PROFESSIONAL SUMMARY

Bilingual Program/Project Manager and IT Management Consultant: expert at managing team delivery of high-quality, value-added, business solutions and IT capabilities to domestic and multinational businesses on complex, multi-million dollar projects. I am an energetic, dependable, team player who satisfies stakeholders' requirements while coaching and collaborating with all project performing team members. I am fluent in Spanish and have basic knowledge of Portuguese.

POSITION OBJECTIVE

• Currently in search of a management position, or consulting engagement, accountable for delivering IT capabilities to achieve business goals and objectives, for managing enterprise project portfolio and for accomplishing high-performance results in these key areas:
• Deploying innovative and competitive business initiatives in business markets
• Increasing return on project investments
• Deploying business process reengineering breakthroughs
• Improving enterprise's compliance with pertinent regulations, security and architecture standards, and with risk management and IT governance practices

PROVEN SKILLS AND COMPETENCIES

• IT Program/Project Manager: increasing return on enterprise project portfolio investments improving IT governance practices for employers and consulting clients.
• Account and Engagement Manager: generating and converting product-market leads for project portfolio management tools preparing winning proposals for professional services setting and negotiating client expectations executing client engagements at a profit.
• IT Strategy Consultant: analyzing and defining business opportunities establishing employer and/or client enterprise strategy designing and directing engagements for improving business processes.
• Solutions Delivery Consultant: defining business case analyzing client's requirements and existing business processes recommending solutions for improving business results tracking contractual tasks of product/service providers designing and delivering required user training.

WORK HISTORY and KEY ACCOMPLISHMENTS

Confidential

Program Administration Manager

• Corrected, and achieved full compliance on, 14 OCC-MRAs Office of the Comptroller of the Currency-Matters Requiring Attention over a period of 15 weeks. Corrected MRAs include redesign of TODO1's Business Continuity Plans BCPs , Data Center's Disaster Recovery DRP Plan, and data center back-up site. TODO1 received industry-standards certification from KPMG Advisory Services on redesigned BCPs and DRP. Achieved a reduction of disaster recovery period downtime from 48 hours to less than two hours.
• Directed relocation's planning, and collaborated in executing, TODO1's collocated data center. This data center hosted TODO1's client web sites for online banking and communications links with each client bank's applications/data bases that fulfill online banking requests for customers. Performing team achieved relocation of data center to new hosting collocation facility, Terremark, with no impact to TODO1's online banking web sites and operations of any of its three client banks. Over 100 servers were physically relocated over a period of three weeks.
• Directed search, qualification, and cross-functional team assessment of E-PPM Enterprise Project Portfolio Management tool set for increasing TODO1's E-PPM capabilities, namely: complete visibility of enterprise project portfolio, productivity of performing team resources, and project's ROI. Prepared RFP for qualified vendors to present how their E-PPM product capabilities would satisfy TODO1's project portfolio and resource management requirements.

Confidential

Senior Project Manager

• Managed development and deployment of new IT capabilities based on networked servers supporting a telemarketing sales initiative in Brazilian market. Deployed solution enabled a 600 increase in telemarketing product sales, provided instant assessment of new account applicants, and reduced new account applications' capture-cycle from two calendar days to less than two minutes. IT project budget was 2MM, and project duration was 18 months.
• Managed project team that developed quarterly statistical reports covering a 10-year period as per specification issued by Brazilian Central Bank. AMEX achieved enterprise compliance with Central Bank's due date and all statistical reporting specifications by using an agile development approach and time-compressed project schedule. Defined pertinent statistical algorithm and provided its implementation guidance to development team.
• For all projects at AMEX, I had accountability for ensuring compliance with all IT policies on security and architecture standards adopted by AMEX. This included scheduled and funded project activities to conduct self-assessments, physical-site audits, gap analysis, and follow-up reports to management on remediation activities for non-compliant findings in business practices related to PCI-DSS:

Confidential

Independent Consultant

• Prepared Auxis-specific ITIL processes to capture required knowledge and guidelines to deploy for clients ITIL delivery services ensuring success for new ITIL consulting practice.
• Auxis-brand ITIL guidelines minimize preparation and planning activities for Auxis consultants, and increase Auxis' effectiveness and profitability for its ITIL client engagements.
• Corrected deficiencies in oil/gas exploration client's IT governance practices and recommended changes to client's IT operational processes for a successful SOX audit.

Confidential

Project manager Marketing PMO

Developed all PM processes for Project Office using PMI's PMBOK reference framework to increase productivity and reduce project life-cycle time. Developed and delivered training in all PM processes for IT staff and non-IT functional managers.

Confidential

Sr. Project Manager - Innovation Factory

Managed projects to conduct market tests of payment card product innovations and determine their potential for increasing profitability and competitive market share.

Confidential

Account Executive and Engagement Consultant

Sold Primavera Systems' ERP for enterprise project portfolio management: P3e product suite software integrated client's project methods and practices with P3e trained client's project managers in the effective use of P3e tool set. Focused on client productivity when designing P3e configurations and integrating project and product management practices into P3e. I am currently trained in P6, rel. 6.2.

Confidential

Sr. Consultant

Developed and deployed Project Office's vision for Management and IT consulting firm to achieve higher team productivity and higher profits on its project engagements. Designed all business processes required to effectively and profitably deliver project solutions to clients.