Lead Operations Coordinator Resume Atlanta, GA - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Lead Operations Coordinator

Responsibilities:

Responsible for the coordination and all administrative functions related to Home Depot Exterior (HDE) projects.
Act as primary contact for Installers, Field Personnel, Vendors, Branch Support, and all other parties as required.
Research vendor pricing and accurately enter correct pricing for specified jobs
Communicate any deficiencies and resolve any issues identified during HDE projects.
Process Change Orders and Contract Amendments as required.
Piloted various projects under Director’s leadership.
Developed and distributed training materials for new Associates, Managers and Supervisors within the Operations Center.
Conduct New Associate training courses

Team Lead

Confidential

Responsibilities:

Monitored phone samplings and back - end transactions and provided feedback and coaching to Confidential Contingent (Contract) Staffing Analysts within Confidential Human Resources Department call center using NICE software to ensure adherence to specified scripting and customer quality metrics.
Provided data research analysis in support of program requirements, analysis and summarization of audit data and continuous improvement activities.
Conducted random audits of Confidential Retail Staffing Center active and recorded calls for compliance and provided timely, detailed, written reports on all calls monitored to Contingent (Contract) Staffing Analysts and Retail Staffing Center Leadership Team.
Lead calibration sessions with Quality Assurance team to acknowledge growth opportunities.
Improved quality process by creating research driven collateral that was used for company-wide distribution to enhance evaluation strategies for Contingent Staffing Agents’ scores and enrich customer experience.
Integral part of a team that improved the evaluation process by re-creating scoring procedures and practices.

Confidential, Fort Lauderdale, FL

Teacher

Responsibilities:

Taught 6th-8th grade students in a multi-age group setting within the Montessori Magnet Program, traditional and Title I setting.
Used statistical evidence (Virtual Counselor) to place students in proper working areas to encourage self-paced learning.
Worked in team environments to effectively assimilate subjects i.e. Language Arts/Social Studies with Science/Math teacher and help students become all-around learners.
Conducted Professional Learning Communities (PLC) to teach peers and Administrative team how to facilitate activities for better student comprehension and engagement.
Organized, planned, developed, executed and managed successful 7th/8th grade Montessori College Immersion project.
Prospected vendors, negotiated rates and secured contracted relationships with hotel, restaurant and venue Sales Managers, as well as collegial decision makers.

TECHNICAL SKILLS

Operating Systems: PC (Windows) Operating Systems and Macintosh (OX) Operating Software Microsoft Office Suite (Access, Word, Excel, Power Point, Project, and Outlook), Microsoft Works, WordPerfect, Cision, NICE, Cisco, Avaya, LMS, Captivate, HTML, Java, Eagleview Technologies, and various Internet search engines and e-mail programs (including Microsoft Internet Explorer, Netscape Communicator). Effective leadership, organizational, time management and communication skills. Detail oriented, proactive, flexible, logical, analytical aptitude.

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Lead Operations Coordinator Resume

Atlanta, GA

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