SUMMARY

• Over 8 years of experience in IT Services (Infrastructure Management) with exposure to multi - vendor product support.
• 6+ years of experience with IT Infrastructure Support.
• 7+ years of Active Directory and Exchange Server 2007, 2010,2013
• 7+ years of experience with Windows Server 2003, Server 2008, 2008 R2, 2012
• Experience with Red Hat Linux, CentOs, Ubuntu
• Hands-on experience on storage migration: Hitachi and HP, 3PAR SAN arrays.
• Extensive knowledge in Email Messaging System (Exchange 2003 and 2007,2010, 2013)
• Hands-on experience with HP-SM7 and HP-SM9, Unicenter CMDB, Microsoft System Center suite.
• Hands on experience with installation, configuration and maintenance Active Directory, MS servers, and MS clusters, IIS.
• Hand on experience on cloud services: Windows Azure.
• Virtualization technologies: VM Ware Sphere 5.x and Vsphere and Hyper - V
• Configuration management: SCCM
• Proficient in designing documents and developing standard customized solutions.
• Strong programming skills with diverse computer science and electronics experience; ability to learn technologies quickly.
• Solid experience in managing relationships between business customers and IT experts to define project scope, manage requirement gathering process, oversee User Acceptance Testing, and carry out project related activities.
• Demonstrated sound analytical and problem solving skills with good exposure to key facets of leading teams to meet or exceed objectives; focused on meeting customers’ requirements and expectations.
• Excellent Communication Skills and a Good Team Player with problem-solving capabilities and working on large Multi Scale Projects.

TECHNICAL SKILLS

Programming/ Scripting Languages: PASCAL, C, Powershell

Operating Systems: UX (Ubuntu, Red Hat, CentOs), Windows Server 2008, Windows 2000/2003, Windows 98/2000/2003/XP, Windows Vista and Windows 7,Server 2008 R2, Server 2012

Tools: McAfee Antivirus Management, Symantec Products

Hardware: Servers Provisioning, Data Center experience

RDBMS: Oracle, MS SQL Server, OLTP and OLAP

Active Directory: Active Directory creation, modification and deletion of user accounts, distribution and security groups, and service accounts, AD cleanup projects

Web Technologies: WWW, Web based applications, Security and Issues in Web based applications, Apache, JBoss

Networking: OSI and TCP/IP models, IP addressing, DNS, Firewall Protocols (DHCP, SMTP, SNMP, IPv4, IPv6, FTP, and Intranet)

Manufacturers: HP, IBM, DELL, Toshiba, and Cisco, UCS

Server/Services: Win NT (WINS/DNS/DHCP), Print servers (Hardware and Software)

PROFESSIONAL EXPERIENCE

Confidential, Chicago, Illinois

Senior Analyst, Windows Engineer

Responsibilities:

• As a part of PCI and Security operations
• Remediation of VTMs
• SIEM implementation
• Anti- virus implementation
• Critical systems protection: special project for implementing security measures for critical revenue generating systems
• Working on the Project design documentation to implementation
• Lync Upgrade
• Exchange upgrade and migration
• Storage refresh
• Cluster migrations( Active - Active / Active - Passive )
• LGN to new generation migrations
• Server provisioning automation
• Managing Vmware VCO (Orchestrator)workflows
• Daily incident and change management handling
• Implementing changes on Windows Servers (OS- 2008 R2 and 2012)

Confidential, Chicago, Illinois

Senior Analyst

Responsibilities:

• Migrating System center 2007 to 2012: Configuration manager: Design, document, setup and configure the Virtual servers to Migrate the 22 sites from 2007 to 2012 version and then migrate the distribution point sites.
• Writing scripts.
• Integrate and Manage Anti - Virus via SCCM.
• AD cleanup
• AD schema modifications
• AD design and modifications for the enterprise wide organizational change
• Physical to virtual conversions of the Hyper - V based distribution point servers.
• Supports and maintains all core infrastructure systems.
• Automation using Orchestrator ( Opalis integration server )
• Hand on experience on cloud services: Windows Azure: 15 production applications.
• Provide detailed documentation for system availability and application support.
• Supports department and interdepartmental projects as assigned.

Confidential, Chicago, Illinois

Senior Analyst, Windows Engineer

Responsibilities:

• Support the project manager in defining the work and the associated effort, duration, and resource needs to deliver the solution.
• Communicate status to the project manager to provide completion status of assigned tasks, estimate to complete for remaining effort, and associated issues/risks.
• Based on defined technical requirements and architecture blueprints, work with a cross-functional team to develop the Windows detailed design and associated Windows specifications as part of an overall solution design.
• Deploy and configure the open systems components per the detailed design.
• Document test cases, perform operational readiness testing to ensure the open systems environment performs as required and document actual results.
• Create proper knowledge transfer documentation and run books of environment (based on project requirements and design/build criteria) and conduct knowledge and ownership of environment to Client Operations team.
• Work on multiple projects to build IT environment for various applications.
• Server OS and software upgrades for Windows
• Patching, maintenance and WSUS per PCI requirements.
• Active Directory:
• Modifications, cleanup and consolidation.
• AD- DR tests
• AD- Run books
• Group policy management: Group policy clean project
• AD: PKI infrastructure
• AD RAP
• Cluster setup and migrations.
• Security PCI implementation:
• Qualys reports analysis
• Windows servers VTM remediation program
• SIEM Implementation
• Archer Implementation
• Symantec AV implementation
• Symantec CSP implementation
• Rights and Access management using AD and Group policies.
• VM Ware Sphere 5.x and Vsphere
• Create Virtual machines
• Data Migration
• Provision disks
• Create snapshots
• Monitoring over VCOPS and applying fixes
• Physical to Virtual conversions for MS servers.
• VERITAS Cluster/Volume manager on Windows.
• Data center management
• MS Data Protection Servers configuration and maintenance.
• Anti-Virus replacement project.
• Secondary AD-DNS setup

