SUMMARY

• A focused,enthusiastic and self - driven software engineer with almost 10 years of IT work experience within a global firm.
• A Senior Technical Business Analyst with keen Project Management Skills.
• Hands-on experience in the Insurance (Life, Annuity, Property & Casualty) and Retail Sectors with a proven history of exceeding expectations whilst providing a high quality service.
• A Senior Guidewire Product Specialist with Project Management and Business Analysis Skills in Personal and Commercial Lines of Business including Worker’s Compensation Claims.
• Experience in Waterfall and Agile Methodologies (within a Scrum Team) throughout the SDLC of Project.
• Having almost 6.5 years of experience in Design, Development, Maintenance and Business Analysis in Insurance (Life, Annuity, Property & Casualty) Domain.
• Having more than 3.5 years of experience in Design, Development, Maintenance, Business Analysis and Project Management in Retail Domain.
• CSM (Certified ScrumMaster®) awarded by prestigious education provider Scrum Alliance in July 2015.
• Handled around 25 projects as Project Manager within the Client Team, Worked closely with Engagement Managers, Business Customers and Resource Managers.
• Achieved Guidewire Certified Specialist Status after completing Guidewire 8.0 Configuration Fundamentals and Guidewire ClaimCenter 8.0 Functional Certification in Nov 2014.
• Brainbench Certified for Business Communication, Customer Requirement Analysis, Programming Concepts, Software Testing and Software Configuration Management in 2010.
• Awarded with the designation AAPA (Associate, Annuity Products and Administration) by LOMA (Life Office Management Association) in Mar 2008.
• Worked as Onsite Coordinator to interact with clients, requirement analysis of the system, database design and technical architecture for the processes, coding and testing user interface and maintenance of applications.
• Strong knowledge in the technologies like Crystal Report 10, Oracle 9i, PL/SQL, C and UNIX used in The Hartford and Wal-Mart Accounts.
• Internal Certification for Project Management.

PROFESSIONAL EXPERIENCE

Confidential

Senior Product Specialist

Responsibilities:

• Senior Product Specialist - Guidewire for the specific Integration development.
• Evaluate business requirements and prepare detailed specifications that follow project guidelines required to develop written programs.
• Partner with the business and product owners to develop requirements, user stories and test cases to facilitate the acquisition and integration of the data into the enterprise warehouse.
• Translate requirements into technical specifications.
• Formulate, define and document the functional system specifications.
• Work with developers to get projects developed and implemented.
• Testing of designed solutions via specified claim applications.
• Devises or modifies procedures that solve complex business problems with due consideration for hardware/software capacity and limitations, operating times and the desired results.
• Analyse and revise existing functional documentation.
• Generate innovative ideas to resolve problems.
• Responsible for meeting or exceeding all defined target goals and milestone dates for the project in order to ensure its overall success.
• Assist in training junior level personnel in technical complexities of assigned work.
• Develop and implement effective/strategic business solutions through research and analysis of data and business processes.
• Work with business segments to better define project requirements for development and implementation.
• Understand and explore data and data relationships across multiple sources and domains.
• Research complex functional and data issues using a variety of resources.
• Develop and prepare highly complex analyses and/or reports and provide and/or interpret information and data across divisions and departments.
• Conduct ad-hoc analyses and perform structured profiling activities to gain a detailed understanding of the data.
• Communicate findings to cross-functional teams and stakeholders in the enterprise.
• Support all phases of the software development lifecycle (SDLC).
• Work with business stakeholders to gather requirements and complete artefacts, including solution design support.
• Validate requirements with stakeholders and the project team; provide suggestions and recommendations.
• Lead internal review sessions with all levels, including senior leadership.
• Document, discuss and resolve business, data and reporting issues within the team, across functional teams, and with business stakeholders.
• Present written and verbal data analysis findings, to both the project team and business stakeholders.
• Proficiency with MS Visio and Rally (Agile development lifecycle application)

Confidential

Project Manager

Responsibilities:

• Clarity Project Manager for all the subprojects under the RR WM US Master Project.
• Created Project Charter, Obtained Project Approval from Leadership Team and Obtained Final approval from Customer.
• Conducted Initiation Project Sponsor Review.
• Responsible for Creating, Maintaining, Base lining and Closing Clarity Project.
• Responsible for maintaining the WBS (Work Breakdown Structure) (A hierarchical description of all work that must be done to meet the needs of the customer.)
• Monitored and controlled the projects.
• Conducted Kick-off Meeting for different phases of SDLC for each of the projects
• Developed Project Management Plans.
• Initiated Security Risk and Compliance Review
• Completed Infrastructure Engagement.
• Took care of resource allocations according to budget availability for each project.
• Managed operational investments
• Responsible for the evaluation of project's risks and for controlling those risks through mitigation strategies
• Conducted Lessons Learned Sessions
• Took care of Communication Management Plan, Project Change Management Plan, Project Change Request, Project Management Plan, Risk Management Plan, Clarity Project Cost Plan
• Responsible for weekly Status Report Update along with Budget Forecast to Customers.

Confidential

Project Leader / Senior Business Analyst

Responsibilities:

• Project Leader for all the functional areas and Senior Business Analyst for Store Backroom (SBR) specific track
• Coordination between offshore, onsite and business for requirement gathering and approvals for all areas.
• Responsible for delivery of during all phases of SDLC (requirement analysis, functional specifications and gap analysis for SBR)
• Involved in Business requirement document creation, review and approvals for SBR Unix and MF areas.
• Responsible for QA and UAT test case review, end to end testing, defect free deliverable keeping business customers updated with progress all along the lifecycle of the project.
• Initiate and lead daily status call for the team. Coordinating for access issues for all team members.

