PROFESSIONAL SUMMARY

Multidimensional executive-level Program Management, Strategic Planning, and Information Technology IT management professional with 18 years of demonstrated experience with multiple high-growth organizations. Experience leading teams of more than 12 personnel and managing resources valued in excess of 10M. Noted provider of expert collaboration and executive-level advisory services to senior managers through comprehensive understanding of program management, team-building, operations, process improvement, and administration. Proven record in developing meaningful solutions that improve efficiency of business operations. Possesses undergraduate education in Business Administration and post-graduate education in Project Management. Strategic problem-solver who conceives innovative solutions and keeps teams focused and productive during unpredictable growth cycles. Specific expertise managing both professional and clerical-level staffs. Currently manage the Disaster Management Branch, Public Affairs Division, US Department of Homeland Security/Federal Emergency Management Agency.

• Executive and Strategic Leadership: Adept at strategic partnering, planning, and decision-making. Experience providing expert leadership through intense corporation restructuring, including the division of Hewlett-Packard into two separate legal companies and during a complete design and implementation of a major Enterprise Resource Planning system, designed to handle 1.2 million transactions monthly with over 8,000 users. Develop and implement strategic planning and leadership, project management, and operations and risk management. Interact with team members in all phases of business development and contract management. Interpret and apply a broad range of program and policy objectives. Conduct strategic-level business planning and forecasting while building sustainable profitable growth at the corporate level.
• Financial Administration and Human Capital Management: Ensure operational, administrative, marketing, Human Resources HR , and IT initiatives and programs are efficient and cost-effective. Foster meaningful information exchange and team cohesion. Set performance standards and implement performance evaluations and ranking, salary administration, development, and education for globally distributed teams in a multicultural setting. Deep-rooted dedication to mentorship, consistently coaching subordinates and providing expert instruction. Manage and mentor employees from Japan, Southeast Asia, the U.S., India, and Europe. Boast a highly cultivated mastery of diverse group alignment and building peak-performing teams.
• Communication/Networking: Maintain and foster professional relationships with executives and senior management, federal government officials, and various governing boards and committees. Successfully arranged credit and payment terms with executive-level management of Fortune 500 companies, the federal government, and small businesses. In current position, maintain strong working relationships with both internal Agilent Technologies and third-party auditors, controllers, financial officers, and executives spanning Europe, North and South America, and Asia-Pacific. Establish efficient communication within the workforce. Viable member of senior executive teams. An engaging speaker and facilitator known for building healthy, effective partnerships regardless of geographical dispersion.

SELECT PROFESSIONAL EXPERIENCE/CAREER HIGHLIGHTS

Confidential

As an eGov initiative, the Disaster Management Branch supports FEMA's Public Web Strategic Plan, the White House Digital Government Strategy, the US CIO Federal Cloud Computing Strategy, and the President's Open Government Initiative by focusing on greater cost effectiveness, improving ease of access to key disaster preparedness assistance information for the American Public, and instituting an agency-wide web-centric culture for information sharing, communication collaboration.

• OPERATIONAL LEADERSHIP: I am currently serving as the leader of one of Department of Homeland Security's most innovative teams, focusing on emerging communication and new media technologies to improve our citizen-customer's access to information before, during and after disasters
• I led the creation of the first federal government SMS texting platform, winning the 2011 Summit Emerging Media Award for Innovation. The platform permits citizen-customers to receive regular preparedness messages and permits search-by-location for shelters and disaster recovery centers. As a leader in social media technologies, Blackberry presented us with their Wireless Achievement Award for the FEMA smart phone app which is also available on iOS and Android devices. Our newest award winning app feature is the Disaster Reporter, which encourages citizens to upload disaster photos and view them on a crowd-sourcing map. This feature was used widely during the 2013 Boulder Colorado floods and provided an invaluable resource to first responders. The FEMA app features individual preparedness plans and contact reminders, available even if cellular service is not available, links to assistance web sites, and comprehensive data for actions before, during, and after various disasters.
• I also led the creation of DIAMOND Digital Imagery and Media On Demand system which provides storage, management, and organization of digital media files. This cloud-based system will be used interactively by all DHS components for their documents, audio files, videos, and photographs.
• I led my team in a total re-creating of the FEMA.gov and Ready.gov web presence, using Drupal open source technology. I partnered closely with the DHS Enterprise System Development Office team to move our content management system to the DHS CGI cloud hosting environment. Further, development of these systems was done in a way that all DHS components can leverage the Drupal modules and cloud environment. All DHS components are following suit, and my team is providing training and expertise as they move through the development process. Further, I take a leadership role in the Public Affairs Division's communications and marketing activities and am currently leading projects to expand FEMA's ability to monitor social media Twitter, Facebook, etc . All of the tools that my program develops at FEMA are subsequently adopted by DHS and other DHS components. My program is rated Exceptional by DHS leadership. EXECUTIVE LEADERSHIP: Created an award winning team with personnel with no previous Government experience. Continually take appropriate action to assist and maintain a positive workplace for all employees by treating all with dignity and respect, acting promptly on any issues. Provide advice and assistance in directing, coordinating, controlling, and ensuring the adequacy of plans, programs, and fiscal policies. Successful management of 12.5M annual budget.

