Senior Program Manager / Head of IT PMO Resume

PROFILE:

A Senior IT Leader with 16 years of progressive experience, with proven track record of leading complex large scale strategic IT projects and programs in Canada and across the Middle East and North Africa Region. Innovative and ambitious, readily accepts challenges in leading complex large scale strategic IT projects. Combines vision with an analytical fortitude, renowned for patiently and methodically working to eliminate hindrances and advance technology utilization. Instigator of action thrives in a stressful and demanding environment, rallies and excites the team seeking input from specialists, creating a basis for collaborative decision making. Enthusiastic and engaging communicator and avid listener, simplifies technical jargon adapting message to the target audience.

CORE BUSINESS COMPETENCIES INCLUDE:

Senior ManagementBudget | P&L Project Management

Enterprise ArchitectureIT Security & Governance IT Outsourcing

Program Management Lean Six Sigma Risk Management

Process ImprovementChange Management Business Analysis

Vendor ManagementResource Management RFP | RFQ | RFI

ITILInternational Business Protocol Strategic Planning

PROFESSIONAL EXPERIENCE:

Senior Program Manager / Head of IT PMO

Confidential

Responsibilities:

Responsible for implementing and managing the IT PMO with annual Confidential budget of $38m centered on delivering strategic IT solutions.
As the Senior Program Manager, led all phases and components of the PMLC of large complex projects and programs with budgets ranging from $15m - $25m and up to 25 reports.
As the IT PMO Leader, prioritized and assigned projects to the team and formulated strategies to ensure the successful implementation of designed business solutions through efficient utilization of resources and consistent interpretation and application of the project management methodology.
Reviewed all projects/program status, assessed risk to timeline, budget, and delivery quality as well as negotiated change requests as necessary to achieve objectives and timelines.
Prepared and analyzed enterprise project status reports to the senior management as well as advised senior leadership about the project/program portfolio status and resource planning.
Coached and mentored IT PMO team members in reference to organization-wide development and integration of consistent project management knowledge, standards, practices, skills, tools and methodologies and to achieve individual expectations and deliverables.
Provided leadership to continuously improve the IT operation and PMO function by fostering process improvements to achieve higher CMM standard through adoption of ITIL processes.

Senior Project Manager

Confidential

Responsibilities:

Using Six Sigma’s DMAIC/DMADV and PMI methodology, responsible for multiple projects delivery throughout their development lifecycle from Concept to Production.
Developed and executed Project Plans as new projects were identified, including establishment of proper PID, BRD, WBS, Schedule, Risk Management plan, and Communication plan and managed delivery expectations from both the business and technical perspectives. Chaired regular meetings to ensure that projects were on schedule, initial and ongoing project risks were identified and mitigated, and alternate solutions were considered and/or addressed or escalated as appropriate.
As well as presented project status reported to stakeholders and management on a weekly basis.
Using DMAIC methodology and using data from OrderMAX, ODS,Tapestry, BCRIS, PSQT,IPAIRS and Remedy ARS, initiated FCR projects as a part of the process improvement projects for the Confidential Consumer Contact Centers that resulted in $32m in overall savings.

Sr. Technical Support Specialist/ Software Tester

Confidential

Responsibilities:

Using OrderMAX, ODS, Tapestry, BCRIS, PSQT and IPAIRS, ensured the installation and troubleshooting of Confidential ’s xDSL service, including hardware, software and TCP/IP for PPPOE. As a member of the software testing team, worked within the defined software development process testing Software and reviewing design and requirements specifications to determine testing requirements. Identified, investigated and isolated software problems.

Data Analyst

Confidential

Responsibilities:

As a data analyst worked on the implementation and migration of legacy document management system into Oracle and Netware 4.x environment.

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