PROFESSIONAL SUMMARY

• Accomplished Confidential manager with a proven track record of successfully delivering large scale IT/Network solutions, business process automation, transformation, infrastructure deployment and change management projects.
• Recognized for exceeding customer expectations for swiftly implementing complex, cross functional requirements by communicating clear goals, consensus building and empowering people to unleash their full potential.

TECHNICAL SKILLS

• Confidential and Project Management
• Product Definition and Development
• Strategy and Delivery Efficiency through Automation
• Business Case Development and ROI
• Technical Innovation, Customer Engagement and Understanding
• Team Building & Leading: People Development
• Confidential /Project Management
• Product Management
• Business Process Automation/RPA
• Vendor Mgmt./Contract Negotiation
• IaaS/SaaS Datacenter/Field Services Support
• IT/Network Solution Delivery
• Cloud Integration
• VNF Orchestration
• OpenStack/VMware
• Core/RAN Deployment
• Integrated Multimedia Subsystem(IMS)
• IT Service Mgmt. & ITIL
• Agile Methodology
• Lean Six Sigma (DMAIC)
• Business Intelligence
• Supply Chain Management
• DevOps/SDLC

PROFESSIONAL EXPERIENCE

Confidential

Product Manager/Scrum Master

Responsibilities:

• Successfully delivered mobile applications by partnering with business, marketing and software development teams to finalize product release roadmap; led design, development, testing and production release activities along with budget and schedule to deliver prioritized feature list using agile methodology.
• Leading sprints for multiple application development activities, utilizing Scrum and Kanban methodology based on activity type to delivery product backlog. Leading daily scrum to eliminate road - blocks/mitigate risks and presenting incremental product functionality during sprint review.

Environment | Tools | Domains: IOS, Android, Jira, Scrum, Kanban, Agile, Confluence, node JS framework, NoSQL Data lake, AWS Cloud Cognito and dynamo.

Confidential

Confidential Manager

Responsibilities:

• Managed Confidential network cloud center team to support new product introduction and validation initiative for OSS/BSS and SDN/NFV orchestration solutions with the customers. Demonstrated and tested product functionality on OpenStack environment and supported $100M+ of target strategic deals with customers including Verizon, AT&T & TELUS.
• Provided private cloud environment and facilitated the effort in setting up VNF factory, service orchestration, cloud manager, service configuration and service assurance to enable VNF on boarding, provide north bond APIs for orchestration and configuration of VNFs, instantiation using HEAT templets and closed-loop service assurance solution to monitor alarms and performance data.
• Provided recommendations on infrastructure requirements and implemented system/application monitoring tools for back office nodes. Worked closely with customers & solution teams to setup lab environment for supporting integration testing including functional and performance testing.
• Spearheaded financial and technical assessment of Confidential datacenters with the intent of modernizing and reducing operational cost. Accomplished 30% reduction in operational cost by re-negotiating hosting contract, consolidating power & equipment, and introducing work flow automation for asset & system management.
• Resolved a long standing critical path issue by driving engineering, security and datacenter teams to establish secure network connectivity between Confidential Dev-Ops environment with T-Mobile datacenters to support continuous software deployment for a large scale back-office billing system implementation.

Environment | Tools | Domains: Redhat OpenStack, VMware, AWS Cloud, Datacenter, Confidential Cloud Manager, SDN NFV & VNF Orchestration, DevOps, MS Office, MS Project, Visio.

Confidential

Improvement Manager

Responsibilities:

• Led the effort to setup projects intake, communications and delivery frame work for the newly formed team. Prioritize projects input funnel and determine success criteria of process improvement projects. Implemented project success guidelines based on quantifiable KPIs including accurate comparison with the baseline and leading indicators to predict the overall success of the project.
• Improved supply chain process for cost and cycle time reduction. Drove consensus from cross functional teams in recommending improvement areas. Implemented automation of material tracking process to achieve target savings of 15% per year.
• Developed an automated service delivery process in coordination with Confidential global field services, ISPs, supply chain, sourcing and customer teams for prompt deployment and maintenance of Facebook servers/network equipment in 102 countries and 306 ISPs.
• Led an IT transformation project to automate change management, event management and service request process workflows. Utilized RPA (Blue Prism) to automate 80% of manual tasks resulting in 20% overall delivery efficiency.

