PROFESSIONAL SUMMARY

KEY STRENGTHS

INDUSTRY EXPERIENCE

• Fortune 100 Marketing, Insurance Healthcare HMO/Medicare Pharmaceutical Big 4 Finance Information Technology Higher Education Public Education Financial Aid Telecom Energy Audit, Compliance Investigation Call Center
• PROFICIENCIES
• MS Project Server 2010, Sharepoint 2010, MS Project 2010, MS Excel/Word/PowerPoint/Visio, Daptiv, Visual Studio Team Foundation Server, Visual Source Safe Basecamp, Documentum Odyssey ProSAM SAFE Primavera Bugzilla NetSuite SnagIt Studio
• ASP.NET, VB.NET, JAVA, J2EE, HTML, XML/XSL, CSS, ASP, Javascript, VB, VBA, VBScript, .NET, LotusScript, Lotus Notes/Domino, Perl, C, C , Visual C , PowerBuilder, UML, ROI, ROE, NCOR, IBM Websphere, BEA Weblogic, Oracle, Web Services, Active Directory, SQL, IIS, Adobe Photoshop, Adobe Acrobat, Macromedia Dreamweaver, Borland Jbuilder, COBOL, COBOL II, Assembler, CICS, DB2, JCL

CORE COMPETENCIES

Project Management and PMO

• Strong, practical knowledge of project management best practices and methodologies.
• Expert experience in managing all phases of project management utilizing PMI methodology.
• Oversight of the entire portfolio, ensuring programs, projects and resources are efficiently managed.
• Successful track record implementing and managing scalable PMOs using a measured, phased approach: Create repository, use inexpensive technology, become self-servicing, encourage accountability, pilot with department, enterprise-wide roll out.
• Design and create key business and PMO templates and artifacts: RFP, Project Kick-off/Initiation Presentations, Schedule / Cost Performance Analysis, Progress/Status Presentations, Tollgate Audits and Checkpoints, Meeting Agendas/Minutes, Communication Plan, Project Charter, Scope Document, SOW, Project Plan/Timeline, Risk Assessment/Mitigation , Business Requirements Document, Process/Work Flow, QA Plan, Product Release Document, Lessons Learned and Maintenance/Sustainability Plan.
• Expertly and knowledgeably facilitate the following meetings and presentations: Project Team Status, Executive Committee, Steering Committee, and Senior Staff meetings JAD sessions Project Planning, IT Road Mapping Change Control Reviews and Approvals, IT Software Presentations, IT Code Reviews and QA Planning and Testing Sessions.

Leadership and Resource Management

• Confidently and professionally communicate with and report to C Level, Executive, and Senior Management.
• Proven ability to influence, manage and delegate to executive level, multi-discipline, cross functional, IT, business, virtual and vendor resources.
• Strategize, plan and implement process improvement initiatives in alignment with business objectives.
• Manage, coach and mentor all levels of staff in the area of project management methodologies.
• Analytical and influential with the ability to resolve resource, team, project and process conflict by actively performing root cause analysis and decisively diagnosing and implementing resolutions.

IT and Management

• Experience managing complex enterprise-wide, cross-functional projects.
• 18 years experience in the IT environment, in the following roles: Manager, Project/Program Manager, Team Lead, Solutions Architect, and Developer.

Communication

• Outstanding verbal, written, and presentation skills, especially with regard to presentations to non-technical, technical, senior and executive management audiences.
• Excellent planning, organizational and multi-tasking skills.

