SUMMARY

• Proven IT Leader with extensive experience in providing 24/7 Operation support and delivering concurrent projects that are associated with Retail industry using onshore/offshore model.
• Played various roles of Application Development Manager, IT Project Delivery Manager, Technical lead, Defect Lead, Solution Deployment and Cutover lead. Last 11 years in IT Management (ERP)/Technical solution focused on managing Shared Services group leading Development and Integration Projects for Finance, Merchandise Planning, Warehouse systems, Omni - Channel and Business Intelligence. Expert in SAP Implementation, support packs, enhancements, projects and day-to-day support.
• Expert in managing day-to-day operations providing 24/7 support to Business processes, maintenance and enhancement work through Monthly releases.
• Accountable for reducing incidents, production support issue through RCA and handling escalation.
• Accountable for providing Operational metrics to Senior Management and identifying continuous improvement opportunities for the department.
• Expert in ITIL process (Incident Management, Change Management, Problem Management etc) in supporting business functions.
• Effective in optimizing offshore/onshore model in providing 24/7 support.
• Managed budgets, resource allocations, resource demand & capacity, actual vs. estimate, SDLC, quality gate checks, deadlines, build/measure metrics & performance evaluations.
• Over 10 years of collaboration experience with Business Stakeholders, Vendor partners, Quality, Competency centers & Infrastructure teams.
• Directly accountable for technical delivery of Portfolio of Projects (Waterfall/Agile methodology) using onshore/offshore model. Accountable for driving the creation of backlog from customer requests, prioritizing, estimating and planning the release of the backlogs.
• 4 Successful ERP SAP Full Lifecycle (SDLC) Implementations
• Key instrumental role in SAP ECC 5.0 to 6.0 upgrade project.
• Performed project leader roles, providing planning, direction, coordination, and daily supervision to the project team to ensure the objectives and tasks of the project are accomplished on time and within budget.
• Ensures that the project team follows proper life cycle development techniques, PMO processes and procedures and company and internal policies and practices.Worked closely with IT steering committee and governance team in project scheduling and priorities of the organizations to ensure profitability and returns achieved based on the implementation of project.
• Identify project issues, conflicts, problems, and escalated those concerns to solve in best possible way.
• Identified and tracked project risks and mitigates risks that jeopardize the project deliverables.
• Strong working knowledge of tools like JIRA, Share point, Clarity etc.
• Ensures the project deliverables are stored and maintained in the project repository and meet all documentation requirements for quality.
• Manages changes in project scope via the Scope Change process.
• Successfully manages the day-to-day activities of projects through the project life cycle from initiation to close including requirements gathering, system analysis/design, development/configuration, and testing, along with various implementation phases.
• Effective communication skills for mediating between Management Teams, IT Group, Business Group and Clients.
• Directed/Managed team of Managers, Architects, Development leads and Developers onsite (16 associates) and offshore (25 associates).
• Proven SAP program delivery executive known for management of large SAP implementations with strategic and tactical approach with an average cost savings of 10-15% of the overall estimated program budget.
• 3+ years of Senior Manager/Director level expertise across all SAP domains.
• Iterative Coach: Championed Iterative Techniques and coached the Development leads establishing and following iterative process for monthly release enhancements.
• Hired, Managed, Coached & Developed a world class team for the past 10 years.
• Directly engaged in presenting operation metrics and project pipeline to Director and Senior VP.
• Expert in coaching & mentoring individual contributors to take up more challenging roles as architects and Managers.
• Active Steering Committee team member for establishing a Global In-house center and creating an effective operating model.
• Displayed integrity and excellence in all initiatives.
• Communicated effectively with internal clients & provide comprehensive solution to problems.
• Innovative leader and able to work under pressure and committed timelines. Conscientious self-starter with the motivation to carry large projects from inception to completion

PROFESSIONAL EXPERIENCE

Confidential

IT Leadership and Management

Responsibilities:

• Budgeted forecast from 2008 for Application Development & Integration Team.
• Implemented value added metrics and made it visible to upper management via a scorecard every quarter.
• Directed & evaluated the team and worked closely with vendor relationship manager to reduce the cost.
• Reduced spend by $550,000 dollars per year on the overall IT spend by having a right mix of onshore and offshore resources for SAP projects.
• Coached & mentored Managers, Technical leads and the team to be part of High Performing Org. (HPO).
• Set SMART goals with the development team and had regular cadence every 6 months to do a pulse check.
• Refined the accuracy of resource forecast & presented to the upper management & CIO.
• Completed performance reviews and provided feedback for 16 associate’s onsite and input for 25 offshore associates.
• Championed Release Management, Change Management, Incident Management & Problem Management.
• Adopted/Championed Iterative Techniques, Iterative Development Frame work, planning and retrospect; tracked commitments and metrics and followed up on cross team needs.
• Trusted partner in the Portfolio Management Advisory board.
• Spearheaded the Operating Model for Global in-house center that was rolled-out to multiple teams.
• Led the discussions/reviews on production support call strategy.
• ERP Stabilization - As part of continuous improvement, lead the team in decommissioning thousands of obsolete objects and identified other potential stabilization effort.
• Instrumented on technical debts to decrease the production support hours.
• Reviewed/improved all the application designs that go through Solution Assessment.
• Application Development and Integration Champion in steering committee meetings for core ERP projects.
• Initiated/Motivated brown bag lunch sessions to enable cross training on technical and functional aptitude.
• As a Sr. Programmer Analyst (6 years) architected, designed, delivered and supported the ERP IT solutions.
• Managed/Led development of over 200+ FIRECs for 3 more SAP Implementation.
• Managed/Led the Technical control start of one implementation.
• Managed/Led several projects and enhancements owning approximately 200+ FIREC components every year.
• Responsible for tracking all integration in Lucky Brand retail system.
• Provide improvements in monitoring & alert mechanisms for critical interfaces.
• Collaborate with functional teams in streamlining Batch scheduling to improve the performance.
• Provided dashboard on status of day-to-day completion of critical business processes to CIO.

Confidential, Columbus, Ohio

Sr. Manager

Responsibilities:

• In order to be fast, focused and frugal in delivering valued solution and also tapping proven technical skillsets in Indian market, played a key role in creating and establishing a Global-in-house center in India. Created an Operating Model to operate our Global in-house center, demand planning, Knowledge sharing sessions and effective Crawl, Walk & Run phase.
• Manage a multi-tier team of 16 associates in US and 25 associates in Global in-house center in INDIA consisting of Managers, Development leads, architects and developers to meet the demand for application development (SAP) and application integration (Middleware) needs.
• Rolled-off vendor partners in India within 5 months of forming the Global-inhouse center.
• Managing an annual budget of $2.5 million in software maintenance and approximately $1.5 million dollars in consulting.
• Accountable for providing 24/7 support to critical Business processes (260 services, 500 interfaces etc).
• Accountable for providing integration and development services for two upgrades - SAP and Datastage and migration of legacy system to latest ERP application.
• Directed a team responsible for providing integration solutions across more than 30 applications.
• Reduced the incidents from 55% to 25% through root-cause analysis, classifying the incidents in the appropriate buckets.
• Collaborate with Project teams and Application Support teams to leverage Tibco and DataStage ETL products to build stable and efficient solutions between applications.
• Key role in Project advisory board to ensure all project integration solutions comply with Enterprise ETL standards. Additionally establish effective staffing models to design, build and implement solutions.
• Partnered with multiple offshore providers to leverage a cost-effective development process that meets Enterprise standards in design, quality and performance. This service saved millions of dollars for project teams that would have utilized expensive external consulting. An average onsite consultant will charge around $100/hr. An offshore consultant with similar skillset will charge around $36/hr.
• After taking over the team in May 2013, accessed the work demand for Summer Release (around 8 projects) including TIBCO upgrade. Presented a case for having a combination of onsite consultants and offshore consultants to meet this demand effectively. TIBCO upgrade was done in 53 servers, impacting 250 interfaces and 450 file transfer configurations. Summer Release was one of the successful Release for the team.
• Implemented successfully agile methodology in delivering backlog of enhancements to the business in a quick and efficient way using 3 week sprints.
• Successfully implemented La Senza migration from Legacy systems to Speciality Retail platforms. Accountable for designing and delivering all conversions components, customizations and integrations.