Environment | Tools | Domains: Lean Six Sigma (DMIAC), Kaizen, Supply Chain Management, Workforce Management, Business Process Automation RPA, Blue Prism, Business Case Development with ROI, MS Project, Visio.

Confidential

Manager/Solution Architect

Responsibilities:

• Recognized for swiftly delivering complex IT service management and operations support framework including processes and tools to manage back-office infrastructure and applications in support of strategic deal with T-Mobile valued at $105M/year.
• Managed the tools suite implementation for monitoring BSS/Billing solution for T-Mobile. Responsibilities included managing budget, timeline, hardware/software ordering and installation to implement system, database and application monitoring tools. Tools suite included but not limited to Netcool, Solarwinds, Oracle enterprise manager, puppet and ITSM.
• Lead the effort to manage services SLA and KPI monitoring through scalable HADOOP/Cassandra based architectures including SPLUNK NRT integration.
• Drove a complex transformation project to simplify business processes and reduce IT cost for field services organization (FSO). Implemented significant change from existing enterprise IT solution to modern managed work place solution along with new communications and support processes for 1800 field engineers. Recognized for leadership and realized 58% reduction in IT related operations cost.
• Directed a team in four different time-zones to deliver a complex transformation project to setup new business processes and cadence between operations support, and customer (TELUS) teams. Acknowledged by internal and external leadership for fast delivery to reduce service interruption risks and enabling $2M/year revenue.
• Recognized by the customer for superior delivery of time critical contract with Con Edison (New York). Effectively managed stakeholders by clearly elaborating goals into tangible actions to setup new operations teams, end to end business processes including service management tools to manage mission critical infrastructure, SLAs/KPI and functionalities. Based on successful completion of transformation project, awarded additional deployment business in addition to $1.3M/year contract.
• Managed the establishment of redundant Datacenter for region North America and region Latin America. Worked closely with global service delivery & operations groups during planning, budget and execution. Moreover, worked closely with end customers to exceed expectations by providing seamless implementation and no impact to 10,000 users.
• Managed multiple projects for new managed services customer for DAS and Wi-Fi solution. Working with global IT teams to establish connectivity to customer network for monitoring, creating process for field support and managing budget.
• Led a complex project to create delivery processes for tower maintenance work for AT&T. Produced transactional invoicing and revenue assurance process along with WLA & SLAs with the customer for successful intake, execute and invoice the tower maintenance activities.
• Led a cross functional team to improve equipment delivery and communication processes between Sprint and Confidential to reduce escalations for capacity augmentation projects. Guided logistics and field services teams to successfully discovered 97% of the equipment by simplifying reporting and project updating processes.

Environment | Tools | Domains: Jira, Scrum, Kanban, Agile, Confluence, TIBCO, NoSQL Data lake, Oracle Enterprise Manager, Hadoop, Splunk, SolarWinds, Netcool, BMC ITSM, Puppet, Putty, Secure CRT, Tableau, Citrix, VMware, DevOps, Concept wave.

Confidential

Manager

Responsibilities:

