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Agency Team Manager Resume

5.00 Rating

Atlanta, GA

SUMMARY

  • Over 19 years of Information Technology consulting and management experience, primarily in Georgia state government in the areas of human services and financial applications.
  • Experience planning and managing large scale, vital information technology projects from initiation to implementation for the Confidential .
  • Knowledgeable in all phases of a systems integration project.
  • 16 years of experience in application design and development, system maintenance and related network management.
  • Experience in vendor management and outsource agreements.
  • Experience also includes expertise in project management and tracking, systems and business analysis, systems design and functionality including requirement definitions, general and detail system design, as well as, system test design and documentation.
  • Strong business sense and the ability to quickly learn and understand an agency’s business process.
  • Experience turning the business needs of the customer into relevant IT projects.
  • Experience participating in developing departmental policy and IT strategy which can be transformed into short and long - term IT plans.
  • Technical background with IBM Mainframe, Microsoft server-based systems, Client/Server, and Web based solutions developed through the use of LAN/WAN technology.

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Agency Team Manager

Responsibilities:

  • Perform duties for the Department as the GA Enterprise Technology Services (GETS) Agency Lead.
  • Handle communications between Department of Revenue (DOR), Georgia Technology Authority (GTA) Service Management Organization (SMO) and the GETS Service Providers: IBM, Dell, AT&T, and Xerox.
  • Agency SME for OrderNOW/Service Catalog and MAXIMO/Service Desk - Vendor tools selected for tracking all Infrastructure and Managed Network Services - Service/Change Requests, Work Orders and Incidents, and Global Systems Management and Report Tracking (GSMRT) Focal.
  • Act in close coordination with GTA and the Service Providers to ensure that DOR's Infrastructure and Managed Network Service vendors meet SLA requirements.
  • Managed and had oversight for the areas of IT Governance, Project Management Office and project server.
  • Assisted in developing and implementing Department standards for a systems development process throughout the enterprise.
  • Managed eight resources to administer and support software tools such as MS Project Professional 2007, Project Web Access, Project Server, and SharePoint Services.
  • Responsible for advising senior management in producing various reporting requirements related to status and project management activities which help assess the development efforts throughout the Department of Revenue.
  • Participated on the Departments Executive Steering Committee for IT Governance of Project Charters, Implementation Review Board and ITDs Project Status Review meetings. These groups are all part of the enterprise level change management presence.
  • Lead facilitated sessions involving technical and business staff.
  • Other roles held prior to current role have included supervision of:
  • The development, implementation, and support of information systems modernization supporting the Taxpayer Services Division (TSD) of the Georgia Department of Revenue.
  • Management of a technical team of 14 staff comprised of technical application specialists, business analysts and programming professionals who supported three applications for the Taxpayer Services Division of the Department. The three applications managed were: the Corporate Tax System (CTS), the Withholding Tax System (WTS), and the Data Capture System (DCS).
  • Oversaw the support of and implementation of Department standards for information systems development methodologies to assist the Department in its process improvement effort to attain SEI CMM level 2.
  • Other responsibilities and experience include participation in IT division short and long-term strategic planning for inclusion in the Department plan, developing an IT budget and managing to said budget, tracking and reporting for multiple technology projects in conjunction with ongoing maintenance of critical applications, project/initiative estimation for duration and cost using Microsoft Project Professional 2003, and effective use of resource allocation across all enterprise application teams/groups.
  • Interfaced routinely with business area Directors and staff, executive leadership, senior IT managers, and project managers from all Divisions to ensure the projects supported the business needs and priorities of the Department.
  • Experience in management of staff in more than one location and leadership of staff and applications that affect multiple business entities of a Department.
  • Leadership of large scale projects/initiatives such as rewriting the CTS and WTS applications to move them to a supportable architecture which is J2EE compliant and that was deployed on BEA application server utilizing WebLogic, withholding Legislative Mandate (House Bill 43) to add a new semi-weekly filer type, CTS 2D Barcode Project, and CTS Federal/State e-File Project with IRS using Web Services and a national, standardized XML schema for data sharing.
  • Reviewed Georgia legislation for business impact and time/cost to implement with respect to enterprise applications and Department processes.
  • Previously managed a staff of 14 comprised of 2 direct report managers and 12 technical staff. The applications were: Remittance Processing system; MailCash - a legacy mainframe application considered the system of audit for Revenue, and an Electronic Fund Transfer application for electronic remittance of large payments. Projects included: business process re-engineering analysis, Internet development, e-Payments, Two-Dimensional Bar Coding, and OO project analysis for the replacement of an existing legacy application with a client/server, J2EE compliant solution. These applications use complex relational databases including DB2 on the mainframe and ORACLE, SQL Server, and proprietary relational databases on servers.

