PROFESSIONAL SUMMARY:

• Experienced professional with around 12 years of overall experience in Information Technology leading projects covering entire SDLC.
• 9+ years of experience as a Sr. Business Analyst.
• Adept in handling end - to-end solutions - requirement gathering & analysis, designing, test planning, testing, de-bugging, documentation and roll-out.
• Strong QA experience in - Test plan creation; developing test scenarios & test cases; SIT; Regression Testing and UAT Support.
• Significant experience working with customers, technical and cross-functional teams for securing & executing concurrent projects.
• Experienced in pre-sales activities like client Lead Generation, account interaction/mining, responding to RFPs, effort estimation, building proposals, creating RFPs for the client.
• Functional Areas experienced in: Service - Account management; Order Management, Service Request management, Case Management; Marketing - Campaign Management; Sales - Lead/Opportunity Management. Loyalty - Programs & Promotions Management.
• Excellent verbal and written communication skills interfacing make me comfortable interacting with Senior Executives, PMO members, business leaders, and IT and Business project team members.
• Strong presentational, organizational and leadership skills.
• Extensively travelled to various client locations essentially in UK, UAE, Brazil, México, Argentina & Philippines and can connect seamlessly with everyone.
• Six Sigma Green Belt Trained.

SKILL:

Primary Skills category: Project Management, Process Management & Implementation, Functional Consulting, Business Analysis.

Technologies worked on: Siebel CRM; MS Dynamics CRM; Oracle Sales Cloud; Oracle BI; Oracle ADF; Oracle BPM

Domain Expertise: Telecom (Wireless, Wireline & Broadband); Retail; Hitech- Printing Solutions Services; Public Sector and Finance (Retail Loan & Credit Card Acquisitions).

WORK EXPERIENCE:

Confidential

Environment: Oracle Siebel 8.2.2; Oracle 11g; OBIEE 11g

Responsibilities:

• Understand the overall architecture, technology landscape and customer requirements and effectively plan & deliver tasks.
• Develop, plan, analyze, evaluate and assign priorities to deliverables and requirements
• Analyze business processes, business challenges and limitations and design and build client workshops content for requirement gathering & product capability demos.
• Coordinate all functional/business meeting and interface with business units, staff and service providers( third party vendors)
• Provide project status updates to stakeholders and senior management
• Lead the delivery team, Onsite - Offshore communication & work co-ordination.

Confidential

PM / Sr. Business Analyst

Environment: Siebel 8.2.2 - Public Sector; Oracle ADF 11g; Oracle SOA 11g; Oracle BPM 11g; Web logic Server 10g; Microsoft SQL Server R2008; Microsoft SSRS R2008;

Responsibilities:

• Understand the overall architecture, technology landscape, customer requirements.
• Analyze As-Is & To-Be business processes, business challenges and limitations and build the Functional Solution.
• Estimation, Scheduling and Resource Planning activity.
• Develop, plan, analyze, evaluate and assign priorities to deliverables and requirements.
• Responsible for Scope Management and Client Communication.
• Analyze As-Is business processes, business challenges and limitations and build the Functional Solution.
• Track & resolve issues to closure or escalate them in a timely manner.
• Lead & design the functional solution across the systems Oracle’s Siebel CRM, Oracle BPM, Oracle FMW & SOA.
• Analyze As-Is & To-Be business processes, business challenges and limitations and build the Functional Solution.
• Create Project Test Plan, oversee SIT & UAT.
• Plan Cut-Over and Go-Live strategy.

Confidential

Sr. Business Analyst

Responsibilities:

• Understand the overall architecture, technology landscape, customer requirements.
• Gather and Analyze requirements, report gaps.
• Key CRM entities worked on: Accounts, Contacts, Campaign, Leads, Opportunities, Products.
• Created Use Cases, High-level and detailed process flows and System flows.
• Provide functional design input to Design Team.
• Participate in JAD (Joint Application Development) sessions.
• Coordinate all functional/business meeting and interface with business units, staff and service providers (third party vendors).
• Develop, plan, analyze, evaluate and assign priorities to deliverables and requirements.
• Publish the work-plan and track the actuals against the estimated plan.
• Develop relationship with client personnel, internal project Stakeholders and other Business Units in organization.
• Report client engagement status and weekly/monthly metrics and dashboard to reflect the correct project status.
• Develop Test Plan. Review test scenarios and test cases.
• Involved in defect management, reporting and triage.
• Assist Business SMEs with Training documentation creation.
• Train the trainers.
• Support UAT.