CAREER HISTORY

• In anticipation of the expected health insurance enrollment increases and regulatory changes due to the enactment of the Patient Protection and Affordable Care Act, online health-insurance marketplaces are emerging as the new standard model for the insurance industry. The following describes an initiative to develop an online self-service marketplace, exchange and enrollment web portal for payers, carriers, brokers, the public, groups, and individuals to sell/purchase plans.
• End to end Ecommerce Project Management of a public retail-insurance web portal and exchange for use by the public, brokers, insurance providers, payers and TPAs. Provides the ability to view, compare, select, purchase and enroll in insurance plans from multiple insurance providers via side-by-side comparison / shopping cart.
• Oversee the development of the following process/workflow models and associated pages: Online Broker Credentialing/Configuration and Personalized Branding, Broker Exchange Sales, Main Exchange Sales, Enrollment Individual/Group , Billing online payments, backend 834/EDI transactions , Broker/Main Exchange/Global Admin.
• Manage and facilitate the conception of a new e-commerce platform and architecture, using MS best practices Presentation Layer/Services Layer/Business Layer/Data Layer and industry development standards .Net, ASP.NET, AD, TFS, SQL Server, SQL Server Reporting Services .
• Manage the goals of the project: communicate the company philosophy and strategy, simplify the insurance shopping, comparing, selecting and purchasing experience, easy navigation between web pages, visually appealing, and follows industry best practices.
• Manage the project lifecycle from the Statement of Work through Implementation.
• Facilitate interviews and meetings with internal and external partners to gather business requirements, discuss current and future state processes, and other surrounding context.
• Work with IT Director and COO to prioritize customer needs based on potential to deliver value, budget, and the requirements necessary to meet competitive demands.
• Manage and assist with the compilation, analysis, and draft of detailed software requirements in the form of Business Requirements, Functional Requirements, Technical/Architectural Design, DB Design, use cases, process diagrams, flowcharts, and workflows to be used by UX, UI, development, database, architecture, testing and project management teams.
• Develop, manage and maintain key project documents: Project Charter, Project Management Plan Resource, Risk, Communication, Quality , Project Schedule, Status/Progress Reports, and Meeting Minutes.
• Manage all aspects of the project, including resource planning, work breakdown structures, risk/issue/change management, financial management, implementation planning and resource on-boarding.
• Monitor, control and report timely project progress regarding milestones, obstacles and delivery to key project partners.

• Develop the implementation plan and manage the design, implementation and testing of MS Project Server 2010, MS Project 2010 and Sharepoint 2010.
• Manage the extensive training of PMs on MS Project Server 2010, MS Project Professional 2010 and formal project management according to PMI Methodology.
• Manage the training of all departmental employees on MS Project Server 2010 Timesheet functionality.
• Responsible for building and maturing the current PMO based on CMMI.
• Accountable for setting process, management and status tracking of the PMO portfolio.
• Responsible for setting, communicating, and managing the project management processes that support the PMO portfolio, including: resource, budget and schedule management, in alignment with Corporate PMO policy and procedures.
• Responsible for departmental Project Costing 100M Portfolio Budget.
• Responsible for mentoring, coaching and developing junior to mid-level Project Managers.
• Develop and present dashboards for Senior level Executives.
• Set the operational schedule to support the reporting needs of the PMO.
• Develop and present executive briefing communications and material.
• Responsible for the quality control, editing and approval of all departmental presentations and PMO project documentation to ensure that all departmental communications employ value-added, benefit-driven, and professional business language.
• Oversee Issues and Risk Management.

• Responsible for the senior-level project management of business and technical programs and projects from initiation through implementation, including: planning, analysis, design, development, testing and implementation.
• Project management of telephony and Avaya based, virtual call center systems.
• Manage redesign of an n-tier data warehouse ensuring a 3-tier solution Raw/Stage/Integration and ETL processing was in place.
• Plan, execute and manage multiple programs and projects within the defined scope, quality, budget and schedule.
• Reporting directly to the CIO, General Counsel and VP's, translate strategic vision into several strategic projects, including: PMO methodology design and implementation Process improvement utilizing methodologies such as CMMI Patenting of industry leader technology Development of the corporate strategic plan for project approval and prioritization Implement Agile Scrum methodologies, tools and daily scrums Develop product, program and project road maps.
• Provide regular and weekly status updates to Senior and Executive management and Steering Committees.
• Identify and escalate project risks, issues and mitigation plans to Executive and Steering Committees and resolve with influence.
• Develop strong partnerships with business leadership to ensure that new business opportunities support and improve the corporate vision and strategic goals.
• Analyze complex cross-functional business processes, develop appropriate business requirements and translate into program and project schedules.
• Identify and secure resources and coordinate the efforts of business and IT management and third-party vendors in order to deliver projects according to plan.
• Oversee quality control throughout the project life cycle. Establish project business cases, governance and charter.
• Understand and comply with established corporate and IT standards and methodologies.
• Required skills and knowledge in systems analysis and design, creating technical design documents, and creating integrated design documentation.

