SUMMARY

• Experienced Project Manager offering 12+ years of professional experience in the IT Industry with over 8 years’ experience in Software Quality Assurance, 4 years in a Management/Lead role, and over 4 years’ experience in Project Management, successful at leading all phases of diverse technology projects; Pursuing PMP & ITIL Certified.
• Business strategist; plan and manage multimillion - dollar projects aligning business goals with technology solutions & teams to drive process improvements, competitive advantage and bottom-line gains.
• Well versed in agile and waterfall project management methodologies. Able to manage large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets.
• Successfully managed complex and challenging projects end to end, with global implementation schedules having aggressive timelines, and rapidly evolving requirements with an 89% success rate for testing phase completion, have successfully scheduled and prioritized operational and project duties of Test Teams.
• Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.
• Highly organized, self-motivated individual with excellent analytical and communication skills. Effective at multitasking and working under pressure to accomplish objectives and ensure timely project completion. Successful at cultivating excellent relationships with colleagues at all organizational levels.
• Extensive experience in Insurance, Brokerage, Banking, Credit Bureau, Credit Cards, Technology and Retail domains.

TECHNICAL SKILLS

Operating System: Windows OS Suite, OS/390, UNIX

Business Tools: MS Office Suite, MS Visio, MS Project, IBM Rational Suite, Clarity, MS SharePoint

Software Testing Tools: HP Quality Center, HP QTP, HP Load Runner.

Defect Reporting Tools: HP Quality Center (Test Director), Rational ClearQuest, MSExcel

Servers: IIS, Tomcat, IBM WebSphere, Win 2003

Databases: MS Access, MS SQL Server, Sybase, DB2, Oracle

PROFESSIONAL EXPERIENCE

Confidential, Phoenix

Test Manager / Project Manager

Responsibilities:

• Responsible for end to end test management of the project, which includes managing assembly, system integration, user acceptance testing and regression testing
• Responsible for managing issues/risks during testing
• Created test strategy, test plan, and risk analysis document for the project.
• Worked on Entry-Exit criteria for Assembly, System and User test signoff.
• Reviewed test approach, test conditions and data setup needs from all impacted applications.
• Facilitated test bed and test environment availability during testing and drove issue to resolution, being the first point of contact for escalations.
• Produced test metrics/reports for the leadership.
• Worked closely with Business for UAT execution and business sign-off
• Ensured all Test Phases are delivered on schedule, within budget & with the best quality achievable.
• Mentored and supported the offshore testing team.

Confidential, Toronto

Software QA Manager

Responsibilities:

• Managed a team of 11 QA Analysts, onsite and off shore in terms of HR responsibilities, work program planning and project assignments
• Define and refine the QA best practices within the organization and existing teams
• Participate in the design and planning process with stakeholders to understand the scope, risks, and priorities regarding quality and delivery
• Review Test Strategy, Test Plans for all projects in the program management portfolio
• Communicate across the organization all the QA best practices and establish and manage the QA best practices across the software delivery team
• Plan and drive tactical and strategic QA plans and initiatives
• Initiated early test planning for testing certain modules as SOA for our SaaS application
• Coordinate with all impacted interfacing application groups including 3rd party connectivity applications regarding timeframes and commitment dates
• Interface with the development and maintenance teams (e.g. PMO, Development, Business and 3rd party vendors)
• Service-Oriented Architecture (SOA) test design alignment along with developers, defining tests and test execution preparation
• Involved in executing Soap UI tests
• Provide test progress status/reports to management and executives
• Provide inputs in preparing test criteria and test case specification documents for all phases of testing
• Performed Project Manager duties, including creating and reporting on Project Performance, prepare project status reports and manage and track project schedule and budget and report the metrics in time of need.

Confidential, New York

End to End Test Manager/Project Manager

Responsibilities:

• On this project, I was the End to End test manager for the migration of India/Singapore Corp. Market (JAPA Region) corporate credit cards from a legacy A/R platform to Globestar, a multimillion dollar initiative.
• Coordination with 45+ application teams, majority with developmental changes and rest with test support only with a total size of 100+ resources located globally.
• Responsible for resource planning, project forecasts, project estimations.
• Took on Project manager role to in absence of a project manager, to schedule and execute all stages of project movement and system implementations.
• Assessed business implications for each project phase, monitored and reported progress to meet deadlines, standards and cost targets.
• Performed Project Manager Duties, including creating and reporting on Project Dashboards, prepare project status reports and manage and track project schedule and budget and report the metrics.
• Successfully assisted in building a near shore team at Uruguay for the project.
• Responsible for coordination of both offshore and onsite team’s daily tasks planning, assignment and test plan tasks tracking and completion.
• Manage the execution of test automation requirements with a globally distributed team (US, Canada, India, Australia) of up to 5 automation engineers.
• Planned and procured SIT, UAT and Dry Run test region in time for full preparation for all phases of testing including batch testing.
• Solid understanding of multiple SIT and UAT environments and its readiness for this large project.
• Standardized QA standards and practices across teams where possible.
• Co-ordinate the testing efforts of multiple projects executed from near shore and offshore.
• Establishes standards and processes that Test Leads should follow to manage their areas of responsibilities.
• Preparation of Test Strategy, Test Plan and Test Report and tracking it to sign-off's at various phases of the project, and effort estimation.
• Formation of Test Team, distribution of the work loads, tracks the progress.
• Track project development and testing via daily build status calls and testing calls.
• Experienced in Test schedule planning, Batch Test Scheduling and Execution.
• Determine milestone deliverable, communicate changes to schedule, and determine impact of schedule changes on quality objectives and timelines, coordinate schedule with dependent groups.
• Map quality measurements to stakeholders and business group requirements.
• Determine effective quality metrics, establish quality criteria / release criteria.
• Synchronize schedules, set expectations and establish service level agreements (SLA).
• Escalate issues and have brainstorming sessions to find cost effective and timely resolution for defects and issues.
• Effectively completed the walkthrough and arrangements and conducted status calls for business users to conduct UAT.

