SUMMARY:

Experienced Project, Program & Product Manager, Scrum Master, Agile Advocate with a passion for maintaining organization, process and quality

TECHNICAL SKILLS:

Computer Skills: Mac and MS proficient

Microsoft Office Suite: Word, Excel, Access, Publisher, PowerPoint, SharePoint 2007/10 Administrator, MS Project Professional 2003 - 2007, including Project Server and PWA; Visual Studio, Oracle9i Discoverer Front End version 4.0 and Toad, SQL query tool

Content Management Systems and Workflow including: Blue Martini, Vignette and proprietary CMT; various QA and ITSM tools including Test Director, Rational ClearQuest, Bugzilla, Jira Agile and Confluence, Wikis, Remedy, VersionOne, TFS for Scrum, DemandWare Business Manager Administrator. Build and Release Management with proprietary tools as well as Hudson, Jenkins, GitHub, Subversion.

PROFESSIONAL EXPERIENCE:

Confidential

Senior ScrumMaster/Program and Project Manager

Responsibilities:

• Hired to implement Agile using Scrum to the Application Development team and expand to the organization as a whole.
• Also first ScrumMaster to align Application Development team to use Agile Methodology for website development across platforms including desktop, mobile, and iPad.
• Work directly with many departments including Ecommerce, Content/CMS, Analytics, UI/UX, Marketing, Logistics, Finance, ERP/SAP/DW and AppDev teams to implement and lead website initiatives, both daily maintenance and enhancements work.
• Directly manage application projects working with both internal and external vendors and development teams and matrix - oversight of Business Analysts, Qualtity Analysts and Testers (onshore and offshore), Developers, Designers and Architects.
• Projects underway include Confidential on the Groceries by MasterCard Presented on the Samsung Refrigerator shopping application; HookLogic implementation for ad dollar revenue increase, Switchover of Tax Service provider from internal hard-code to Avalara third-party, Implement Extole for Social Login, Allow customers to ETip delivery personnel, and three phase project to update and modernize CMS Platform.

Senior Consultant, ScrumMaster, Product/Project Manager

Confidential

Responsibilities:

• Project Manager, ScrumMaster, BA and QA for Development team supporting the account for Confidential using Jira Agile and Confluence (formerly GreenHopper).
• Responsible for managing on-shore and offshore team of Developers, QA and DevOps to support and maintain Confidential .com and Confidential .co.uk utilizing 2 week sprints as well as SOW projects and enhancements.
• Primary contact and liaison with all third party vendors for Confidential .com US including ExactTarget, Tealium, Akamai, Endeca, Omniture, Chase PaymentTech, PayPal and Verizon (server hosting) and all others relevant to site operations.
• Work with social integrations vendors such as Pixlee and Gigya for additional features and initial implementation and ongoing support.
• Partner with Product Owner and Sponsor (Brand Merchandising/Marketing/Ecommerce teams) to strategize and implement ROI initiaitives for the site and platform including the addition of social media channels, site navigation/gridwalls and integrations as well as analytics tracking and optimization; as well as new PIM application (internally written code in Ruby).
• Responsible for reviewing and implementing DemandWare Platform updates and plug-in cartridges based upon analysis of best needs for the client, update client-facing Wiki with details and cross-calendar releases.
• Perform and assist Site Producer with DW Business Manager tasks such as running jobs, uploading Merch Planner using FTP and Amazon Web Services and testing/troubleshooting in Staging environment, Store Locator files, Recommendations imports and inventory files.
• Analyse and review metrics reports, track all new features and performance on the site to provide assessment of effectiveness and value.
• Responsible for all releases, including estimating, planning, business analysis, coordination with design agency and developers, test cases and planning, high-level QA pre and post release, build scheduling and all related communication internal and external (client-facing).
• Part of team to complete a pre-holiday performance assessment for Bed Bath and Beyond.
• Led initiative to redesign Product Detail Page for DavidYurman.com;
• Served as Agile coach for two months for our parent logistics company to shepard their Scrum initiative for development systems.

