SUMMARY:

• IT Release Manager who specializes in SDLC, Change Management, and Product Management.
• Experienced IT Project Manager
• Experienced in Enterprise Project Portfolio Management.
• SharePoint 2010 development, administration, and implementation.
• Advanced IT Hardware and Application Support Specialist.
• Advanced experience with Exchange Server and Active Directory.
• Experienced with Workfront (Formerly AtTask), Microsoft Dynamics CRM, Microsoft Office, Project, Visio and SharePoint, SharePoint, Remedy, Altiris, and Tivoli.
• Thorough ability to identify and assess risks, and create appropriate mitigation/avoidance plans.

WORK EXPERIENCE:

Confidential

Release Management Supervisor

Responsibilities:

• Supervises all aspects of Release Management team resources and activities, including developing team skills and knowledge, resource capacity planning, and assigning work items.
• Creates and coordinates Release Management and implementation plans. Prepares deployment schedules and procedures for all necessary releases. Coordinates with vendors and internal teams to efficiently organize and schedule deployments.
• Creates and tracks deployment procedures, activities and ensures that assigned resources complete their tasks in a timely manner.
• Notifies MIS Management of production issues and deployment of fixes. Sends out notification of unplanned fixes or releases to Change Management.
• Produces and communicates release documentation and schedules for each release cycle.
• Oversees and contributes to the continuous improvement of release management practices by enhancing processes, procedures and deliverables.
• Oversees changes to Service Requests records as they progress through the MIS Request Process queue. Ensures that approved Service Requests are properly assigned and scheduled. Administers Service Requests work assignments within the time accounting system. Facilitates communication between MIS team members and Lines of Business to promote forward movement of Service Requests through the process queue.

Environment: Windows Server 2008, Windows Server 2012, Microsoft Dynamics CRM, Windows 7, Workfront (formerly AtTask), Mac OSX, SharePoint 2010, SharePoint 2010, VM Ware, Outlook 2013 client, Outlook 2009 Server, MS Project, MS Visio, Active Directory, MS Lync, Blackberry, Active Sync, Numerous in house financial applications.

Confidential

Information Technology Manager

Responsibilities:

• IT Management, Application Testing, and IT Support.
• Provide technical support for all IT issues including end user hardware, server, voice, and SharePoint administration.
• Responsible for all new technology implementation and testing.
• Responsible for project budgeting, cost/benefit analysis, forecasting, metrics, project cost estimating and base lining.
• Produce project status reports, manage the team and resolve day - to-day issues with vendors and the technical team.
• Liaison between the business units and technical teams for requirement gathering, status updates, and reporting.
• SharePoint Administrator
• Responsible for the design and implementation of our SharePoint 2010 environment
• Completed a project, which moved all of our Exchange and SharePoint services to Microsoft 365. Project included a plan to unify our instant messenger services, and utilized MS Lync Server to omit the use of WebEx. This saved our organization over 15,000 annually.
• Completed the SharePoint Conversion Project in which we moved our SharePoint environment from SharePoint 2003 to SharePoint 2010.
• Completed upgrade project of our Email Servers from Exchange Server 2003 to Exchange Server 2007.
• Completed an End of Life Cycle Project with our older Dell servers.

Environment: Windows Server 2003, Windows Server 2008, Windows Server 2012, SAN infrastructure, Windows 7, Mac OSX, SharePoint 2003, SharePoint 2010, VM Ware, Outlook 2010 client, Outlook 2009 Server, MS Project, MS Visio, Active Directory, MS Lync, Blackberry, Active Sync, Xerox, Brother

Confidential

IT Support Specialist

Responsibilities:

• Complete an End of Life Cycle Project with the Carrizo Springs Sheriff Dept.
• Completed a Dell Desktop migration project at the Carrizo Springs Court House.
• Provided thorough documentation of technological issues.
• Active Directory and Novell administration
• Dell Server setup and configuration
• PC hardware setup and configuration.
• Printer/MFD Service Support(Xerox, Dell, Brother)
• Diagnosing and resolving Blackberry issues.

Environment: Windows XP, Windows 7, Windows NT, Mac OSX, Windows Server 2003, Windows Server 2008, SharePoint 2010, VM Ware, Outlook 2009 Server, Active Directory, Blackberry, Active Sync, SQL Querying, Crystal Reports.

Confidential

IT Project Coordinator

Responsibilities:

• Utilized PMI project management methodology to include the ability to structure the work, define roles, delegate responsibilities, and develop project/task schedules and plans
• Used Altiris heavily to distribute software and updates.
• Requirements gathering
• Technical writer experienced in writing and high level documentation.
• Liaison between both technical and business teams
• Projects include conversion of a PBX phone system to Cisco IP system, upgrade to Lotus Notes 8, and the implementation of Unified Messaging. All projects were enterprise wide and budgets included several million dollars.
• Provided reporting to stakeholders that include reports using Remedy, Altiris, and Crystal Reports Business Objects.

Environment: Windows XP, MS Project, MS Visio, Crystal Reports, Business Objects, SQL Querying, Windows NT, Windows Server 2003, Windows Server 2008, SharePoint 2007, VM Ware, Active Directory, Lotus Notes, Blackberry, Active Sync, Xerox MFD

Tier-II Desktop Support Analyst

Responsibilities:

• Setup and maintain user access in Active Directory, Novell, and Windows NT
• Setup and Configuration of Confidential and HP hardware
• Desktop lead for Altiris implementation to become Altiris SME for the company
• Utilized Altiris to maintain hardware inventory
• Installed, Configured and Supported desktop software applications
• Printer/MFD Service Support(Xerox)
• Hardware support for PBX, VOIP and Blackberry systems

Environment: Windows XP, Windows NT, Novell, MS Office, Altiris, Remedy, Windows Server 2003, VM Ware, Lotus Notes, Blackberry, Active Sync, PBX, VOIP

Tier-I Technical Support

Responsibilities:

• Tier 1 Hardware and Software Support
• Tracked Trouble Tickets in Remedy

Environment: Windows NT, Novell, Lotus Notes, Microsoft Office Suite, Remedy, Altiris, Xerox and HP MFD and print devices