SUMMARY

• Cisco Unified Collaboration engineer wif over 10 years of experience. me has excellent interpersonal, presentation and communication skills, team player and hard working professional.
• Experienced level Inter - networking troubleshooting in a large scale network environment.
• Experienced wif teh following Unified Communication applications
• Cisco Unified Communications Manager and features (WebEx connect, SNR, Jabber, MVA)
• Cisco Unity, Unity Connection and Unity express (wif Unified Messaging)
• Cisco Unified Presence (for CUPC and SIP Proxy)
• Cisco Unified Contact Center (Express)
• Cisco Gateways (Digital and Analog as well as H.323, MGCP, and SIP protocols)
• Cisco CUBE VOIP, ISDN, T1/T3, FXS/FXO interfaces, T1 CAS
• H.323, MGCP, SIP, RTP,
• Cisco Unified Enterprise Attendant Console.
• Call Manager Express (CME)
• Cisco Telepresence and Polycom video endpoints
• UC on UCS Cisco Video Endpoints (CTS 3000, C60, EX90 SX20 SX80, MX200, )
• Excellent technical writing, presentation oral communication and training skills.

PROFESSIONAL WORK EXPERIENCE

Confidential, Lewisville, TX

UC Collaboration Engineer

Responsibilities:

• Triaged Nimsoft and Prognosis alerts Provide training
• Manage/Administer/Upgraded Cisco Unified Communications Manager (7.X, 8.X, 9.X and 10.X)
• Managed/Administer/Upgraded Cisco Unity and Unity Connection
• Managed Hosted Unified Communications
• Managed Cisco Contact Center Express wif CAD. Finesse. CUIC
• Supported Cisco endpoints 69XX, 79XX, 89XX, 99XX, 78XX
• Managed video system (TMS, VCS-C, VCS-E and endpoints, CTS-1300, SX20, SX80, C60)
• Managed Cisco UC on UCS Managed Cisco switches and routers
• Managed paging systems (Informacast and Synapps)
• Managed planned and unplanned outages
• Maintained Call Managers, phones and other devices wif teh latest firmware and patches
• Maintained and Supported Show and Share Technology (TCS, WOWZA)
• Performed admin functions such as RMA of defective equipment, co-ordination of equipment calibration, documentation, and lab asset inventory control.
• Support Project Managers, Account Managers as well as Service delivery Managers wif research on products or answers to customer questions.

Confidential, Richardson, TX

Quality Assurance/Network Engineer Test Engineer

Responsibilities:

• Designed, wrote and implemented detail test procedure based on translating product requirements ensuring quality product delivered to customer.
• Develop test topology which included installing, configuring Call Managers, IP Telephones, Unity voicemail and other applications and devices to simulate customer environment to ensure backwards compatibility and load integrity.
• Debugged problems found in test verification to halp development team identify problem areas and provide solution prior to release to teh customer.
• Developed and ran automated test cases to be used in initial testing and load bearing tests to ensure quality load delivered to teh customer.
• Field calls from customers regarding technical issues as well as coordinate solutions wif technology vendors.
• Working noledge of VOIP and teh following protocols TCP/IP, OSI, IPX, T1, Frame Relay, ATM and IP addressing. Extensive experience AVVID, CallManager softswitch, Cisco routers/switches/hubs, and their configurations. Capable of troubleshooting, debugging and monitoring (ASI and/or Telco) T1’s and various Telco circuit related issues. Able to simulate customer activity to isolate issues wifin teh network. Provided support by acting as point of escalation for internal customer care organizations such as teh DESC and Tier II DSL support.

Confidential, Richardson, TX

Global Services Product Field Support Engineer

Responsibilities:

• Provided on call support to teh GSP market place during teh Verification Office timeframe prior to widespread field deployment to ensure software upgrade was successful.
• Debugged problems found and provided patch to resolve errors
• Provided technical assistance to field engineers on customer site to ensure testing proceeded on schedule.

Confidential

Test Engineer

Responsibilities:

• Unit, system and integration testing to ensure timely delivery of software to customers
• Implementation of testing routines in either “C” or NORTEL proprietary language to generate traffic scenarios to verifying load integrity and quality product delivery to customer.
• Maintained proper documentation, using ISO 9000 procedures, for each feature dat is tested.
• Develop and execute test suites to verify feature and/or product functionality as well as system integration requirements.
• Verified of teh following call processing features VNET, Calling CARD, SAC (800 &900), DDD/IDD and protocols ANSI & ITU ISUP, R2, NA- ETSI PRI, and TUP ensuring backwards compatibility wif new software.

Confidential, Ponca City, OK

Design Engineer Advanced Controls

Responsibilities:

• Managed and coordinated schedule and budget to upgrade Fisher Provox Systems wif Honeywell TDC 3000 System which provided teh ability to automate a manual process to reduce ma hours needed to perform task.
• Traced field wiring for teh current Distributed Control Systems to ensure product specifications and drawings were accurate and met requirements
• Provided technical support and reported status to team on instrumentation portion of capital project workload wif a budget of 2MM.
• Reviewed proposals and selected contractor whose design efforts followed both National Electric Code and Conoco's Company Standards to ensure quality of project met all guidelines.