SUMMARY

• Accomplished senior information technology manager offering over 20 years of demonstrated career successes developing and executing operational strategies to promote growth and optimal utilization of emerging technologies. Extensive experience leading operations for Technology, Business and Application Development within a diverse range of industries, universities and government entities.
• Possesses in - depth experience with disaster recovery, data security, vendor contracts, Request of Proposal (RFP), managing the installation of enterprise systems, change management, development of State of Work (SOW), completive bidding and negotiations and data center management. Decisive leader of operational initiatives for domestic and international organizations of varying size and scope with both internal resources and external service providers.

TECHNICAL SKILLS

• Vendor Management
• Service Level Management
• KPI and SLA Administration
• Strategic Planning and Assessment
• Enterprise System Planning and Integration
• Contract Negotiations and Management
• Team Development, Mentoring and Instruction
• Business Reengineering
• RFI and RFP Administration
• Change Management
• Network Design and Management
• Data and System Integration
• Problem Management
• Root Cause Analysis Management
• Audit Administration
• Capacity Planning
• Develop and Implement Policies and Procedures
• Service Desk Design and Management
• Executive Leadership and Communications
• Project Management
• Disaster Recovery Management
• Budget Administration

PERSONAL EXPERIENCE

Confidential, Pittsburgh, PA

Responsibilities:

• Provisional director of Network Engineering and Multi Media Restarted and completed the project that upgraded the complete network core infrastructure.
• Negotiated the renewal of cell phone contracts with Sprint, Confidential &T and Verizon.
• Recommended the replacement of the current conference call service with the WebEx product. This change will save the company $100,000 a year.
• Negotiated and upgraded the Internet connection to support the new option of free WIFI in all 600 stores.
• Performed a comprehensive assessment of the Data/Voice Networks infrastructure and Computer Operations. This assessment was used to address process improvements for the interactions of these infrastructure areas.
• Completed an all-inclusive review of roles and responsibilities of the voice and data networks for new stores build-outs process. This identified numerous opportunities to decrease the time it takes to bring a new store online.
• Scrutinized the monthly Sprint cellular back-up expenses and identified $50,000 in saving if all 600 stores were migrated to the same plan. I also reviewed the inventory of cell devices and determiner that 15% of them could be decommissioned because of lack to usage.
• Implemented a new standard request process that once fully realized will consolidate five different system request processes into one. This will enable better project management with the use of metrics from this system.
• Managing the project to migrate the infrastructure of 250+ applications to virtual servers and update operating systems and data bases to the current support releases.
• Recommended and implemented the use of online surveys for infrastructure projects that required new hardware or software.

Confidential, Pittsburgh, PA

Managing Director - Senior Infrastructure Manager

Responsibilities:

• Responsible for the RFI and RFP for a new enterprise managed file transmission (MFT) system that consolidated five different systems into one corporate solution. The ROI for this project was 18 months and had a total savings of 5 million dollars.
• Migrated and upgraded all the equipment from two old data centers to new facilities. This project had an annual savings of two million dollars.
• Applied ITIL best practices that improved the mean time to resolve by 30% for the Help Desk.
• Migrated the Pershing division DR Trading Floor to a new location
• Consolidated the Stock Transfer application environment to a new data center. This included successfully moving 350 lease line clients to new high speed connections.
• Managed the project that outsourced 75% of the Service Desk. Then was responsible for managing the relationship with the vendor.
• Designed and implemented a new process for the stock and mutual fund pricing files feeds from Bloomberg which reduced costs and decreased the delivery time of six different business units.
• Development numerous processes and procedures to support security and governmental requirements.
• Managed the Network and File Transmission engineering teams.
• Developed metric reporting and a service catalog for the IT Operations department.

Confidential, New York, NY

Director of Infrastructure

Responsibilities:

• Responsible for coordinating the responds to client's RFI and RFP that are related the IT infrastructure department.
• Created two 24/7/365 geographic dispersed Help Desk centers that supported 45,000 internal users and 200,000 clients. These centers increased the first time resolution of issues from 50% to 99% in the first year. Recruited all 80 employees and managers that supported these new centers.
• Restructured numerous software and hardware vendor contracts that resulted in substantial savings. Negotiated contracts and managed the relationships with IBM, Bloomberg, Confidential &T, Verizon, Sterling and CA.
• Senior envoy to the Change Management review board that represented the infrastructure teams.
• Administrated the annual internal and federal audits for the infrastructure division. That included the creation of new processes and procedures to support governmental regulations.
• Managed the project that outsourced the Service Desk. Then was responsible for managing the vendor performance against contractual SLAs.

Confidential, Pittsburgh, PA

Senior Infrastructure Manager

Responsibilities:

• Managed file transmission setup, Credit Card chargeback and Credit Risk teams in support of the Credit and Debit card business. Which included all the IT infrastructure needed to support these teams.
• Responsible for managing the annual Federal OCC and external audits for the division.
• Managed the annual disaster recovery testing for the credit and debit card processing applications.
• Managed the IT out-sourcing contract with Beaver County. I was responsible for converting the County’s mainframe to distributed platforms. The cost savings was used to fund the installation of the first local area network and the purchase of 400 PCs.
• Managed the installation of SCT Banner software packages to support Finance, HR and Admissions & Registrar as part of the out-sourcing contract Confidential George Washington and Temple Universities. These projects involved upgrading the current network, installation of new high available UNIX servers and the migration of data from old systems.
• System and Programming Manager was responsible for supporting upgrades, enhancements, custom modifications of all applications Confidential George Washington University.