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Systems Administrator Resume Profile

  • Please accept my r sum in consideration for the IT Departmental position that may be available within your organization.
  • With extensive leadership, administrative, and project management experience, I am confident that I will contribute the same level of superior performance as a member of your team.
  • Prior to my time managing 15M projects as a Senior IT Project Manager with the State of Michigan and TEKsystems, I had the opportunity to support McLaren Greater Lansing MGL as the IT Director Client Site Executive. This position allowed me to be the IT conduit between MGL and Anthelio. Responsibilities included facilitating an excess of 11 million annual IT budget as well as managing in excess of 65 IT and non-IT staff, as well as a Service Desk supporting in excess of 100 internal and client-based applications. In addition to director-level responsibilities, I also managed and implemented countless clinical and revenue cycle projects this included a corporate-wide Clinical and Financial Electronic Medical Record system. It was also essential in my position to work with the MGL C-level executive team to analyze current workflows, functionalities, and applications to improve the strategic direction of the facility and corporation.
  • Having over 17 years of professional experience and a proven track record in various roles throughout the clinical, customer service, government, and IT realms, supported by my Baccalaureate degree in Information Technology and Masters work in Business Administration, I feel that I would be a very promising candidate should I be considered for this position.

Summary:

Innovative IT professional with proven leadership experience and strategic partnership with all top management levels. Expert knowledge and experience with all facets of IT, leadership, healthcare, and finance including director level requirements, budgeting, project management, as well as strategic direction development.

Areas of expertise:

  • Healthcare Management Capital and Operating budget planning and management
  • Management of excess of 15M projects Clinical application management and build
  • PMI methodology and processes Vendor and contract negotiation management
  • IT technical expertise Staff supervision and leadership
  • Extensive clinical knowledge System integrations
  • Process and procedure development Recruit, develop, motivate, retain customer focused diverse staff
  • Long and short term strategic planning Service Desk management and quality assurance

Professional Experience:

Confidential

Senior Project Manager

  • Project Management Organization PMO Senior Project Manager responsible for the Internet Explorer 11 compliancy implementation throughout the Michigan Department of Community Health
  • Implement an electronic identity confirmation project for State of Michigan tax-payers to save an estimated 10M in annual fraudulent filings
  • Coordinate efforts on a team consisting of PMO Leadership as well as Business Relationship Managers to help with Resource allocations for project prioritization.
  • Manage, reconcile, and approve budgets and resources for managed projects
  • Define business requirements, identify solutions and generate proposals for all managed projects

Confidential

Senior Project Manager:

  • PMO Project Manager responsible for the Win7 compliancy implementation throughout the northern Ascension Health region
  • Solely managed, on a constrained timeline, the IT aspect of the reconstruction of the Emergency Department at St. Joseph Tawas
  • Project Manager responsibility for NorthEast Michigan Outreach Network for patient access in rural areas. Including vendor contract negotiations, project plan development, timeline coordination and ongoing project management for successful deployment
  • Forecast, manage, and reconcile all aspects of both the Operating and Capital budgets for all managed projects
  • Define business requirements, identify solutions and generate proposals for all managed projects
  • Created monthly IT Governance Steering Committee presentations to report budgets and projects to national and local leadership
  • Member of IT Leadership team which includes IT Leadership on call support for St. Mary's of Michigan

Confidential

  • Functions as customer site IT Director reporting to Anthelio Client Executive, as well as Hospital CFO and CEO's.
  • Project Manager for projects in excess of 50 million dollar budgets such as a full EMR system Electronic Medical Record including financial, clinical, and documentation implementations, as well as an entire facility-wide network implementation
  • Reconcile and support a site budget of 11M , along with an IT hardware budget of over 150K
  • Coordinate efforts of over 10 teams to help address incident tickets, service requests, and new product implementations
  • Manage a service desk of 30 staff for customer support of 100 applications, which included off-shore resources as well as quality assurance touch points and recorded calls to assure exemplary customer service
  • Conduct monthly meetings with individual hospital departments to address any current projects or outstanding issues
  • Coordinate and conduct bi-monthly Executive IT Steering Committee meetings to discuss budgets, projects, and current issues
  • Utilized both clinical and non-clinical Enterprise Resource Planning ERP systems to facilitate processes throughout the organization. This included, but was not limited to Production planning, service delivery, inventory management, payment processing, and resource allocation

Confidential

  • Maintain Amicas PACS System by manually fixing studies, integrating PACS with other hospital systems
  • Implement Quality Assurance programs, and continuously training hospital employees on all Radiology system's proper functionality
  • Manage PACS service desk for first and second level support prior to tickets being transferred to the PACS team
  • Ensure employees adhere to current HIPAA standards
  • Monitor all modalities and systems in the Imaging department, and troubleshooting problems where necessary
  • Fully implement and support Dolbey voice recognition dictation software

Confidential

  • Project manage and support numerous, clinical and nursing applications throughout the McLaren organization, including HSM-PHS, LMS, HED, Cerner, Paragon, and Care Manager
  • Responsible for a call rotation to handle high priority and critical issues
  • Work as a part of the Applications team to develop a knowledge base of known issues and troubleshoot new issues
  • Participate in, and manage multiple application and system implementations

Confidential

PACS Administrator/Systems Administrator:

  • Maintain PACS system by manually fixing studies and integrating PACS with other hospital systems as needed
  • Implement Quality Assurance programs, and continuously train hospital employees on all Radiology system's proper functionality
  • Manage PACS service desk for first and second level support prior to tickets being transferred to the PACS team
  • Sustain a constant on-call status to handle any emergencies that may arise
  • Report directly to the CIO for support of all IT systems and their integrations with PACS

Confidential

Clinical PACS Implementation Specialist:

  • Responsible for training healthcare employees and physicians on their PACS systems at different sites around the country
  • Analyze and develop new training programs based on the needs of the specific institution
  • Build and incorporate Radiology uptime and downtime workflows

Confidential

Radiographer Imaging and Diagnostics

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