PROFESSIONAL EXPERIENCE

Confidential, Duluth, GA

Product Management

Responsibilities:

• Participated in the implementation of SaaS software SAP, Ariba, and Manhattan Associates warehouse and transportation management system as a SME
• Evaluated NDCP’s P2P (procure to pay) processes and submitted user stories for improvement in product backlog system
• Evaluated NDCP’s sourcing processes and submitted user stories for improvement in product backlog system
• Analyze the legacy supply chain management systems for process inefficiencies and managed product backlog
• Developed and executed project plans, allocated resources, and tracked project plans ensuring timely delivery of projects, as well as, prioritized work based on product roadmap
• Worked in different roles in the organization: BA, QA tester, and Project Management
• Created and executed test plans and test cases with QA team
• Developed and executed SQL statements to assist with data migration from legacy system to new ERP system
• Developed an NDCP business analysis best practice process for gathering requirements and documentation for waterfall and SCRUM
• Mentored other business analysts

Confidential, Alpharetta, GA

Product Management

Responsibilities:

• Executed project with Agile Scrum, worked with product manager to prioritize product backlog, worked with developers to prioritize sprint backlog, led daily scrum meetings
• Work as a liaison between Product Manager and development team to build SaaS software
• Responsible for analyzing and driving requirements from user stories within a scrum team
• Facilitate requirements gathering, document use cases, design sessions, and end - of-sprint demos
• Continue to keep up with industry trends
• Gain in-depth understanding of all HealthPort products
• Build user stories and use cases for production support issues
• Manage production support issue workflow
• Analyze trends with production support issues

Confidential, Lawrenceville, GA

Product Management

Responsibilities:

• Managed the goals, objectives and timelines for SaaS software
• Acted as the first point of contact for external clients' (governmental agencies) requests for enhancements and/or new features to software
• Documented and managed user stories and use cases in a SCRUM environment
• Maintained product backlog and product release activity
• Developed and executed SQL statements to assist evaluators with data evaluation for health programs
• Researched industry trends in healthcare and submitted request for proposals
• Created client documentation for software updates, enhancements, and/or new features.

Confidential, Kennesaw, GA

Product Development

Responsibilities:

• Lead multiple project teams that design, develop and implement product life cycle, served as the solution owner between external and internal parties and support the products that are developed by the Product Development team.
• Prepared weekly status report, updated project plan and provided presentations to leadership team
• Lead analyst conducting in-depth analysis and design to ensure that technical development aligns with business needs for web services and mainframe for the company's accounting system products.
• Acted as a SME for ACH, credit and debit processing (electronic payments), exception processing, bill pay, and batch processing (NACHA)
• Analyze, design, and build back end process for web applications.
• Build requirements to receive, store, and edit data in a data warehouse, and route that information to respective functional modules
• Maintain and build standard and custom reporting for data.
• Directly collaborate with business compliance, MasterCard, Visa, Discover, and American Express to understand and manage development requests from domestic and international governmental regulations.
• Build rapport as a liaison between client (internal/external) and technical team, coordinating discussion, soliciting feedback, and establishing solution changes based on client feedback.
• Assist quality analysts with test scripts and conduct implementation validation to ensure the success of system development and enhancements.
• Assess and evaluate processes to make recommendations for product enhancements or new development.
• Create and conduct training sessions, assist documentation group with client facing, and internal, correspondence, and create and maintain business specifications for process workflows and interfaces.

Confidential, Columbus, GA

Marketing Management

Responsibilities:

• Conducted thorough assessments and consultation with a wide range of client types.
• Researched, analyzed, and presented market trends, competitive analysis, and to provide recommended marketing solutions for optimal profitability.
• Developed marketing plans, business cases, target market strategies, and promotions.
• Created and distributed a full array of printed marketing materials based on what is most effective for each individual client.
• Critiqued and recommended website design and content for search engine optimization (SEO) and search engine marketing (SEM) based on industry standards (navigation, usability, etc.) and metrics.