SUMMARY:

• Senior IS Management Professional experienced Confidential directing the implementation and on - going support of cutting edge systems.
• Multi faceted leader with a strategic planning and budgetary background including cost analysis, estimating and proposal development.
• Broad knowledge of information architectures, infrastructure, business issues and software development life cycle (SDLC).
• Highly effective project management and systems implementation skills, targeting improved productivity and bottom line results.
• Proven abilities in managing cross functional groups solving intricate MIS problems and bottlenecks with efficient and effective cost controls.
• Skilled Confidential recommending, planning and implementing appropriate changes to internal processes and resources to keep pace with state-of-the-art technology.
• Excellent team builder, trainer and mentor with a record of developing employees for long term growth.
• Superior communication skills developing and managing high-performing teams of stakeholders, including developers, analysts, finance, operations, data center, architecture and client resources.
• Successfully implemented a new accessory sales channel resulting in initial $60k/month revenue
• Turned around a major project losing $200K/month and achieved Confidential level 2/3
• Authored and Implemented Project Management Office (PMO) processes

PROFESSIONAL EXPERIENCE:

Confidential, Basking Ridge, NJ

Senior Project Manager

Responsibilities:

• Global Roaming implementations (North America and worldwide)
• Supply Chain initiatives - New processes to manage inventory, new Drop Ship strategy
• Account Security redesign
• SIM card activation/handling
• Line Sharing/Line Transfer

Confidential, Somerset, NJ

Senior Program Manager

Responsibilities:

• Managed four Project Managers and their associated (16) projects, as well as four projects managed personally.
• Created project documentation including schedule and financial data. Supported PMs with scheduling/financial/client issues, and worked with external vendors to ensure on-time delivery.
• New order-tracking desktop / mobile application
• 8000 users, 2000 concurrent
• New server hardware to accommodate additional load requirements
• New desktop solution
• 3500 users, all concurrent
• New desktop and server hardware to accommodate additional load requirements

Confidential, Hopewell, NJ

Senior Project Manager

Responsibilities:

• Formed a team of over 20 technical resources, including coders, analysts and DBAs.
• Coordinated execution of System Test, including over 5,000 test cases.

Confidential, Newtown, PA

Master Scheduler

Responsibilities:

• Managed timelines for 3 commercial satellites with 2-year build timeframes, developed master template, processes and $100+ million budgets.
• Established and updated project budget, collaborated with senior engineers to build and refine 4,000+ line MS Project timeline, responded to internal concerns, and administered and enhanced team Sharepoint site.
• Turned around a 6-week overrun on an antenna build project. Analyzed the schedule, determined the root causes, met with senior engineers, and developed an alternative schedule that met the original dates.
• Re-wrote a 4100-line, 28-month schedule for a commercial satellite. The new schedule reflected engineering inputs, and was a much more effective management tool.

Confidential, New York City, NY/Allentown, PA

Senior Project Manager

Responsibilities:

• Project managed contract for new insurance product, as well as an initiative to develop and institute new program focused on improving business ease.
• Guided process changes in customer service center for major IT initiatives, participated in initial definition and documentation of new product development process for corporate PMO, and managed creation, editing, and completion for new product's 30-page contract.
• Reduced high-level customer complaints by over 20% by establishing a comprehensive “Easy to Do Business With” program to address a mounting number of customer-affecting concerns.
• Directed the development of a 30 page contract for a new equity offering. Managed divergent interests among senior legal, product, and development managers and completed the contract on time.

Confidential, Hightstown, NJ

Senior Project Manager

Responsibilities:

• Gathered requirements from representatives of 4 business units; created a matrix to track requirements from inception through UAT testing; managed off-shore staff augmentation team by creating detailed timeline, risk, and issue process flows and documentation; created and maintained change management process capturing more than 100 user change requests; monitored and ensured compliance to internal policies as well as SOX; reported status through senior VP level.
• Created and administered Sharepoint repository which contained all project artifacts.
• Referred to as "best project manager ever seen" by project's primary analyst.
• Restructured a 16-month $4 million project schedule involving diverse geographical resources. Ensured effective execution of coding, testing and implementation.