Confidential, Atlanta, GA

Agency Team Manager

Responsibilities:

  • Managed the DOAS Web sites and DOAS internal customers.
  • Lead development, communication and monitoring of projects for the design and maintenance of the customer agencies Web sites.
  • Directed and supervised a client/server Internet development team.
  • Directed and monitored project plans for the development and support of information systems.
  • Oversaw the delivery of computer services to customer agencies and evaluates budget impacts of proposed information system development projects.
  • Oversaw the evaluation of information system processes and procedures and technologies to improve efficiency and ensure quality.

Confidential, Atlanta, GA

Agency Team Leader

Responsibilities:

  • Lead the management of the Child Support Enforcement application for the Confidential . Management in the position included: directing development, communication and monitoring of projects for the design and support of the $TARS application.
  • Supervised teams performing analysis, design, and maintenance.
  • Advise staff of development standards and methods.
  • Insured that system tests are completed to accomplish goals that customers are given proper instructions and that documentation is completed.
  • Planned and managed maintenance and/or enhancements to the application according to published standards.

Confidential, Atlanta, GA

Project Leader

Responsibilities:

  • As the $TARS Project Leader, managed the successful transition/delivery of the $TARS application during the warranty phase of the project.
  • Responsibilities included: project planning/direction, monitoring/tracking of project progress, perform resource assignments, provide quality assurance for the project, provide liaison with the state project management, and report project status to customer.
  • During the initial two year design/implementation phases of the project, functioned as team leader for specific functional subsystems of $TARS.
  • Goals were to ensure quality and timely delivery of these subsystems.
  • Activities included requirement definition, general and detail system design, as well as leading a team of seven programmer/analysts to develop, test, and implement these subsystems.
  • The functional areas included the following types of program architecture: PC on-line (MicroFocus), CICS, and batch processes accessing a mainframe database (DB2).
  • Managing required the development and monitoring of a Project Workbench work plan.

Confidential, Atlanta, GA

Advanced Systems Analyst

Responsibilities:

  • Served as a computer subsystem technical specialist; developing, maintaining, and independently designing system specifications, enhancements, and modifications.
  • Performed systems analysis of complex mainframe systems and synthesized the needs of the user, changes in laws, policies or procedures into effective system modification.
  • Prepared program specification, performed system analysis, wrote User instructional and/or User manuals, and trained Users on changes in assessing and execution of computer programs.

TECHNICAL SKILLS

Project Management: Functional and Detail Design, Testing and implementation Documentation and Training, Systems Management, SDLC, TQM, Business Process Re-engineering, Change Management, Configuration Management, Version Management, Project Tracking and Requirements Management, QA, Strategic Planning, Workforce Planning, Asset Management, IT Governance, Implementation processes using SEI CMM, ITIL

Application Experience: Revenue, Human Resources, eBusiness, eCommerce, eTaxation, imaging, Remittance Processing

Hardware Experience: IBM 434, IBM 3090 600 E, HITACHI SKYLINE 9000E, IBM & IBM Compatible Personal Computers, NT Server, Remittance Processor - NCR Transports 7780, IBML

Software Experience: TSO/SPF, MVS, OS/390, CICS, CICSPlex, CEDA/DADS, JCL, DB2, PanValet, GUPTA, Novell NetWare, QMF, SPUFI, ControlM, ChangeMan, PLATINUM Utilities, MS-DOS, FILEAID, Group1/Code1, ViewDirect, Oracle, PeopleSoft, Input Accel, EUREKA, JAVA, Java/Script, J2EE, WebLogic, Jboss, IBM Cognos, Blazant

PC Applications: Word, WordPerfect, Excel, Project Workbench, MS Project 98, MS Project 2002, MS Project Professional 2003, Project Web Access, SharePoint Services, Microsoft Access, PowerPoint, WindowsNT, WindowsXP, Windows7, Visual Basic, CRW, Visio, Adobe Acrobat & Forms, Photoshop, Multi-Edit, PVCS Tracker/Version Manager, Team Track

Languages: CICS, COBOL II, MicroFocus COBOL II, SQL, Lotus Notes R5, HTML, XML

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