PROFESSIONAL SUMMARY:

• An experienced, multi - dimensional Project Manager/Business Analyst with over 15 years of proven track record of success leading teams in the development, implementation and continuous improvement/support of innovative corporate- wide business processes and solutions.
• Expertise in leading diverse, cross functional teams and vendors, both onshore and offshore, in developing and implementing business processes, writing business requirements, design, scope and budget, quality testing, risk management, testing and implementation (SLDC) with strategic planning and execution with various project management methodologies.
• Defined and implemented work priority management and resource management processes.
• Experienced in communicating effectively with all levels of management, users, developers, architects, testers stakeholders and QA.
• Managed teams that provided production/operational support, resolving system or application/program defects per SLA guidelines.
• Adept at successfully negotiating with executive sponsors/stakeholders, vendors and project partners to solve project conflicts and issues.
• Adept at learning on the fly, highly adaptable as well as a nimble and quick learner.

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, Ohio

Project Manager (Agile)

Responsibilities:

• Manage Application Development teams, business stakeholders and vendors in the development and implementation of technological and operational business applications/processes and services.
• Responsible for overall planning, budgeting, resource allocation, design, development, project management for new client engagements and phases.
• Cultivated a collaborative team environment with increased communication, encouraging “team brain storming” and team planning of sprints/deliverables.
• Communicate project statuses and issues on a regular basis as well as mitigate issues as needed.
• Managed project deployments consistent with scheduled release guidelines and meeting capacity requirements.
• Experienced in various change strategies and adhere to change management requirements.
• Collaborate with business leaders, executives, SMEs, information technology and business users on full project life cycle development engagements.
• Keep project schedule, progress and issues documented and updated in MS Project, SharePoint, Clarity and Jira.

Confidential, Dublin, Ohio

Project Manager- Data Warehouse (Iterative)

Responsibilities:

• Manage the day-to-day execution of firm-wide initiatives/projects ($5-$30 mil) through the project

  SDLC lifecycle, from concept to implementation; including documenting business requirements, workflow, operating model and managing all testing from unit testing to UAT testing.

• Establish working relationships and interface regularly with senior managers, project sponsors, business stakeholders and technology partners to provide project updates on status, identify and resolve/escalate issues, risks and dependencies.
• Work with business leadership in defining, prioritizing and achieving strategic objectives, and ensure projects meet the approved business requirements.
• Author project charter and business requirement documents by leading working group sessions across lines of businesses to capture project scope and requirements.
• Facilitate communication for ongoing project management status, coordinating messages and setting business expectations.
• Managed projects from initiation to full deployment, including all phase of analysis, design, build and testing.
• Provided analysis of systems of record (SORs) to define data attributes, applying statistical and/or logical techniques to describe and illustrate, condense and recap, and evaluatedata.
• Used Clarity, SharePoint, MS Project and Crystal to manage project tasks, resources and to report project status.

Confidential

Project Manager

Responsibilities:

• Coordinated / scheduled onshore/offshore developers/business analysts/ testers (11) to support critical production issues and scheduled technical environmental upgrades/changes.
• Communicated project status and issues weekly to cross-functional stakeholders, executive sponsors and impacted business function leaders.
• Addressed, mediated and resolved any issues, problems or conflicts throughout the project.
• Transitioned project from initial Waterfall plan to Agile by implementing morning stand-ups, outlining two week sprints and breaking down tasks individually and quantifying effort hourly/individually as well as other basics of Agile methodology.
• Used Microsoft Office suite, Peregrine, Service Now and SharePoint to manage project and report.

Confidential - Columbus, Ohio

Sr. Business Analyst

Responsibilities:

• Charged solely with researching and defining enterprise content management which included defining data governance and data storage best practices.
• Interview cross functional business end users and provide analysis on the client enterprise’s use of collaborative tools to define Best Practices that established standardization, increase productivity, eliminate business process inefficiencies and improve work tool compatibility.
• Provide taxonomy/metadata/data classification standards for client enterprise to improve file share/retrieval capabilities by defining file naming conventions.
• Map (Visio) current state business practices for document management; develop business use cases to highlight gaps in current processes, use Agile project management methodology to identify improved and continuous business process opportunities.

Confidential - Hilliard, Ohio

Sr. Business Analyst/Project Manager

Responsibilities:

• Developed client project plan to integrate/interface in client business processes/programs that outlined scope, goals, mileposts, deliverables required resources, budgets ranging from $100,000 - $700,00, and timing.
• Provided consultative services to client project teams ranging from 5-15 resources on integrating various financial solutions/services into major financial clients’ business processes, including outlining risks and conflict resolution plans.
• Oversaw and documented all phases of app testing including client user acceptance testing.
• Developed and oversaw web application roadmap and development for integration/interface with TU solutions and client web functionality.
• Leverage third party database integrations into customer acquisition business processes to validate customer data, mitigate risks and establish data governance standards/guidelines as well as mitigating cyber vulnerabilities.
• Conduct pre and post data analysis post mortem, utilizing data query tools including SQL and Excel, to assure project results achieved desired project objectives, met ROI expectations and identified business process improvement opportunities.
• Facilitated JAD sessions with cross-functional and multiple lines of business involved in defining business and technical requirements.
• Used MicroSoft Office and SharePoint to manage project and report.

Confidential - Columbus, Ohio

Sr. Business Process Consultant/Project Manager

Responsibilities:

• Managed cross-functional project teams, using MS Project, in the initiation, analysis, requirements, design, build, test and deploy of Enterprise wide business processes.
• Creator and Business Project Manager of VAT (Validation Authentication Tool), an industry-first automated security, material misrepresentation detection/deterrence business process at the point of sale that identifies/mitigates rate evasion with a return on investment of $80 million annually which exceeded project expectations.
• Creator of “EZ Acquisition”, a business process that utilizes pre-fill technology to streamline the policy application/customer acquisition process, providing “ease of use” customer service benefits, reduced costs, improved data integrity and premium rate accuracy, winning Nationwide IT project of the year in 2006
• Estimated, managed and accountable for project budget needs annually for projects ranging from $75,000 to $2 million as well as for changes enhancements and ongoing maintenance.
• Initiated industry coalitions in both Ohio and West Virginia to promote anti-fraud legislative initiatives, resulting in creation of the first West Virginia Department of Insurance Frauds Bureau.
• Organized cooperative effort between Ohio Department of Insurance Frauds Bureau with other law enforcement agencies and insurer special investigation units to investigate organized fraud ring in Columbus, resulting in 73 indictments.