Application Developmentfrom

Confidential

Responsibilities:

• Created and lead a global team of around 10-20 offshore resources responsible for SAP development including requirements gathering, technical designs, coding, unit testing, implementation, and support.
• Built a team of associates and offshore resources that provided SAP custom solutions for all SAP projects and all SAP maintenance requests for SAP Manufacturing (MM), Finance (FICO), Sales (SD), Portal, Supply Chain Mgt. (SCM), Project Life Mgt. (PLM/xRPM), extracts to Datawarehouse, allocation systems and Master Data (MD).
• Built a team of Technical leads who can effectively work in a vendor partner model. Established and evolved efficient tools to track work that being performed onsite and offshore.
• Established a dependable, scalable, and cost effective development model that provided accurate development costs and delivery estimates for Project Teams looking to secure funding for their projects.
• Standardized development activity (SDLC) to ensure applications were coded to standard with thorough technical designs and QA reviews as part of the initial delivery. This reduced testing and production defects and created a development environment that could be supported by both onshore and offshore resources due to familiar standards shared by all developers.
• Enforced strict adherence to enterprise architecture, standards, and documentation to better leverage a high percentage offshore model that helped reduce cost and provided enormous staffing flexibility.
• Partnered with all project team leads (Infrastructure, Security, PMO, Functional, Testing, Cut-over) to ensure alignment in requirements, timeline, issues, and dependencies.
• Collaborated with Release management team in defining governance / change control and SAP Landscape decisions.
• Consistently delivered around 250 steady state requests and around 200 FSPECs (around 25 projects) every year with the onshore /offshore resource model.
• Responsible for overall project management for SAP ECC. 6.0 upgrade project.
• Directed the daily activities of the ABAP team in design, coding and testing while providing development utilizing Idocs, user exits, field exits, batch data communication (BDC), SAPscripts, function modules, tables/structures/views supporting Sap's FI-FM, SD, and MM modules including Materials Planning and Manufacturing, Sales Order Planning, Invoices, Billing Due List, and Accounts Receivable.
• Partnered with other Team Leads to determine work scope, delivery strategies and timeframes like TIBCO, Datastage and othermiddle wares. Enabled ABAP program peak performance by identifying, testing and implementing strategies focused on increasing productivity.Expertise in Web Applications - WebDynpro, User Interface & Business Server Pages.
• Responsible for on time, on budget delivery of SAP custom development (over 200 Functional requirements) including integration with legacy systems for a 4 phase, 4 year, 1 billion dollar SAP ERP conversion
• Development Lead responsible for driving the completion of development objects using offshore developers. Directed a team of 5 onsite developers and 20 offshore developers.
• Spear-headed the defect management process by playing a Defect Management lead for MAST Conversion project. Improved quality by actively managing defects and reporting out the status of FIT defects to senior leadership for a major implementation of SAP.
• Let Technical design sessions to evaluate technical design match with business requirements.
• AS 400 RPG Developer resolving production tickets and managing minor enhancements. Promoted to a lead role in 2004.
• Work with business relationship executives in prioritizing the enhancement requests, estimating, planning these enhancements into different releases.
• Collaborate with the team members to complete the work on time.
• Responsible for movement of development objects (using Aldon) and change control of these objects across different project.
• Got promoted to Technical Consultant in 2004.