• Directed as prime-integrator and managed multiple projects simultaneously for initial Sprint Network Vision (LTE) deployment. Led 4G core deployment for three initial markets. Created solution commissioning & integration acceptance process showing all the critical milestones and helped compile network readiness check list.
• Assisted in creating a core acceptance process showing all the critical miles stones along with the tasks associated with them. Help compiling the network readiness declaration (NRD) check list. Moreover, help creating the toy cell installation and integration process so that it could be used to validate the core functionality.
• Produced core acceptance test requirements for 4G cores for all three OEMs so that the roles & responsibilities along with timeline for each task is better understood by all the stakeholder within Sprint, EMS and the OEM for timely core delivery.
• Created the new enhanced “vendor common service request” (eVCSR) process for Confidential planning organization to help streamline the planning and engineering process for sprint network vision. Moreover, provided Job aids to the OEMs to populate the eVCSR form. Submitted a change request on behalf of Sprint to all the OEMs to use the new process for future planning & engineering requests.
• Created a process to communicate the changes in the 3G core with Sprint MVNO partners. With the deployment of new 3G core switches in non-incumbent markets the TLDN ranges are impacted. This information is communicated between OEMs and EMS number management groups to be added into the translation table in the switch. During FIT activities, Sprint has been communicating those changes with MVNO partners and for deployment a formal process was required. Worked with Sprint ND&E, EMS and Sprint wholesale groups to produce a process of gathering the required information and communicating with the MVNO partners.
• Managed the core equipment data-basing activities in Netcracker provided tool NRM (network resource manager) for all three OEMs (original equipment manufacturers). Core equipment database is essential to support Sprint back office applications and tools specially to support Center Operations and Engineering/Provisioning groups. Moreover, working with the OEMs and Sprint IT to finalize the naming standards for the core equipment. Working closely with vendors and customer to ensure on time NRDs (network readiness) for 3G and 4G core deployments.
• Managing the customer escalations and equipment use to support RF capacity deployment project for Sprint CDMA voice and data network.
• Created process emphasizing communication channels, expectations and deliverable between various groups in Sprint and Confidential Managed Services to manage escalations and equipment return for reuse.
• Producing weekly and monthly reports to show capacity demand, forecast and actual delivery for executive review with customer.
• Managing end to end delivery of high customer impacting project, assigning responsibilities to service delivery groups and expediting delivery time to exceed customer expectations.

Environment | Tools | Domains: eNodeB, CPG, MME, HSS, OSSRC, VoLTE, MS Project, Netcracker, Netcool, Service assurance, NOC and Engineering systems, Workforce Management.

Confidential

Solution Architect

Responsibilities:

• Recognized by customers for playing a key role to successfully deploy RAN & Core nodes for Cricket Communication south Texas market in record time. Guided engineering team during installation & commissioning of core and radio equipment. Produced eBTS migration MOPs, schedules/tasks and coordinated migration/testing activities for 800 nodes.
• Led the installation, integration and testing effort for all Huawei nodes in a lab to support security testing per customer request. Worked closely with customer security teams and demonstrated end to end functionality of Huawei 3G voice & data solutions.
• Managing installation and commissioning activities of Huawei CDMA BSS network for Confidential .
• Produced installation MOPs and guided engineers during the installation of Huawei soft switch, media gateways and BSCs in the switch room and BTSs in cricket south Texas market.
• Prepare and execute a swap out solution from Nortel BTS to Huawei for cricket south Texas market. Moreover, planning pre-cut testing and cut-over for eight hundred sites in south Texas.
• Creating daily schedules and MOPs for field engineers and coordinating the pre-cut testing for Huawei BTSs in the field which includes but not limited to basic call testing, E911 and EVDO testing for each sector along with RF performance for selected clusters.
• Working closely with Cricket and Huawei launch directors to resolve any outstanding issues and customer concerns by coordinating with BSS, Core & RF teams.
• Training Cricket field technicians to support Huawei BSS equipment, and troubleshoot the BSC/BTS which have been commissioned and carrying customer traffic.

Environment | Tools | Domains: Putty, SecureCRT, Wireshark, eBTS, RAN, eMSC, OSS, BSS, Voice/Data, IP, SIP, SS7, Telcordia, Airbridge OA&M, MS Office, MS Project, Visio, Infrastructure installation & commissioning, RAN/Core Confidential .

Confidential

Sr. Network Support Engineer

Responsibilities:

• Performed incident management activities in 24/7 environment for Sprint voice and data networks. Analyzed problems based on alarms and operations measurements, performed troubleshooting in coordination with site engineers. Assisted with process enhancements to reduce “mean time to repair” and improve network performance KPIs.
• Monitored and troubleshot the Sprint CDMA Voice, 1XRTT and EVDO network through Operational Measurements and Alarms for various network elements, including Nortel Metro/Compact BTS, Nortel EBSC, RNC and MTX switches.
• Based on the alarms and market performance through various operational measurements (OMs) impacting call completion rate, soft/hard handoff for voice and data, investigate the status of various voice/packet equipment including Cisco 10k T1 aggregator, Home agent/Foreign agent and Bridgewater AAA servers for authentication. Coordinate with various groups including but not limited to field techs, RF engineers and switch techs to resolve customer impacting issues.
• Performing network surveillance and fault correct for large scale networks equipment including but not limited to Titan wideband DCS, Cisco routers, Alcatel/Ciena SONET, DWDM and Core-director equipment.