• Reporting directly to the District Director of IT, managed the design and development of an online Product Ordering, Receiving and Inventory Management system.
• Managed and worked closely with a 50 cross-matrixed team, which included business unit representatives, the functional End-user community, Executive Management, IT Management, developers, systems analysts, dbas, and contractors, to gather and document requirements.
• This project required experience in data warehousing, system development, web development, database management, systems architecture/interoperability, system integration and interface development. Technology included: VB.Net, ASP.Net, nTier architecture, GUI Prototyping and Design, SOA, SQL Server db, SQL Report Services, Microsoft Visual Studio Team Foundation Server, EntireX, Sharepoint and Active Directory.
• Acting as a Business Analyst, strategically developed Requirements Committees for each functional module to ensure full requirements were gathered and the user community had a sense of ownership. This strategic communication effort was instrumental in ensuring the user community had a personal stake in the development, testing, implementation and success of the new system.
• Developed necessary documentation such as Strategic Planning, Scope documents, Business and Technical Requirements documents, Project Plans, Communication Plans and Technical Architecture.
• Provided oversight and milestone reporting on projects to Executive Management and ensured timelines were met.
• Provided recommendations on problem resolution and provided risk assessment, mitigation and resolution. Escalated risks and issues to the Executive Committee when the triple constraint was at risk.
• This project required experience in data warehousing, system development, web development, database management, systems architecture/interoperability, system integration and interface development.
• This project converted time-intensive, tedious manual processes into activities that immediately displayed critical data.
• Translated requirements into specifications related to process models and workflow.
• Managed development staff and project deliverables.
• Ensured design to build met user requirements by routinely meeting with the end-user community and providing presentations at key points of the projects: Requirements approval, Prototype approval, Development Approval, UAT and Training planning.
• Developed quality control and test plan scenarios and provided oversight on all Unit, UAT and Parallel testing.
• Required excellent communication and organizational skills.

• With 8 campuses, largest community college nationwide. 150,000 students
• Reporting directly to the CIO, strategized and managed the implementation of a complex, multi-year, enterprise-wide Financial Aid system, which manages 120 million financial aid annually.
• The Windows-based Financial Aid system replaced a legacy mainframe system and was integrated with the Student Web Portal, remaining legacy systems and Active Directory. Data conversion and interface development were key components.
• This multi-million dollar, mission critical initiative required a Program Manager with a collaborative style and a high level of maturity and political savvy to manage the competing visions and expectations of C Level, Executive and Senior Management stakeholders.
• Required close, continued collaboration with the following business departments and senior/executive stakeholders to define and agree on business requirements and communicate program progress: Business Affairs, Financial Aid, IT, Student Services, CIO, CFO, College President, Campus Presidents, IT Application Development VP, IT Operations VP, CISO, Enterprise Architect, Deans, and Financial Aid Directors.
• Negotiated, assembled and managed a large project team of 50 virtual and onsite resources. Team included project managers, business analysts, IT, functional, administrative, management, and vendor resources.
• Utilized expert business process knowledge to strategize, manage and control evolving business requirements.
• Managed simultaneous programs and projects by creating and managing the project plans, issues logs and risk registers, status reports, cost, quality and schedule.
• Strategized and designed the program approach, Project Management Methodology and Project Charter. Additionally designed and created the following project artifacts: Project Scope, Business Requirements, Cost Benefit Analysis, Resource Plan, Communication Plan and Maintenance Plan.
• Presented Scope, Cost, Timeline and Progress reports to the Executive Committee and Steering Committee.
• Negotiated, assembled and managed a large project team of 50 virtual and onsite resources. Team included project managers, business analysts, IT, functional, administrative, management, and vendor resources.
• Responsible for ensuring the vendor delivered in line with the agreed upon baseline requirements.
• Successfully planned and implemented the Change Management model, ensuring all change requests were aligned with the agreed to baseline requirements, clients' business goals and timeline expectations.
• Assisted in rolling out and encouraging support of the PMO.
• Championed change and managed conflict with firmness and sensitivity. Responsible for process improvement efforts. Managed, coached and mentored junior project managers.