Confidential

Tech Lead

Responsibilities:

• Tech Lead for the project.Responsible for Requirements definition, functional specifications and gap analysis, implementing projects, end to end testing and user acceptance testing
• Resolving the issues which are raised by Store and club associates
• Coordinate for all KT activities and set up webex sessions for eCommerce transition.
• Create/Review of understanding docs on the KT provided.
• Coordinating for access issues for all team members for eCommerce Team.
• Ensuring the availability of adequate hardware, software and other resources required for the applications.
• Providing technical guidance to the onsite/offshore development team.

Confidential

Tech Lead / Senior Tech Business Analyst

Responsibilities:

• Below are some areas in Wal-Mart that use Teamworks BPMS process for their customersSam's Online ItemFile (OIF) - New Item and Item Management for Sam's US
• PROFIT: Location Master (MDM) - Manage Store information for new locations, remodels, and major changes
• Financial Shared Services (FSS) - Manage/approve exceptions to processing FSS requests
• Retail Link Team Services (RLTS) - Automating and standardizing common tasks requested by developers
• Retail Link Electronic Agreement (RLEA) - Managing approval of new Retail Link admin users as part of the OSA process
• Claims Management System (CMS)-
• PO Transformation (PO) - Manage and review exception processing for POs
• Feature Planning (FPLN) -
• Enterprise Architecture Review Process (EARP)
• Tech Lead / Senior Tech Business Analyst for the project
• Provide support as Teamworks Administrator
• Plan Confidential installation and install necessary Confidential servers (typically production servers)
• Advancing stuck instances for system lane.
• Coordinate with websphere and application team to solve any issues related to application slowness.
• Coordinate with developers to build a Confidential installation service to handle deployment when process applications are ready to move from the Confidential development environment to production servers.
• Creating PMR tickets for IBM Confidential Team for resolving issues related to application.
• Resolving the issues which are raised by application users
• Responsible for installing production changes
• Create, review and present status report weekly to clients.

Confidential

Tech Lead

Responsibilities:

• Tech Lead for the Project.
• Provide support to all areas of code reviews, code enhancements, and implementation of better techniques.
• Resolving the issues which are raised by external Vendors and Suppliers
• Solely responsible for Teradata version upgrade and Migration activity for this project
• Involving in root cause analysis and bug fixing.
• Responsible for installing production changes
• Discussing and finalizing the hardware / software requirements for various applications.
• Ensuring the availability of adequate hardware, software and other resources required for the applications.
• Providing technical guidance to the onsite/offshore development team.
• Create, review and present status report weekly to clients.
• Participate in weekly Project Status Meetings.
• On call support.

Confidential

Tech Lead (Onsite) Aug 2011 - May 2012

Responsibilities:

• Tech Lead for the Project.
• Provide support for the Unix batch
• Provide/revoke access to the JDA frontend application.
• Coordinate with websphere and Oracle team for issues related to application slowness.
• Resolving the issues which are raised by application users
• Responsible for installing production changes
• Create, review and present status report weekly to clients.
• On call support.

Confidential

Tech Lead

Responsibilities:

• Tech Lead for the Project.
• Support all the batch and frontend HAT application
• Help user in maintaining hierarchies and creating category and subcategories.
• Resolving the issues which are raised by application users
• Responsible for installing production changes
• Create, review and present status report weekly to clients.
• Solely responsible for batch (C & Unix area) part of this project.
• Requirements definition, functional specifications and gap analysis.
• Implementing new changes, end to end testing and user acceptance testing.
• Resolving the issues which are raised by store Associate.
• Involving in root cause analysis and bug fixing.
• Involved in coordination with Store Associate.
• Responsible for status reporting
• On call support.

Confidential

Tech. Lead / Tech Business Analyst

Responsibilities:

• Tech Lead / Tech Business Analyst for the Project.
• Involved in providing KT to offshore team members about the system and processes.
• Managed requirements and design phase towards identifying mutually agreed solutions with technical teams and business partners.
• Provided support to all areas of code reviews, code enhancements, and implementation of better SQL techniques.
• Involved in taking up responsibility as onsite lead for the team who was undergoing internal attrition.
• Act as the single point of contact for both HLI as well as the offshore team.
• Provided status to Confidential Manager on a weekly basis in a written format and verbally, as requested.
• Validated the estimates/schedules of the Confidential Maintenance project plan.
• Participated in weekly Project Status Meetings.
• Follow the release schedule that was agreed earlier, managing activities to dates specified and proactively identifying any potential task slippage at least a week prior to the due date of any task.
• Responsible for checking In/Out code using Version Manager.
• Schedule and lead the detail design review.
• Schedule and lead the test plan review.
• Attend the emergency migration meeting if necessary.
• Review and submit QA Migration checklists
• Actively involved in Tracker prioritizations
• Analyse and communicate any quality issues.
• Discussing and finalizing the hardware / software requirements for various applications.
• Ensuring the availability of adequate hardware, software and other resources required for the applications.
• Providing technical guidance to the onsite/offshore development team.
• Providing Business Spec and QA Sign off for IT Only Trackers being an IT-BA.
• Participate in the monthly IT-Business Meeting.

Confidential

Tech. Lead

Responsibilities:

• Involved in all the phases of SDLC of this project.
• Reviewing all the built reports.
• Report development and design using Crystal Report 10 & Oracle 9i.
• Provided support to all report development in the areas of code reviews, code enhancements, and implementation of better SQL techniques.
• Involved in providing KT to offshore team members about the system and processes.
• Involved in taking up responsibility as onsite lead for the team who was undergoing internal attrition.
• Preparing Weekly status report and Root Cause Analysis Documents and sharing it with stakeholders.