Confidential

Manage the planning, and deployment of transportation security equipment as required by the U.S. Transportation Security Administration. Responsible for 137 airports the western United States, Hawaii, Alaska and Pacific Islands. Support Western Regional Deployment Manager. Form collaborative partnerships with government officials, contractors and vendors to effectively deploy new security technologies throughout the US transportation infrastructure while minimizing disruptions to airport operations during deployment. Continually improve processes to increase responsiveness and decrease deployment cycle time

Confidential

• As the world's premier measurement company, Agilent works in close collaboration with engineers, scientists, and researchers around the globe to meet the communications, electronics, life sciences, and chemical analysis challenges of today and tomorrow. The company operates two primary businesses electronic and bio-analytical measurement supported by Agilent Laboratories, its central research group.
• Served as the principal administrative and operations official for SOX and User Access Control and IT Projects, interfacing with corporate executives and the Chief Executive Officer CEO on organizational initiatives. Manage and prioritize the daily activities of nine personnel.
• Executive Leadership: Determined the goals and objectives of multiple programs, ensuring their implementation by the section and operating units. Developed measures that evaluated performance. Make recommendations for program improvement. Manage a multitude of interdependent and overlapping program resources. Participate in administration policy and program information. Serve as project team member of Third Party Risk Project, developing and implementing policies governing risk, compliance of third-party outsourced/off-shoring partners. Ensure segregation of duties via user access control to all production systems. Manage close alignment with all business sectors, manufacturing entities, IT, and financial organizations. Direct resources worth in excess of 2M.
• Operations Leadership: Ensure compliance with SOX. Manage critical projects and programs that have agency-wide impact. Identify and resolve unique issues where no policy existed and take innovative actions to address new needs by creating Agilent's credit card systems and subsequent policies. Ensure Agilent's Oracle and Seibel systems are compliant with SOX application control requirements. Direct biannual testing of Oracle and Seibel controls and direct the development of user access audits. Manage risk, governance, and compliance of Oracle and Seibel systems and applications with strong focus on procurement, order management, factory logistics, item master, customer service, and contracts. Ensure compliance standards were effectively communicated throughout the global corporation.
• Human Capital Management: Ensure IT initiatives and programs are efficient and cost-effective. Form a team to ensure compliance with the Public Company Accounting Reform and Investor Protection Act of 2002 SOX . Direct the development and administration of schedules and performance standards. Develop and implement performance and ranking evaluations, salary administration, and development and education of staff working in distributed locations around the globe.
• Communication/Networking: Continually take appropriate action to assist and maintain a positive workplace for all employees by treating all with dignity and respect, acting promptly on any issues. Provide advice and assistance in directing, coordinating, controlling, and ensuring the adequacy of plans, programs, and fiscal policies. Serve as member of Agilent's Business Risk Council, developing and implementing a global Business Continuity Plan.