Environment | Tools | Domains: Putty, Secure CRT, Wireshark, BTS, RAN, MSC, OSS, BSS, Voice/Data, VoIP, Cisco, SIP, SS7, Telcordia, Field Services Support, Infrastructure installation & commissioning, Service Management, MTTR.

Quality Assurance Engineer

Confidential

Responsibilities:

• Worked with customer care and local markets to identify and resolve RF performance related issues, performed data driven analysis to isolate customer concerns and engaged RF engineering/capacity planning teams for resolution.
• Improved customer experience for cable partners by enhancing VoIP network through monitoring and improving performance metrics including VoIP packet loss, delay, jitter and MOS.
• Worked with core RF, customer care and local markets to identify and resolve RF performance issues, used MapInfo and various reporting tools to isolate the customer concern area and engaged various groups for resolution. Moreover, presented monthly network performance report to VP level management.
• Led the effort to monitor and enhance the Samsung Unicell (airave) performance by analyzing the key performance indicators i.e. voice/data call blocks/drops, network availability and voice/data success rate. Worked closely with various internal organizations including network design, network engineering and core RF group as well as the vendor to resolve outstanding customer effecting performance issues.
• Improved Customer Experience for cable Partners by enhancing next generation voice network through various initiatives including Tracking the Performance Matrix (VoIP packet delay, packet loss, jitter and MOS), analyzing operational measurements for Sprint next generation voice network (Nortel soft switch). Coordinated with various organizations to resolve chronic issues affecting overall call completion rate for Time Warner Cable.

Environment | Tools | Domains: Putty, Secure CRT, Wireshark, OSS, BSS, Voice/Data, VoIP, Cisco, SIP, SS7, Telcordia, Field Services MOS, Jitter, Media Gateway, RF Optimization, MapInfo.

Confidential

Senior Design Engineer

Responsibilities:

• Led design and implementation of ring back tone (call tones) feature for Confidential . Performed site survey, produced engineering documents and MOPs to deploy the NMS (ring back tone servers) nodes in multiple locations for geo-redundancy. Directed vendor and engineering teams to finalize design, integration and testing of new features for prepaid customers.
• Responsible for Design and Implementation of Ring Back Tone (Call tones) feature for Cricket CDMA network
• Provided vendor management (Lucent, Nortel & Huawei switches), specify technical requirements for voice, signaling and IP networks to support the ring back tone functionality.
• Performed site survey and produced pre-engineering document to install the NMS (ring back tone servers) equipment in various locations for geo-redundancy. Moreover, recommended various design options to provide failover redundancy and load distribution with IP switches for OAM&P and inter switch communication and spanning tree to avoid loops.
• Coordinated with HLR (HP HLR), and switch vendors (Lucent, Nortel & Huawei) to identify the software enhancements (support for IS-41 WINCAP messages) required to implement the feature.
• Created call flows for the ring back tone feature and worked across various product developments, engineering and IT organizations to confirm the end-to-end functionality.
• Created detailed Method of Procedure (MOPs) for Lucent ECP, Nortel MTX and HP HLR software configurations.

Environment | Tools | Domains: MS Office, MS Project, Visio, BTS, RAN, MSC, OSS, BSS, Voice/Data, VoIP, Cisco, SIP, SS7, Telcordia, Field Services, Enhanced Features, NMS, Infrastructure Deployment & Commissioning.

