SUMMARY:

• IT Professional, with 16+ years of diverse industry experience and proven track record of implementing, managing and overall E2E project delivery.
• Last 10 years focused on CRM implementations, managing and delivering Oracle ERP, SFDC operational projects including QA/UAT globally
• Subject Matter Expert(SME) on Sales, service and Marketing clouds.
• Extensive experience in: Experience managing Agile and waterfall project methodologies.
• Collaborating with Global Business stakeholders and IT Partners.to ensure the business capabilities are delivered to their highest satisfaction.
• Global business process analysis, solution design, integration and testing QA/BAT/UAT approaches, strategies and plans from ground zero

SKILL:

Project Management: IT Project Life Cycle Value - added Leadership

Custom Software Development: Requirement AnalysisCross functional supervision

SFDC Implementation: Use Case DevelopmentTeam Building & Mentoring

System Integrations: Test Planning, executionClient building and representations

QA/UAT Management: Defect Management Budgeting, schedulingStaffing, supervisionVendor evaluation & Management

Reporting/Roll out/Support: Managed dispersed teams

Process design & Improvements: Stakeholder Management, Business process Improvements

Technical Skills Includes: Java, PHP, VB.Net, VB Script, C#, SQL Server, MYSQL, Jira, ALM, Quality Center, ALM, UFT,Salesforce.com, Oracle CRM, Siebel, BPMN, Sharepoint, Microsoft Project, Office, Oracle, Unix

WORK EXPERIENCE:

Confidential

Sr Automation Project Manager

Responsibilities:

• Defined, executed overall approach and strategy for VES Testing Transformation program
• Managed stakeholder expectations and maintained a strong working relationship and act as a single point of contact for escalation and program risks.
• Led overall program planning by collaborating with different track Project Managers, leads by prioritizing the work that needs to be done against the capacity and capability of the team.
• Supervised different application Project managers and ensure all the project milestones are met and deliverables are created with high quality
• Responsible for resource planning, influencing and negotiating delivery schedule, scope, budget, and changes requests and program delivery in alignment with strategic priorities.
• Led and managed QA activities for Agile quarterly and monthly releases
• Ensure effective communication within and outside of the project team.
• Conducted and facilitated information sessions for plans, kickoff calls and weekly status updates.
• Publish various project level status reports and leadership communications including steering committee notes

Environment: Salesforce.com, Java, UNIX, QC/ALM, SharePoint, Microsoft project, UFT

Confidential

Project Manager

Responsibilities:

• Provided leadershipguidanceto improve QA/UAT processes for large-scale, crossfunctional and complexinitiatives
• ManagedBusiness requirementsand Use Case development andUAT.
• Led the Knowledge Transferstrategy across various tracks and work streams.
• Managed and coordinated allQA/UATand end-to-end testing efforts.
• UATStrategy buildingandidentifiesthe gaps toimprovesthe processes.
• Review, and approve Test Plans, test scripts created by the team to ensure proper coverage and traceability against requirements.
• Communicated all test phases through daily/weeklyUATresults tracking, metrics reporting, defects tracking, risks, lessons learned and area for improvement to Users, Vendors, internal Stakeholders, all levels of leadership
• Acting as an advocate to the business stakeholder, by organizing, scheduling, coordinating all activities and training required for the business stakeholder’s involvement in testing.
• Working with Project Manager to develop project schedules and level of efforts forUATrelated activities.
• Developed and implemented the Program Level reporting dashboard.
• Improved efficiency in the overall project delivery and visibility.

Environment: Salesforce.com Service cloud, Java, UNIX, QC/ALM, SharePoint, Microsoft project

Confidential

Program Manager

Responsibilities:

• Led global QA/UATacross 7 countries (US, CA, LATAM, APAC, EMEA)
• Managed QA/BAT/UAT for multiple Quarterly and monthly releases simultaneously across multiple functional groups in Quote to Order (Cisco Commerce Workspace).
• Engaged multiple global stakeholders (Channels, Sales, Finance, Customer Support and Business Units) to drive complex scope items and release priorities to ensure on time UAT delivery with quality.
• Involved in release planning, developed and executed BAT/UAT project plans from requirements to go-live and normalization for multiple simultaneous releases
• Liaison between stakeholders, development team, scope leads and Test Leads to ensure all impacted parties are aligned to the project plan; ensuring quality and accuracy in all phases of test cycles.
• Worked closely with all the impacted stakeholders to allocate budget and get the resource commitmentfor UAT
• Facilitated release kickoff and defect review calls by engaging Business, IT and QA and have on time resolutions
• Identified and prioritized testing relatedrisks and mitigated risk factors through careful analysis and statistical data to achieve the goals of the project.
• Developedand implemented QA/UAT/BAT approach, strategy and best Practices for global UAT
• Collaboratedwith key business stakeholders and theTestleadsand Managersto ensure the successful testing of business requirements & E2Escenarios.
• Managed stakeholder’s expectations, risks, escalations, resource Management (Onsite & Offshore), Test & Defect Management and reporting
• Provide management read-outs, communication dashboard, metrics and status reports.
• Improved efficiency by implementing new Test strategies, adding/updating existing processes and reduced escalations and defects rate by 35%

Environment: Salesforce.com sales cloud, Oracle, HP QC/ALM, Java, Quoting, Pricing & ordering, SharePoint, Microsoft Project

Confidential, San Jose

CRM Project Manager

Responsibilities:

• Managed the selection of a CRM solution by implementing extensive requirements gathering, developing an effective RFP, and managing a collaborative vendor evaluation process.
• Led multimillion dollar large scale Implementation ofsalesforce.com and Oracle CRM Solution across Cisco service delivery organization.
• Developed Master plan by integrated various project plans by closely working with different track IT PMs and implementation road map and oversee all the aspects of program scope, activities, schedule, risks and overall delivery for quarterly and monthly releases
• Managed project requirement planning, monitoring scope, business processes and Use Cases.
• Integrated Salesforce.com with Cisco.com and Cisco SMART Services.
• Improved throughput and speed by changing the implementation process from Waterfall to Agile.
• Managed requirement backlog and led brainstorming sessions with various business groups, Internal IT, SFDC and QA to prioritize the foundation and Integration requirements backlog to scope it for a release.
• Liaison between SFDC development team, Cisco IT & Business and other project IT team and facilitate the review session of the deliverables by IT, QA & UAT.
• ReportoverallProject execution status on daily and weekly basis and clearly communicate the Testing results to the project team including stake holders, concerns and project status with an emphasis on project risk, including defect rates
• Conduct readiness with the management
• Improved case-closure times by 32% through the successful Salesforce.com CRM solution implantation and integration it with Cisco Services solutions.
• Optimized the collaboration between the service delivery and sales teams by providing an integrated 360 view of customer service support cases and sales information.

Environment: Java, Salesforce.com, Service cloud, TIBCO, Oracle ERP, Toad, Unix, PHP, MS Office, UML, Oracle ERP, QC/ALM, Microsoft Project, Agile and Waterfall.

Confidential, Santa Clara, CA

QA Coordinator

Responsibilities:

• Develop test strategy, Defect Tracking process and other testing process
• Build team and consistently improved the testing process
• Proposed and successfully implemented new test case optimization model to boost the productivity
• Reviewed scope, develop schedule, Test Strategy, Test planning, test scenarios, test scripts
• Coordinated, managed testing activities & delivered multiple projects simultaneously
• Managed offshore & Onsite teams
• Monitor the scope changes and update the plans and test cases accordingly
• Coordinated, assisted team in test execution, escalate issues about the application and report project status to the management
• Involved and performed various testing Functional, Cross functional, Integration, System, E2E testing
• Used Quality Center v9.2 for building and executing test cases, requirements, defect traking execution and managing defects
• Conduct testing with the third party for the credit card validation
• Conducted defect review meetings to review the defects with IT and business.
• Managing, tracking and reporting all the test execution status and defects statues
• Report daily and overall test execution status to the management

Environment: Microsoft visual studio Test Edition, C#, XML, BizTalk 2004, JD Edwards, Windows 2000, SQL Server, UNIX, Microsoft project, UML.

Confidential, San Jose, CA

QA Lead

Responsibilities:

• Involved in the BRD, FSD and system specification requirements review sessions
• Analyzed business requirement, FSD to developed the high level scenarios
• Developed the Test plan, reviewed test scenarios with business and IT and get the signoff
• Decompose the Functional specifications to Author test cases
• Developed the progression, integration, E2E test cases and indentify the regression
• Perform black box, functional, Integration, XFUN,E2E testing
• Involved in testing various API’s, Price Request API, Custom Price API’s etc..
• Scheduled Walkthroughs for Test Plans and Test Scripts with the IT team and business.
• Maintain and monitor requirements/test cases/test sets/defects within Quality Center, overseeing identification and problem/defect resolution.
• Performed risks mitigation to meet deadlines and performed hands on Software QA testing.
• Closely worked with project team in the identification and proactive resolution of risks and issues.
• Gathered lessons learned for future test cycles and in corporate the improvements.
• Verify quality for all QA deliverables.
• Create a Test Summary at the end of the project and present to the project team

Environment: Java, Pricing API, Oracle ERP, Toad, Windows XP, Unix, Microsoft Visio 2000, MS Office, UML, Mercury Quality Center, Microsoft Project.

Confidential, PA

QA Analyst

Responsibilities:

• Work with users, developers and SME’s to develop a deep understanding of clinical Data Capture Management system, understand FDA, HIPAA guidelines, requirements and expectations
• Developed test Strategy for 21CFR part 11
• Work closely with development and users to create test strategies, test plans, test cases, test scripts, execute tests, and provide feedback to both developers and end users.
• Review the test scenarios with business and get the signoff from IT & business
• Analyze business requirement and translate them into testing scenarios
• Performed Functional, System, Regression, End to End, Production Verification testing for web based applications
• Participated in design and technical meeting as required
• Tested web applications, business logics, backend processes, databases
• Reproduce, log and track defects, verify resolution of issues

Environment: Windows 2000, ASP.Net, C#, XML, Oracle, Test Director, QTP

Confidential, Albany, NY

QA Analyst

Responsibilities:

• Customer support engineer, billing, testing Medical transcription & billing systems
• Create test estimates, test plans, test cases, test automation, and documentation
• Assist in driving the requirements gathering process to ensure high quality deliverables are created
• Create and/or contribute toQAdeliverables for project.
• EnsureQAEnvironment is configured and maintained throughout the test cycle.
• Provide test estimates.
• Develop test plans.
• Develop test cases.
• Execute tests.
• Log, reproduce and track the defects
• Report status.
• Escalate blocking issues

Environment: Microsoft Visual Basic, ASP, SQL Server, MS IIS Server and TestDirector.