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Senior It-ops Telecom Administrator/engineer Resume

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Los Angeles, CA

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OBJECTIVE

To obtain a new opportunity in a challenging position as a Unified Communications Engineer which will lead me to greater opportunities to further advance and lead in a future management role.

TECHNICAL SKILLS

  • Nortel Norstar
  • Nortel Option Series
  • Nortel Meridian Mail
  • Cisco Unity
  • Linux/Unix/Windows
  • Cisco Unified Communications Manager
  • Avaya CS1000M Certified
  • Avaya Callpilot Voicemail Certified
  • Avaya Partner/Partner Plus
  • Mitel SX 100/200 Digital

PROFESSIONAL EXPERIENCE

Confidential - Los Angeles, Ca

Senior IT-OPS Telecom Administrator/Engineer

Responsibilities:

  • Project managed and completed relocation of telecommunication equipment for Chicago Sales Office.
  • Designed and project managed the relocation of telecommunication equipment for Glendale Office.
  • Designed and project managed the installation of the telecommunication equipment for Ryan Seacrest Production.
  • Took control and secured Avaya CS1000 PBX with Callpilot voicemail system for Golf Channel office until a permanent onsite technician was locally assigned.
  • Project managed and installed a total of 1100 new Cisco Voip users taking the company from 650 to 1750 Cisco Voip users.
  • Developed and currently maintain a working relationship with all working Cisco vendors.
  • Designed and project managed the installation of Cisco VOIP equipment for Media Center remodel.
  • Designed, project managed and installed Cisco Communications equipment for our affiliate channels Bravo, Oxygen and Telemundo.
  • Currently servicing the Cisco Call Manager with Unity voicemail systems for our affiliate groups such as Fandango, Focus Films, CNBC & MSNBC Newsgroups.
  • Assisting the lead Cisco Engineer in design and installation of 800 Cisco 9951 Video VOIP Telephones for new building where employees will move into.
  • On call 24/7/365Blackberry Enterprise Server administrator
  • Also provided support for Android and Apple devices

Confidential - Culver City, CA

Senior Telecommunications Engineer

Responsibilities:

  • Developed tenant database at each of my locations to help maintain current inventory of equipment onsite for accurate monthly billing.
  • Converted remote access from dial up to DSL with web based modems for a more stable remote access.
  • Developed business relationship with the property management companies and individual company managers.

Confidential - San Marcos, CA

Senior Field Service Technician/Engineer

Responsibilities:

  • Helped to develop a central ticketing system where both the end users and technicians would be able to track their work order request.
  • Developed professional business relationship with the management department of the branches.
  • Engineered and project managed to relocation of the telecommunication equipment for multiple home loan centers.
  • Engineered and project managed the upgrade of their telecommunication equipment during the remodeling of multiple bank branches.
  • Engineered and project managed the installation of remote equipment for the branch sites so that we would be able to provide faster service remotely towards adds, moves and changes.
  • Help to develop assigned routes so that assigned technicians would stay local within their areas which helped to deliver more same day service and which also helped to keep travel cost down for the company.
  • Assisted in setting up a central point for replacement inventory which helped cut down the turnaround time on replacing equipment for the customer.

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