Select Value-Offered Highlights:

• Selected to lead a global team to ensure system and application compliance with Sarbanes-Oxley SOX requirements.
• Played a key role in Agilent's achieving 2005, 2006, 2007, 2008 and 2009 unqualified SOX audits.
• Moved from project to process, creating highly commended SOX controls.
• Managed development of a web-based system to perform user access audits.
• Earned prestigious Agilent Innovates award.
• Directed successful development of Asia-based employee, who subsequently earned a CFO Club award.

Confidential

Served in multiple overlapping capacities at corporate level, managing a team of eight personnel and a budget of 2M.

• Executive Leadership/Advising: Directed internal compliance and operational audits. Chosen to provide leadership/management to a diverse, global team of Oracle System test experts/project managers. Directed and prioritized test certification of system upgrades, investment projects, repair solutions of Agilent's Oracle enterprise Resource Planning ERP , and related extended architecture. Achieved organizational objectives by creating and establishing functional business plans and providing for the development and alignment of test team resources. Created and fostered close professional partnerships with all levels of management and senior executives. Interfaced closely and effectively with external customers. Developed and administered budgets, schedules, and performance standards. Managed the implementation of performance evaluations, ranking, and salary administration of team members. Ensured compliance with SOX.
• Personnel, Resource, and Program Management: Advised higher-level management on the development and/or administration of mission-critical programs, policies, and resources. Oversaw the planning, direction, and timely execution of multiple programs, managing milestones, scope, schedule, and resources. Managed multiple matrix project teams. As Business Manager of Oracle Test Certification Team, reenergized team and developed test certification standards still in place today. Developed processes to ensure all system upgrades, investment projects, and repair solutions of Agilent's Oracle ERP and extended architecture were completely tested and certified for release to production.
• Communication/Networking: Successfully developed positive relationships with clients, team members, co-workers, support personnel, contractors, employee associations, and special-emphasis groups while promoting participation and inclusion of fellow employees in decision-making and problem-solving. Fostered and cultivated an environment of open communications throughout the Oracle Test Certification Team.

Confidential

Served as Lead Project Manager, leading the design of credit card authorization and settlement globally.

• Executive Leadership: Performed a wide range of leadership functions in a dynamic work environment. Recognized as the accomplished global project/program manager regarding the design, development, and implementation of Oracle ERP. Played a key role in migrating multi-legacy systems into a single, global-shared, real-time network. Created and developed an international cross-border credit card authorization and settlement system within the Oracle framework by Canadian, U.S., and European banks. Designed, developed, and deployed the Oracle credit, collections, and accounts receivable modules. Served as a subject-matter expert SME for the design and development of the order management module. Designed the Oracle-based collections system used to settle charges in 13 European countries in five major currencies in addition to U.S. and Canadian funds. Served as the developer/manager of the Asia-Pacific Rim credit card system. Applied an astute approach to guiding geographic locations into a single coordinated system that complied with legal requirements of nine Asia-Pacific countries. Initiated expertise as a troubleshooter and expediently detected malfunctions in all phases of the program. Managed a dynamic matrix project team.
• Administration and Human Capital Management: Conducted a wide range of leadership and management functions, including hiring, performance management, and mentoring for results. Created a model work environment through maintaining the highest professional and ethical standards in dealing with technical, human relations, and organizational issues and problems. Fully met expectations in demonstrating performance in the areas of managing diversity, Equal Employment Opportunity EEO , and affirmative action while growing staff and revenue. Ensured compliance with SOX.
• Financial/Resource Management: Managed resources valued in excess of 8M. Ensured internal and external reporting requirements to local management, senior management, and various external regulatory bodies were accurate and complete. Coordinated the preparation, review, and submission of accurate reports and analyses to corporate headquarters HQ . Served as a primary liaison with internal auditors and regulators.
• Training/Workforce Development: Proactively mentored and developed staff personnel to new heights of professionalism while cultivating an environment of continual learning and development. Provided ongoing training and guidance to staff members. Co-authored Business-to-Business EIPP: Presentment Models and Payment Options, published by the Council for Electronic Billing and Payment.
• Communication/Networking: Facilitated negotiations between European financial institutions and various credit card-processing entities. Wrote criteria for training Oracle and Agilent developers in on-the-job OTJ and classroom environments. Served as a consultant to team functions and subsequently as the liaison between Order Management and Financial Design teams.