TECHNICAL SKILLS

• MS Project
• MS Lync
• Outlook
• MS Office Suite & 365
• IEVisio
• Windows 7
• XPNT 4.0
• SharePoint
• Clarity

PROFESSIONAL EXPERIENCEConfidential

Project Manager

Responsibilities:

• Define project governance during project Kick off meetings outlining roles and responsibilities and decision rights
• Keep all stakeholders engaged in the project, aligned on expected outcomes and informed about wat is occurring throughout project
• Proactively communicate the project’s progress on an on - going basis, including weekly dashboards ensuring transparency throughout project lifecycle.
• Control and track project performance, time allocations, cost, and quality by constantly evaluating project progress and conducting regular team status meetings.
• Create and maintain an effort-driven project schedule for each project by identifying and monitoring: overall project timeline, project milestones, tasks, resources, task dependencies, and critical paths.
• Monitor and report on the status of project efforts including weekly time reporting, monthly resource forecasting, monthly executive reporting, issue management and risk prevention/mitigation

Confidential

Project Manager

Responsibilities:

• Proactively manages performance, cost, scope, schedule, quality, and other key project management activities and behaviors for medium to large size cyber and information security projects
• Identify, manages, and escalates risks, issues, and changes requests to appropriate leadership based on established escalation criteria
• Manage support of Mobile application security for TIAA CREF mobile applications on IOS and Android devices to ensure the safe guard of application integrity against republishing
• Work with business owners and team members to write scope document to automate, quarantine, and prevent Personal Identifiable Information (PII) storage on open shares
• Manages projects according to work plan and report monthly status update to PMO executive leadership using 4 blocker tableau
• Develop and routinely reassesses project budgets to account for variances and ensures accuracy
• Utilize Clarity tools for entering project milestones, team task, project financials, and tracking risk from identified Risk Workshops

Confidential, Charlotte NC

Project Manager

Responsibilities:

• Manage multiple simultaneous multi-facet projects including Physician Relationship Management (PRM) using the Salesforce platform, VM server installations, Nortel and Cisco IP phones, HP hardware, Omnicell and Pyxis upgrades, Sunquest interfaces, Checkpoint Wireless monitoring access points, Xerox and Intermec printers
• Maintained excellent customer satisfaction survey reviews to improve quality product delivery and customer experience
• Request quotes and approval for hardware and software purchases, and submit PO requests for budgets exceeding 1 million dollars
• Create budgets and estimated cost breakdown structure for requested projects, and updated estimated completion dates
• Facilitate meetings with clients, internal and external resources to determine project requirements for successful implementation
• Submitted template work order to varies internal resources for task completion of requested services for data cabling, electrical, and project related work effort
• Review technical document requirements and present projects for approval to Information Service Approvers Steering committee for net new projects into the infrastructure environment
• Coordinate moves with architecture PM and end clients to include furniture, monitors, desktops, laptops, and printers
• Provide customer status updates biweekly to ensure project is on schedule and tracking toward completion

Confidential, Atlanta

Project Manager-Implementation

Responsibilities:

• Responsible for transition of projects from purchase to implementation, ensuring all contractual objectives are met and customers are satisfied thru SDLC
• Developed customized Statements of Work (SOW) in response to customers’ Request for Proposals (RFP’s) for networking solutions to improve productivity in clients’core business functions
• Prepared project plans using MS Project to track status, and maintained issues log for contingency
• Interact with GA State agencies to understand project scope, requirements, business scenarios, customer needs and also to manage business concerns to meet customer satisfaction
• Performed inspection of sites to document list of requirements, infrastructure needed, and potential barriers to success of pending installations
• Successfully managed simultaneous medium to large scale hardware and software deployments with budgets up to 1.2 million annually
• Used WBS, Critical Path Method, Network Diagrams in working with project teams to develop final scope, allocate resources to different tasks, and prepare project schedule and cost estimates
• Project managed implementation engineers, coordinated and managed vendors, tracked inventory, and facilitated status meetings with management to ensure projects were on track and within budget
• Served as escalation point in emergencies or when resources were not allocated properly for issue resolution and timely resumption of project implementation
• 35% travel to client site locations throughout the state of Georgia

Confidential, Newnan GA

Director of Operations

Responsibilities:

• Plan, manage, and execute financing, residential care, staffing coordination, inventory, accounts payable/receivable to full life cycles to increase value and lower cost for various departments with budgets up to $500k.
• Support management staff on daily operations to ensure company budgets, customer, family, and vendor operations projects are on schedule target dates, within budgets and alien with corporate goals.
• Tasked to scope strategic market planning, business growth models, and challenged to maintain census quota in competitive markets
• Responsible for process improvement in the areas of product deliveries, inventory control, maintenance repair cost, and staff retention.
• Supervise direct reports responsible for implementation of software packages designed to increase record management efficiency within the organization.

Confidential, Atlanta GA

Project Manager Business Process Improvement/Technical Analyst

Responsibilities:

• Key project manager for consolidating the Atlanta corporate business unit halp desk into one consolidated halpdesk which serviced over 8,000 employees
• Lead project manager for the corporate redesign of the Knowledge Management website which enables “google” searching for troubleshooting noledge solutions using structured noledge
• Developed and worked with COE (Center of Excellence) halpdesk teams in understanding application needs to halp reduce redundancy in critical applications and to reduce downtime
• Review and analyze ITIL metrics and met with various IT support groups to discuss how to improve response time to cases and increase first call resolutions resulting in over $100k cost savings per year
• Meet with IT support providers to obtain support information on their systems and applications and ensure they follow the corporate Change Management process when implementing new or making changes to existing applications
• Collaborated with Senior level management to review project status to validate requirements and deliverables are being met
• Responsible for working with application developers and data center operators using Visual basic, SQL, .Net, C++, AS400, DB2
• Review and document issues at the end of the project cycles and perform project turnover to key sponsors

Confidential

Network Support Engineer/Analyst

Responsibilities:

• Prepared and implemented recommendations for improvement to noledge base that housed various procedures for over 350 applications
• Drafted Visio diagrams detailing step by step procedures for new and existing changes or additions to the business environment
• Regularly achieved and often exceeded designated quota of 95% customer satisfaction and Service Level agreements with business customers
• Resolved end customer desktop issues to include software and hardware breakfix resolutions on operating systems for Windows NT/2000/XP
• Performed hardware builds in corporate environment using standard imaging software and captured asset management information using the ACT software
• Backup client data in preparation of new hardware installation
• Support clients using TCP/IP, DHCP, and Static IP configuration to allow access to the LAN/WAN network
• Document all task resolutions in the corporate call tracking Clarify system
• Responded to 1st level support calls via the Avaya phone system or customer site visits