• 20,000 employees, billion dollar financial institution
• Strategized and implemented departmental PMO structure, methodology and rollout plan.
• Co-managed a multi-million dollar, multi-year program to implement American Express pre-paid products/services. Team of 70 , with 17 project teams. Used leadership, communication and conflict management skills for this project.
• Championed change and managed conflict with firmness and sensitivity.
• Directly responsible for departmental process improvement efforts. Coached and mentored project managers.
• Managed simultaneous, complex programs and projects including 20 onsite, virtual and cross-functional resources.
• Project managed the SDLC of eCommerce sites for clients: American Express, MasterCard, USA Bank, Simon Malls.
• Managed projects using: project plans, issues logs, risk registers, cost benefit analysis, status reports and meeting minutes.
• Consistently communicated status reports, issues updates and risk assessments/mitigation plans to Management.
• Coordinated resource activities and assigned responsibilities based on dependencies, urgency and workloads.
• Displayed excellent analysis, research, planning, organizational, presentation, verbal and written communication skills.

• 2,000 employees, Medicare Insurance Provider
• Managed the multi-million dollar project portfolio for the Florida region Medicare provider expansion.
• The corporate offices were located in Texas and I was based in Florida. I was successful in managing all business relationships, Project Management and PMO Development duties while working remotely.
• Directly accountable for building bridges and developing executive and stakeholder relationships. Communicated progress to stakeholders representing all cross-functional departments.
• Worked closely with Regional VPs in support of all Regional expansion, Marketing and Sales activities.
• Developed PMO structure, methodology and rollout. Introduced CMMI methodology as a means of strategically evolving the PMO. Facilitated PMO strategy sessions and encouraged PMO support.
• Managed project efforts of major stakeholders including Marketing, Sales, Financial Operations, Executive and Senior Management, and virtual staff.
• Managed complex programs and projects, and assembled and managed a virtual team of 50 cross-functional resources.
• Directly responsible for managing multiple projects by creating and monitoring multiple project plans, issues logs, risk registers, budgets, meeting minutes and status reports. Defined scope, assigned responsibilities and monitored project progress.
• Consistently communicated status reports, project portfolio updates and risk assessments/mitigation plans to Senior / Executive and Functional Management.
• Diplomatically and decisively managed the often-opposing expectations of senior, executive and regional management.
• Coached and mentored project managers, senior management and virtual teams.

• 500 employees software product development firm providing transaction processing for the insurance industry
• Heavily involved in PMO development. Rolled out PMO methodology and framework using a phased approach.
• Responsible for managing the full SDLC of mid-to-large projects, following standard PMI principles.
• Responsible for project team coordination, external client management, and status updates to executive stakeholders.
• Provided standard project documentation: Project Charters / Scopes, Project Plans, Risk Mitigation and Resource Plans, Schedule/Cost Performance and Progress reports.
• Responsible for process improvement efforts, including: Change Management, Risk Management, Quality Control, and SDLC standards PMI standards with immediate success in initiating, planning, executing and controlling projects Requirements Gathering Methodology to manage project requirements.