Confidential, New York, NY

Senior Project Manager/Agile Coach

Responsibilities:

• Introduced and launched first Agile team for software releases; first ScrumMaster for team to implement major site enhancement that saw immediate increase in ROI of 4% in first week. Project was unable to be completed for past few years until we approached it with Agile methodology.
• Responsible for Agile tool evaluation and assessment, team creation and all accompanying workflow and processes (VersionOne Administrator).
• Evangelize and advocate Agile methodologies, including facilitating and introducing training, webinars, meet-ups and any other opportunities for leading the team to embrace Agile and implement Scrum into daily practices.
• Responsible for managing all Scrum planning meetings, Sprint Demos to internal Ecommerce Management and Executive teams, mediator and facilitator for estimating sessions and roadmap planning with Product Owner to determine best value features.
• Worked with DevOps team to create a Kanban board and planning sessions where releases and/or resource allocations were overlapping or dependent.
• Work directly with UX/UI team to implement design and front-end changes as requested and determined by Business team; gather requirements and provide comps and mockups.
• Pull Omniture and Google Analytics reports to review sales and usage reports with Analytics Directors; provide guidance on site changes and analyse for effectiveness of site content, search engine optimization and promotions.
• Worked with Dev Team to implement enhancements to in-house OMS/CMS to support new features including Color Slicing by manipulating and updating Endeca pipeline, Akamai updates and CMS. Worked with Mainframe team to plan and prepare support for their updates as well as Dev changes needing MF support.
• Partnered with Product Owner to prioritize backlog and roadmap for 8 site initiatives, enhancements and ROI improvements.
• Implemented weekly meetings with the Ecommerce team to align on merchandising, campaigns, promos and other efforts in conjunction with our feature releases, CMS changes, and tracking.

Confidential, Boca Raton, FL

Senior IT Business Manager

Responsibilities:

• Relocated to the IT group to manage a staff of seven application developers and develop project management processes for internal projects for both the Operations and Applications teams.
• Responsible for implementing application development projects for company SharePoint Intranet, Extranet and Team sites (40+).
• Also responsible for managing the SAS70/SSAE-16 Audits within the entire company during the audit period
• Lead PM to implement Project Server 2007 for Product Development as well as migration to 2010 upgrade later that year; also responsible for migration of SalesForce CRM to in-house Talisma CRM.
• Managed major Data Center expansion on time, on budget within first 6 months of joining the group
• SharePoint Advocate and Evangelist - enlist business community to use SharePoint Intranet and work with them to build and create team sites
• Responsible for requirements gathering and coordination for all IT Applications projects, signoff from Stakeholders and review with Senior Management for prioritization and business case for implementation using traditional project management tools and document templates.
• Coordinate and plan hardware and software needs with departments; created automated request system to integrate with Procurement system and Finance budget allotments.
• Implemented Agile methodology for SharePoint development team using MS TFS and Kanban board. Responsible for writing of all user stories, test cases, testing, design and release management.
• Creates SLA and on-call support workflow using ticket system in Remedy.

Senior Project Manager

Confidential

Responsibilities:

• Oversaw the Development team for three main products, including 17 direct reports consisting of Business Analysts, Developers and Quality Assurance Analysts;
• Senior PM for lead PMO startup and implementation as well as partnering with EPM for Support Services and Professional Services teams.
• Trained and mentored junior project managers as well as PM’s in Bangalore and managed Project Coordinators and Process Analyst (3 resources).
• Primary lead PM for all Enhancement and Prod Support releases for over 300 releases (main point releases, HotFixes, Service Packs and maintenance releases for individual customers, included release planning and estimating, resource and capacity planning, risk management, change control and SDLC adherence.
• Responsible for working with Product Managers, Account Managers and Support organization to gather all customer enhancements, responsible for organizing, prioritizing, planning (estimates and resources) and schedule for a release. Also coordinated and planned individual customized enhancements for customers outside of the organizational/product enhancements Tasks included budget tracking actuals to estimates, weekly status reporting, working with Professional Services for hour tracking and change management.
• On-call support manager for all after-hours escalations and upgrades.