Sr Business & Quality Analyst

Confidential, Lexington, KY

Environment: Oracle BI, Siebel 8.0 - Call Center, Service, Sales; Portal application - eService; Quality Center

Responsibilities:

• Understand existing Siebel 7.5.3 application functionality and standard Worldwide Business processes and document process overview based on As-Is business processes.
• Lead gap identification and analysis sessions for assigned functional areas.
• Responsible for documenting and solutioning gaps for all the three Latin America geographies (40 countries).
• Facilitate analysis and solution review sessions.
• Conduct End-to-End SIT for all LA geographies and support UAT test cycles.
• Contributed to planning, approach definition, readiness activities, and testing activities ( Review the Test Plans and Test Strategy)
• Responsible to report issues to IT and track them to closure.
• Assist SMEs in Brazil with Training documentation creation.
• Train the trainers & SMEs (12 users) for the Latin America deployment.
• Responsible for Quality management; Communication management; Risk management and Scope management.
• Plan & co-ordinate the QA effort & support roll-out of Siebel on IE7.
• Track progress with OCM activities & highlight progress/flag concerns.
• Provide & receive feedback to and from the Call Center SPOCs facilitating the Siebel-IE7 roll-out at the different call center locations.
• Lead status review meetings for the roll-out.
• Work with the teams to resolve the issues faced during roll-out to ensure project milestones are met.
• Report progress and issues to the Senior Project Management team.
• Provide & receive feedback to and from the Call Center SPOCs facilitating the Siebel-IE7 roll-out at the different call center locations.
• Analyze KPIs (for the areas: Call Center, Service, Contracts/Agreements, Business Development, Service Engineering) and define report requirements.
• Responsible for Requirement Engineering - Requirement Elicitation, Analysis, Requirement Specification, Validation and Management.
• Analyze and design report layouts and build report mock-ups.
• Support Technical Architects during the design phase - Analytics project.
• Submit/review Change Requests as needed.
• Prepare UAT documentation - Capturing Purpose, use, benefits, and mitigating actions of each report.
• Support Answers training to Business Users.
• Document detailed business requirements - interviewed users and stake holders and defined the functional and non-functional requirements.
• Compile change requests for the earlier phases.
• Convert business requirements to Functional and System requirements.
• Contribute to document Analysis & Design documents for new functional areas (SOW - Proposal Generator & TAS - Service Request).
• Provide functional inputs for the change request requirements design.
• Prepare wireframes/screen mock-ups, process flows and activity diagrams.

Confidential, Anchorage, AK

Business Analyst

Responsibilities:

• Conducted requirement gathering and verification sessions with client core team and stakeholders.
• GAP analysis between the As-Is and To-be process.
• Created Functional Requirement Specification Documents. Functional areas included- Order Management, Accounts, Contacts, Quotes, Product Availability, Customer Qualification..etc.
• Analyze user requirements, existing business processes, and problems to automate processing or to improve application.
• Created Use Cases, High-level and detailed process flows and System flows.
• Facilitate review sessions with Architects (Design Team), off-shore Development & QA teams for all the Functional Requirement Documents.
• Serve as Single Point of Contact for client regarding assigned functional areas (through implementation).
• Review Functional Design Specifications and provide feedback to Design Team.
• Participate in Functional Design Specification reviews with the client.

Confidential

Business Consultant

Responsibilities:

• Traveled to the Business Area - Birmingham, UK for a Process transition/migration to off-shore service center.
• Was involved in various change management activities for both tracks Process & Application (IT).
• Documented Process & Application Gaps (process flows, system flows), Identify Gap Solutions (Process), Process Change impact assessments, training material development, Final Business Procedures Manual.
• Participated in Business process re-engineering sessions.
• Involved in Training plan creation and training users.