Confidential, Santa Clara, CA

Technology Lead / Active Directory System Engineer

Responsibilities:

• Responsible for day-to-day support on issues.
• Design, test, and deploy of new client sites as per requirements.
• Managed Exchange 2003 and 2010, Outlook 2003, 2007 and 2010.
• Exchange 2003: Migrated User Accounts and Group Accounts.
• Requirement and feasibility analysis.
• Perform network startup and shutdown procedures, and maintained control records.
• Create/Disable users and Access Management.
• Respond to, isolate, and resolve network issues in a multi-user environment; assess alerts and information to identify network elements causing network condition or failure.
• Managed and implemented a migration project to Windows 2003 - Active Directory, Server 2008 and Exchange 2003/ 2007.
• Responsible for MDT 2010.
• Record and maintain logs and documentation associated with reported problems while adhering to related external/internal requirements and SLAs.
• Evaluate network concerns such as connect time, traffic, transmission speeds, packet sizes, and throughput to recommend modifications for factors impacting network.
• Coordination of IT and other cross-functional support teams to review projects involving network changes; assess impact on network performance, and to provide advice and guidance.
• Extensive knowledge of Windows2000/2003/2008 Servers
• Active Directory OU, Sites, GPO, FSMO, GPO, DNS, DHCP, WINS.
• Managing and Troubleshooting Site Topology and replication failures.
• TroubleshootingWindowsAD using Resource Kit/Support Tools.
• Advanced troubleshooting skills in OS related issues.
• Strong knowledge ofWindowsclustering.
• Strong knowledge on IIS server.
• Server Performance analysis and tuning.
• Capacity planning/Forecasting.
• Exposure to server hardening.
• Exposure to disaster recovery of server OS and Active Directory.
• Experience with Windows batch scripting and PowerShell.
• Proficiency in operating system, software, and hardware installation/configuration.
• Experience with server virtualization technologies including VMWare(VMWare ESX 4x - 5.x, Vsphere, and Vmotion).
• Microsoft Exchange administration.
• Installation, configuration and support for Red Hat servers.
• Implementation and post implementation support.
• On-site counterpart (interaction with clients).
• Escalation and crisis management.
• Preparation of Daily Reports.
• Consolidation of reports.
• Conduct internal and external presentations.
• Documentation of data and analysis for making process improvements.
• Process and documentation updates to ensure quick resolution to end user issues and questions, as well as provide on-going assistance to improve business results and benefits.
• Resource management.
• Ensure appropriate training program for team members.
• Ensure adherence to policies and process related to service implementation per the ITIL guidelines.
• Selection, implementation, and maintenance of the project methodology and responsible for the defining, updating, and enforcing project templates.
• Maintain a central repository of the project competencies, plans, reports and history to provide a knowledge center for the project managers.
• Excellent organizational, analytic and problem-solving skills with the knowledge of approaches, tools and techniques for working with individuals and groups in a constructive and collaborative manner with the ability to empower staff in a team environment.
• Coordinate with ITIL process managers in developing reports. Develop and maintain appropriate documentation and training on the use and interpretation of generated rep.

Environment: Windows Server 2003, Exchange Server 2007, Active Directory, Citrix Xen Desktop, Windows 7, Office 2010 and 2007, HP Service manager 9, McAfee Antivirus, Connected corp data protector for backup, Commvault backup software.

Confidential

Offshore Coordinator

Responsibilities:

• Managed 3000 Desktops and 1200 Laptops of different manufacturers including Dell, HP, Acer, and Toshiba.
• Configured and performed backup of User data.
• Managed Linux and Windows based Operating Systems.
• Installed, configured, conducted troubleshooting, and managed network printers HP, Canon, and Xerox.
• Installation, configuration, and maintenance of antivirus.
• Connection creation.
• Installation of Plugin.
• Created Knowledge Management Repository at client location for a central point for all issue related and support documents.
• Created File servers and Print servers for managing network printers using File server as distribution point for installable files.
• Performed backup from Win 2003 server using backup utility in differential and full backup.
• Technical support for Operating Systems including Win XP, Win 200 Professional, Win 2003 Server, and Windows 7.
• Created OS Images based on client requirements (32 Bit and 64 Bit Images).
• Prepared Disk Images using Norton Ghost software reinstallation by pushing RIS images and providing User Data Backup.
• Installation, configuration, and troubleshooting of Exchange Server 2003 and 2007 Outlook; archive files management on local system.
• Configuration and troubleshooting of Microsoft Outlook, Outlook Express Email clients and internet related problems.
• Updated OS Service Packs and rolled out updates to approximately 3000 clients using SCCM.
• Running SQL queries
• Remote Administration through Net Meeting, MSTSC, Webex, and Remote Assistance.
• Set up Share and Access permission for files and folders located on the file servers.
• Configured and conducted troubleshooting for network and shared printers.
• Software installations of MS Office, Adobe packages, Antivirus software, and updated the latest Antivirus patches and other client specific software installations.
• Conducted troubleshooting of LAN/WAN Environment.
• Inventory Management of deployed hardware and software on Desktop systems running on Win XP.