Project Manager

Confidential

Responsibilities:

• Production Support Manager for core VB6 product, CampusVue, along with API and Student Portal
• Client engagement manager premium clients including product support escalations, integrations and enhancements.
• Responsible PM for CMMI certification requirements and preparation; received CMMI Level II Certification for the department in April 2007.
• Supervises the day to day operations of the SDLC for assigned functional areas and projects as directed.
• Responsible for creating, reviewing, updating and evaluating project plans and objectives.
• Responsible for assigning work for product enhancements and defects across in-house 3 six-person teams consisting of developer, QA and business analysts.
• Also responsible for delegating and determining workload and assignments for 40 person development arm in India; work directly with the team and the offshore Project and Functional Managers.
• Responsible for advocating, evangelizing and monitoring adherence to SDLC and specifically, process documents and workflow for client requested audits including CMMI, SOX compliance and SAS 70.
• Communicate project status, milestones, risks, issues & proposed solutions to the Executive Team and SVP on a regular basis.

Confidential, Boca Raton, FL

Senior Project and Product Manager

Responsibilities:

• Technical PM for the Email Marketing team; responsible for the integration of the email engine to deliver bulk campaigns; work with other departments to review assign bugs/enhancement requests to development resources and determine delivery dates;
• Worked closely with Information Architect to develop wireframes and UI specifications;
• Design and create reporting tools and tracking metrics; Google Analytics and internally written.
• Worked with QA Lead and support analysts to develop test plans and use cases for all phases of the Email campaigns;
• Oversaw team of 3-5 developers onsite along with 2 QA resources and acted as Business Analyst.

Confidential, New York, NY

Technical Project Manager

Responsibilities:

• Project Manager for multiple projects including release of internal Global Content Management System to support new Program initiative launched on 3 countries sites;
• Primary contact -business owner, project manager, business analyst- supporting internal licensed Oracle food database for US, Canada, Sweden, United Kingdom, Germany and main liaison for all Weight Watchers International Product Development team members;
• Responsible for managing the Global Meeting Finder, including resource allocation, client management, release and maintenance management for all engineering updates;
• Extensive travel to London, UK office to train six-person Offshore QA team based in Jordan on Content Management Systems and Food database; also key Tech PM for continued training of Customer Service and new hire QA staff;
• Project Manager responsible for the SDLC of internal Global Activity Database for a future international product including requirements gathering, project and resource planning and executive presentations for functional and design planning sessions;
• Responsible for the implementation, planning, code review and site releases for all internal tools and Food Databases (3 annual releases for 5 countries) with Release Management team;
• Secondary project manager for support of Global Content Management System and in-house builds and releases for CMS including enhancement gathering and bug investigation, gathering and testing.

Product Development Manager

Confidential

Responsibilities:

• Hands-on management of food-related databases: overseeing quarterly and annual downloads of data; performing QA on a daily basis and managing inquiries from Customer Services department
• Managing evolution of the food, recipe and meal databases, including planning for long-term content management needs as relates to product development initiatives
• Ongoing evaluation of products usability and content quality, and user feedback, to help identify and prioritize ongoing product maintenance needs
• Working with the Product Development team to help define and anticipate product enhancements
• Working with the Technical team to define business requirements for these enhancements and overseeing these projects to completion

Technical Liaison

Confidential

Responsibilities:

• Investigated customer technical complaints and worked with technical team to establish a body of appropriate technical support responses
• Created and initiated QA process to release and prioritize bug fixes
• Liaised with technical team including project managers, engineers and programmers to investigate and correct site bugs and technical problems experienced by users
• Represented Customer Service team and user needs in company meetings
• Created and maintained documentation for technical issues in addition to creating user wish list to be implemented in future site enhancements and versions
• Determined best means of communicating and updating documentation internally
• Developed training for new and existing site functionality
• Developed ways to leverage community section of site and other site tools for technical support and customer service needs