Confidential, Somerset, NJ

Senior Project Manager

Responsibilities:

• Originally brought in to assist with creating the Project Management Office (PMO) for corporate systems.
• Contracted for second time to create and maintain MS Project timeline comprised of 3,200+ tasks representing a major PeopleSoft upgrade.
• Created a Project Management Office (PMO) for corporate systems, teaming with senior management and all business units. Wrote PMO process/policy documents for change management, risk management, and milestone reviews, after interviewing over 25 individuals to ensure best-value outcome.
• Created and maintained a 3,200+ task MS Project timeline representing major PeopleSoft upgrade. Partnered with users and domestic and off-shore software development groups to implement and execute project plan.

Confidential, Philadelphia, PA

Senior Project Manager

Responsibilities:

• Managed multiple projects affecting numerous areas of telecommunications; strengthened overall SDLC processes.
• Assisted Confidential with managing multiple, concurrent projects (billing, ordering, software/hardware upgrades) through complete SDLC.
• Gathered requirements and wrote design documents; and assisted with establishing and strengthening development processes Confidential the corporate level.

Confidential, Philadelphia, PA/Hoboken, NJ

Director of Delivery / Consultant

Responsibilities:

• Provided pre-sales support responding to RFPs, margin calculations, and resource allocations.
• Collaborated with Confidential India to facilitate outsourcing opportunities including initial contact, partnering with personnel, coordinating pricing, and developing proposal verbiage.
• Managed multiple project managers assigned to out-sourced projects.
• During tenure as consultant, managed multiple concurrent projects for Confidential 's finance department as well as a major Cognos upgrade of 1,000+ workstations.
• Authored/edited a 400-page project proposal for the State of North Carolina.
• Coordinated input from 4 vendors, including Oracle, and completed the effort in 3 weeks (one week early).

Confidential, Madison, NJ

Senior Project Manager

Responsibilities:

• Coordinated and managed vendor supply mapping software; met with vendors to resolve pre-existing issues, form strong business relationship, and develop collaborative partnership.
• Authored white paper focused on gap analysis of current versus desired PM standards, managed North American circuit provisioning system, and led system enhancement projects such as WDM, SONET ring development, and new products.
• Eliminated an issue with a critical vendor which threatened to delay network installations.
• Discovered and addressed the communication problems causing the issue, resulting in a positive outcome for both parties.

Confidential, Somerset, NJ

Principal Consultant

Responsibilities:

• Developed project management, request for proposal (RFP), and peer review Confidential processes.
• Established initial project management office (PMO) and ensured all Confidential level 2 and 3 KPA's were followed.
• Developed advertising campaigns and recruited new employees.

Confidential

Director, Project Support Services

Responsibilities:

• Managed first project within Confidential to receive a Confidential level 2 assessment.
• Turned around a major project losing $200K/month, which was missing release dates and shipping poor quality updates.
• Stopped the financial loss, met dates, and received successful Confidential audit results.

Confidential

Project/Development Management

Responsibilities:

• Managed hardware, software, and implementation of processes and procedures supporting residential customer care services, including creation/ development and testing of multiple programs, software, and systems.
• Authored and supported Project Management Knowledge Process Areas (KPA) for successful Confidential level 2 assessment.
• Managed a multi-million dollar, 18-month project from inception to successful on-time implementation. Directed a team of Program Managers representing 6 organizations, including a development organization of over 500.
• Organized a major Consumer Operations project which was producing poor quality products. Instituted Project Management, Change Management, Release Management, and quality metrics, resulting in much improved customer satisfaction.
• Re-organized a group of 18 analysts and developers providing reporting and metrics to clients. Reduced number of resources to 10, raised customer satisfaction, and increased output.
• Designed, developed and implanted a new database, to relieve problems with auditing, reporting, and data issues. New database ran flawlessly, allowing users quicker access to critical sales data.