SUMMARY

• Experienced project manager offering 15 years of success leading all phases of diverse technology projects; MBA and several years of business analysis and business finance experience.
• Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.
• Wide knowledge and experience in re - engineering concepts and tools
• Well versed in the ITIL process flow specializing in change and problem management.

TECHNICAL SKILLS

Applications: Microsoft Office, Microsoft Project, Microsoft Powershell, Accenture Delivery Methods(ADM), Wireframes, Use cases, UML, ITIL( Incident, Configuration, Change and Problem Management), Control-M, Remedy, HP Service Desk, Visio.

Databases: SQL Server, ORACLE 8i, MS Access

Technologies: Agile, Windows Server 2012/2008, ITIL processes, Microsoft clustering services, Citrix, MS Virtualization, Hyper-V, VPN, SharePoint, VIP, Multi Datacenter High Availability, Managed File Transfer, Control-M Scheduling

PROFESSIONAL EXPERIENCE

Confidential, Minneapolis, MN

Senior Business Project Manager

Responsibilities:

• Successfully handled several AIT projects for enterprise operations, working with IT and business teams, for legacy system and server upgrades.
• Working with business directly to handle business readiness, communication plan and training needs for business impact and help with decision making on critical defects during UAT process.
• Evaluate the business impact, risks and project milestone impact of various defects, issues with IT and business team and communicate effectively to Business owners to help them make appropriate decisions with the project.
• Working directly with business BAs, SMEs and Business system owners to evaluate the business impact of a project, estimate timelines for business requirement gathering and UAT and Financial controls testing and manage project plans to remain on schedule.
• Working with IT dev and QA teams to level set expectations and business impact for any change involved and align with design and testing strategies to achieve optimal results.
• Working with business owners and training team to ensure training, demos, job aids and SOPs are updated for any changes in applications during project release.
• Create project plans to remain on schedule, estimate schedule, communicate project status using dashboards, status reports, execution plans for UAT efforts and training and job aids updates.

Confidential, Minneapolis, MN

Infrastructure Project Manager

Responsibilities:

• Successfully handled 3 different projects, under the SWIFT servers upgrade program worth $6 Million and currently working on hardware upgrade and server refresh for 1800+ stores.
• Collaborate with various application, support, infrastructure and service management teams to successfully finish the schedule on time.
• Manage a team of 7-8 engineers, developers and testers, clearly communicating the schedules, managing workloads for all the engineers associated with the project.
• Approve all subcontractor invoices and material purchases from vendors, maintaining 100% accuracy with contract files
• Create project plans to remain on schedule, estimate schedule, communicate project status using dashboards, status reports, and manage collision control documents with various app and infrastructure projects across the organization.

Confidential, Minneapolis, MN

Business System Analyst

Responsibilities:

• As a lead Business Analyst, worked on $33Million Datacenter consolidation Project
• Worked with various teams including consultants for requirement gathering, analysis of RFE, contractual and service documents.
• Successfully managed risks involving business case for the project, working directly with IT finance and the global finance teams and directors.
• Worked on building asset management by gathering requirement and data from various sources of information including employee knowledge

Confidential, Minneapolis, MN

Infrastructure Process Lead

Responsibilities:

• Led the infrastructure support for applications such as SAP, Vertex (Tax) and Workbrain software for $6 Billion project for Target’s international expansion at Canada.
• Led to resolution of various problems (ITSM) root cause analysis and identified proactive monitoring solution for probable issues on various technologies including MS Windows servers, Citrix, SQL etc.
• Created weekly and monthly dashboards, status reports and recaps for the senior leadership throughout the infrastructure organizations.
• Led cross-functional team crisis efforts to drive solutions for shared infrastructure and integration tools and understand the change impact
• Involved in Technical Review Board for infrastructure changes and was a liaison in understanding the operational impact and opportunities for technology changes institution-wide.

Confidential, Minneapolis, MN

Business Research Analyst

Responsibilities:

• Worked on numerous small to mid-level projects in various industries for companies worldwide to research on market, produced industry analysis, created business related reports on product development.
• Gathered statistical data, analyzed various reports and created customized reports including SWAT analysis for clients, based on the research on new market development, competitive research and business analysis.
• Worked on intensive knowledge database build up for mid-size retail industry, documented and presented top 25 challenges and suggestions for the industry.
• Completed business organization, provided solutions for better people management and team leadership for a non-profit organization.
• Prepared, organized and analyzed various financial statements to create funding proposals, exploring fund-raising ideas for the organization

Confidential, St Paul, MN

Senior Business Analyst

Responsibilities:

• Gathered business and functional requirements, documented project scope and objective for a $14 Million global pilot software project for Food and Beverage division.
• Conducted interviews to gather information across the organizations including Marketing, Sales, and Finance, Research and Technical divisions.
• Advised and facilitated IT team with strategic planning, budget and cash flow management.

Confidential, Minneapolis, MN

Capacity Analyst

Responsibilities:

• Created monthly and quarterly dashboards to present analyzed metrics around the performance of CareLink website, used for Patient Management group.
• Applied business forecasts from marketing teams, to analyze trends and make projections for various service performance metrics, leading to capacity planning and management.

Confidential, Minneapolis, MN

Project Manager

Responsibilities:

• Streamlined operation processes and devised new efficient processes to significantly increase the SLA, resulting in superior quality support from the team.
• Increased project efficiency by cross-training within the team for support of various technologies, and reduced the downtime for incident management.
• Achieved the highest customer satisfaction rating by stabilizing the project within a few months, starting offshore team, and thereby reducing cost significantly and increasing quality support.