Confidential

Network Design Engineer

Responsibilities:

• Performed planning, design, testing and implementation of latest technologies for Sprint voice & data networks. Created business case to justify new features, helped product development and sourcing teams to negotiate SOWs with vendors and worked as a technical lead for developing test plans for lab and field integration testing and worked with operations support teams for successful deployment.
• Responsible for Design, Planning and Testing of latest technologies for Sprint voice and data networks. Negotiated contracts with vendors and led the effort for testing and implementation of latest technologies.
• Worked as a technical lead for design and implementation of EVDO rev 0 for Sprint CDMA network. Created test plans for field and lab testing, engaged various network and product development groups for deployment. Moreover, presented financial benefit, test and deployment strategies to director’s project approval committee.
• Participated as a lead in the planning, design, testing and deployment of Sprint wireless switch software load MTX13. The life cycle of the project included producing the business justification, creating a detailed requirements document for all the impacted organizations and providing support for lab testing. Performed a site survey for the field testing and produced a field integration test requirement document along with Method and procedure (MOP) for testing.
• Worked as a lead engineer for implementing High Speed SS7 Link (HSL) in Sprint wireless network. Responsibilities included business justification, design, testing and implementation in the wireless network. The HSL provides 1.54 Mbps as compare to 56kbps provided by legacy
• Low speed SS7 links, hence the implementation of HSL has saved Sprint approximately $4M from initial 9 of the 70 wireless switches.
• Contributed as a lead engineer to introduce Dual ENET configuration for Sprint wireless switches. The responsibilities included taking the project through Sprint PACE process GATE 1 through 6 (Project Ideation, Business justification, Design, Testing, and Network Implementation). Dual ENET upgrade provided capacity relief to the Sprint Wireless switches and help saved approximately $20M.
• Participated as a co-lead for Sprint Long Distance wire line switches - Digital Multiplex Switch (DMS250) software upgrade to SSR17(Sprint Specific Release). Responsibilities included the documentation from business justification through the network implementation. Various features introduced by this software release have saved Sprint $68M/year till 2007.

Environment | Tools | Domains: eBTS, RAN, eMSC/MTX, MGW/MGC, OSS, BSS, Voice/Data, IP, SIP, SS7, TCP/IP, STP, Dynamic Control Routing, Telcordia, Field Services Support, Infrastructure installation & commissioningRAN/Core

Confidential

Network Engineer

Responsibilities:

• Produced installation specifications including cable running lists, bill of materials for field engineers to install and integrate DWDM and SONET equipment. Assisted during installation, testing and system go-live phases, updated engineering database with redline drawing after the project was completed. Recognized for most monthly specs delivery to meet the capacity demand.
• Managed multiple projects simultaneously from conception in a results and schedule oriented environment. Produced installation specifications for DWDM and SONET equipment.
• Produced cable running list for power and fiber connections, updated site drawings and provided remote technical support during the installation and turn up process.
• Developed complex work orders, cost estimates, and issued equipment orders based on equipment requirements, site conditions and standards.
• Provided field personnel with technical support to resolve complex technical problems for transmission equipment.

Environments | Tools | Domains: Engineering, Ciena, Alcatel, Installation & Commissioning, Testing, Bill of Material, Supply Chain, TCP/IP, MS Office, Visual Basic, AutoCAD, Engineering Management System.

Confidential

Software Engineer

Responsibilities:

• Produced a white paper on object oriented software design patterns as best practice for software development for Nortel’s media gateway to support UMTS solution. In addition, created high-level design for Implementing SVCs (soft virtual circuits) for back-haul Interfaces.
• Produced a Design Estimate for work items required to write the code in Object Oriented environment, to implement SVC (Switched Virtual Circuits) for ATM(AAL2) bearer connections from Radio Access Network to the Wireless Gateway, and from the Wireless Gateway to PSTN Gateway (backhaul network).
• Analyzed various Object-Oriented Design Patterns being used for the software development in Nortel’s Passport 15000. Published a research paper on the design patterns needed to be used for various tasks.
• Proposed a High-Level Design and Detailed Design (Algorithm) to Implement Trunk Selection Algorithm on VSP (Voice Signaling Processor) of the Wireless Gateway and on the Radio Network Controllers, to create SVCs over the Iu Interface, and through the backhaul network.
• Involved in the requirement analysis, design, development and testing of the UMTS 3G (Wireless Internet) SGSN Session / Call Flow Management, the component is responsible for establishing and deleting tunnels across the GSN’s (GPRS support Node) of the core network. This is also responsible for maintaining and deleting all the information regarding a session.

Environment | Tools | Domains: C, C++, Protel, SVC, ATM, PSTN, Media Gateways, Switch, IVR, GSN, GPRS, UMTS, Wireless Networks, Windows, Linux, Solaris OS, Clear Case.