

Responsibilities:

Dedicated, 7-year career managing design and delivery of critical projects that enabled Coach to expand globally, respond quickly to changes in product demand, optimized help desk operations, and comply with new technology standards.
Core member of the technology leadership team for 2-year strategic Asia DC Expansion initiative to support the company’s globalization strategy. Led efforts of 3 parallel onshore / offshore teams in implementing new functionality into 8 supply chain systems to support multiple distribution systems; and developing new Demand Change Management, Excess Inventory Management, and Inventory Visibility Tracking (IVT) systems and associated interfaces to new and existing systems.
Led the development of interfaces that streamlined the demand process and provided an effective means to manage future growth.
Turned around the critical year-long project to integrate FlexPLM platform into existing systems. Managed 3 onshore / offshore teams in delivering 35 interfaces that enabled Product Line Management Department to quickly adapt to changes in product demands. Led the redesign of interface framework that minimized timeframe to process data from 4-6 hours to 30 minutes.
Selected by the leadership team to lead all aspects of initiatives to streamline Help Desk Operations that increased visibility of issues and reduced labor costs by 70%. Established new offshore centralized technical support organization that replaced costly contractors and enhanced the quality delivery of Level I, II, and III support services to 6 departments.

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