Service Delivery Manager Resume Cincinnati, OH - Hire IT People

SUMMARY

Performance driven leader with comprehensive experience in project management and SAP Data Conversion in manufacturing environments.
Highly motivated and creative, leveraging experience to drive improvements in processes, and building and managing high performance cross - functional, global teams. Track record of success in the delivery of multiple, full-life-cycle projects.
Proven ability to meet and exceed goals with an aptitude to learn new technologies, skills, and enjoys taking on new challenges.

CORE COMPETENCIES

Project & Operations Management Internal / External Communication Process Improvement
Strategic Planning & Execution Supply Chain Management Staff Development
SAP Management Change Management Software Development Life Cycle

PROFESSIONAL EXPERIENCE

Service Delivery Manager

Confidential, Cincinnati, OH

Responsibilities:

Successfully drove and completed numerous SAP projects on time, within scope, quality, and under budget under time and resource pressure.
Reduced costs and saved time through co-sourcing resources between multiple projects.
Managed portfolio of functional and technical projects relating to its SAP systems. Performed project planning and scheduling.
Developed work plans, coordinated activities of the project team and sub-team, ensured change management processes were adhered to, and submitted proposals for additional scope.
Boosted performance by driving enhancements, continuous improvement efforts, and eliminating significant roadblocks.
Incident management - Ensured tickets were assigned to the correct team and completed within Service Level Agreements.

ERP Lead

Confidential

Responsibilities:

Led technical projects from initiation through implementation including planning, design, development, and implementation.
Built successful, strong synergistic relationships, worked closely with staff, and identified and resolved challenges.
Providing leadership to teams and clients in all SAP environment and Interfaces.
Ensured first class service, quality throughout operations, and excellent client support.
Recognized for as a creative problem solver and go-to for bringing a high level of execution.
Performed investigation of root cause analysis and corrective action and proactively found solutions for complex problems.
Incident management - Ensuring tickets are assigned to the correct team and completed within Service Level Agreements
Led integration and data conversion activities in multiple modules.
Provided business analysis and process improvements to projects.

Confidential

Logistics, Master Data Migration

Responsibilities:

Materials, Material Bills of Materials, Recipes, Production Versions, Work Centers, Functional Locations, Equipment
Task Lists, WM and IM Inventory Loads, Storage Unit Managed Inventory, Consignment Inventory Loads, Subcontracting Inventory Loads
SAP Consultant, Confidential and Production Planning Team Lead, 2006-2010
Led an integration project of 8 production facilities and associated subcontracting and 3rd party facilities. Handled all loading of Resources, Production Versions, BOMs, Recipes, IM and WM Inventory.
In charge of application maintenance and enhancements in the Confidential area, production planning area, and all RF support.
Configuration: Confidential, Pricing, Production Planning, Logistics.
Write functional design documents for enhancements.
Conducted peer reviews.
Proposed a centralized Master Data model to support master data creation and maintenance for materials, vendors, and customers to the client. This brought all master data into one location for 8 different locations. This eventually led to all master data work being brought to the team.
Boosted productivity by optimizing work processes, utilizing technology, and training employees.
Became responsible for 6 more resources (2 onshore, 4 offshore). This brought total FTE responsibility to 4 onshore and 6 offshore resources.
Improved supply chain that supported business strategies to adapt to changing market conditions, to reduce cost, and new business opportunities.

Corporate Data Team Member

Confidential, Dayton, OH

Responsibilities:

Led 12 Integration teams for Materials, BOM, Recipe, and Production Version. Provided value-added input through gap and risk assessments, ensuring effective and efficient quality assurance in operations. Performed audits to ensure data integrity.
Handled requests from 10 locations in all master data areas.
Derived solutions on mass loading transactional data.
Increased performance through training and mentoring staff.
Provided data/trend analysis.
Ensured project milestones and deadlines were met.
Consistently surpassed productivity and accuracy objectives and performance goals.