Staff Agent Resume Long Beach, CA - Hire IT People

SUMMARY:

Accomplished Project Manager with extensive experience managing and administering projects to support revenue growth and profitability in corporate and small business environments.
Proven ability to collaborate and work successfully with senior management to ensure projects are completed within budget, on schedule, and in compliance with project specifications.
Achieved project success, by using strong analytical and time management skills, and a strong dedication to document control processes and procedures.
Excellent in verbal and written communication which promotes project involvement and overall project continuity.
Managed major revenue - producing Boeing project management software rollout and product management throughout the project’s lifecycle that generated over $3M in annual sales.
Created and managed processes and procedures for a national home mortgage company that generated over a $2M in additional revenue by implementing the top-down approach and efficiently aligning resources in the initial planning.
Co-managed (with V.P. of Operations), the re-branding of the company’s entire marketing campaign that generated over $500K in new business.
Successfully managed relocation project using checklists, vendor management, and detailed budget estimates.
Contributed to over $4M in revenue for two companies over 2 years.

KEY COMPETENCIES INCLUDE:

PROFESSIONAL EXPERIENCE:

Staff Agent

Confidential, Long Beach, CA

Responsibilities:

Conducted community outreach designed to grow the company’s book of business.
Managed customer acquisition from initiation throughout policy issuance and follow-up.
Identified potential issues, risks, and incorporated strategies to assist in mitigating identified issues.

Financial Foundations Expert

Confidential, Phoenix, AZ

Responsibilities:

Evaluated and educated Confidential members about asset protection along with viable products and services available to attain financial security.
Identified and implemented critical success factors that propagated additional sales and services.

Assistant Project Manager / Office Manager

Confidential, Scottsdale, AZ

Responsibilities:

Managed and created goals, scopes, deadlines, aligned resources, managed issues, and risks.
Identified opportunities, researched new product possibilities, collaborated with the engineering team to assist with the development of campaigns that generated $3.6M in annual sales.
Co-managed brand management, corporate positioning, product launches, advertising, marketing collateral, and tradeshow marketing.
Provided project status reporting, client communication and coordination with project team and clients.
Worked with CEO to create an annual multi-million dollar contract proposal and subsequent approval for submission to a major aviation contractor for the Department of Defense.
Mentored staff in methodology and consulting excellence and encouraged best practice in project management and project planning.

Client Relations Supervisor

Confidential, Memphis, TN

Responsibilities:

Developed and monitored time sensitive projects like loan modifications.
Coached and developed team leaders, support coordinators, and customer services specialists.
Maintain proper documentation (general project plans, action items, timelines, and call logs) for all modification projects.
Lead, motivate and manage a team in all aspects of planning and resource evaluation.
Monitor compliance of state and federal banking regulations and train staff on new regulations.
Conducted department meetings on quality assurance and company procedures.
Coordinate work for and providing direction to staff to complete deliverables.
Created Ad-hoc reports for monitoring the department’s productivity.
Resolved escalated home equity/mortgage issues that originated from specialists, departmental managers and other internal divisions.