Confidential, New York, NY

Test Manager, HP-QC administrator

Responsibilities:

• Managed 3 QA teams of 16+ persons, including training, mentoring, managing workload priorities, planning and tracking, risk mitigating, auditing and reporting.
• Manage the turnaround times on all product severities; Track and monitor bug trends, fixes and problems.
• Perform regular staff meetings, feedback and reviews; promote a unique, responsive, highly motivated, and quality driven environment.
• Created a deliverables Time estimator tool that estimated time to complete projects which included, Quality Assurance Test Time and Defects validation which averaged plus/minus 4 days predictability.
• Planned and managed migration from HP Quality Center 9.2 to HP Quality Center 10.0 with zero downtime and saving $ 28,000 of Confidential ’s budget on this Project.
• Configure test environment and oversee Test Plan and Test Strategy creation for complete software development and enhancement testing. Approve results documentation and tracking systems updates.
• Monitored test strategy milestones, tracked test coverage results and analyzed defect trends to ensure projects timelines are being met and are on schedule. On a daily / weekly basis conducted and moderated defect review and project status meetings.
• Full interaction with internal ( Confidential Help & Support, Confidential Server mgmt.) and external (HP, TCS and mPhasis etc.) and other vendors for support contracts and latest product info.

Confidential, New York, NY

QA Test Lead

Responsibilities:

• Involved in requirement analysis and Gap analysis with Business Analyst and stake holders.
• Lead 12 members of the quality assurance team, and ensured that aggressive deadlines were met.
• Lead the development, establishment, and enforcement of Quality Assurance measures and testing standards for new products, and/or enhancements to existing applications throughout their development/product life cycles.
• Conducted internal audits to measure and assure adherence to established QA standards for software development, application integration, and information system performance, and corresponding documentation.
• Designed and developed the Test plan, Test Scripts and test strategies for the applications and executed them.
• Participated in Business/Development meetings to understand user requirements.
• Used Quality Center/Test Director as repository for maintaining test cases, execution and tracking the defects.
• Developed Test scenarios and Test cases using Quality Center.
• Involved in User Interface, Functionality, Navigation, Volume, Load, Performance and Security testing, Beta Testing.
• Performed Sanity testing for each new build of the application.
• Responsible for developing/creating Test Incident reports/Test Metrics.
• Conducted cross browser testing to check the compatibility of the AUT with different Browser's (IE, Netscape, Mozilla).
• Attended project meetings, release meetings, and QA status meetings.
• Created and documented a full regression suite test platform for web application leading to 95% system up-time for 15+ weeks.
• Analyzed the Business Requirement Documents, Design Documents and Use Cases to develop Test Plans and Test Cases using Quality Center.
• Performed Manual and assisted in automated testing on Applications using Agile Methodology.
• Supported the Automation Test team for functional test automation requirements.
• Tracked defects in Quality Center and communicated status with project team during the entire lifecycle of defect.

Confidential . New York, NY

QA Team Lead

Responsibilities:

• Selected and built a QA Team by recruiting resources along with the QA manager, and providing ongoing feedback, training and development to increase their professional and technical competencies.
• Design, Develop and Maintain Test Plan and Test Cases using in-house repository.
• Estimate, plan and implement QA schedules with the help QA Manager and the QA team.
• I helped the QA Manager in managing a team of experts in developing and deploying effective test automation solutions. I provided guidance for local, ‘near shore’, and offshore contract resources engaged by each location.
• Directed workflow, scheduling, timesheet management and offsite work management.
• Used Clarity for project, resources and demand management. Twiki.web was used as a web-based collaboration area to aid in the communication of any documentation or activities related to the development and maintenance of the BMGCH Music and DVD club websites.

Confidential . Austin, TX

Sr. QA Analyst

Responsibilities:

• Interacted with business analysts, developers and support team to define and develop the test specification/requirement document along with the Test Lead.
• Worked closely with software developers and business group to understand application functionality and navigational work flow.
• Executed test cases manually to perform unit / Integration testing, analyzed results and reported all deviations using Quality Center by logging defects with details and following up.
• Performed and scheduled nightly batch processing and testing.
• Setup Citrix environment for UAT Testing.
• Completed file extraction, comparison and testing
• Actively involved in Recording LoadRunner Vuser scripts and customization as per the requirements.
• Responsible for Integration Testing, System testing and Regression testing for every modified build including unit and batch testing.
• Conducted peer reviews for test scripts validation, to check that the script properly reflects business requirements as defined in the SRS.