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Project Manager Resume Profile

EXECUTIVE SUMMARY MANAGEMENT EXPERIENCE

Sr. Program Manager for 6 of the Fortune 50 companies -

  • Sr. International Business/Mgt. Consultant, IT Director, Program/ PMO Project Office Manager, IT Budget Coordinator, Client Liaison, Project Manager, Business/Computer Operations, and Construction Manager for 4 datacenter builds
  • Certified Executive Coach, Strategic Planner, Business Analyst, Business Process Reengineering, budget designer/ manager, ROI, contract negotiator, front-line technical sales support, formal/informal presentations
  • eBusiness/Web-based, CRM, Sales and Marketing and on-site client relationship support
  • Managed teams of 200 internationally for Business Process Improvement, IT Development and Integration
  • Developed turnkey business-critical software internationally for major corporations, including hands-on design, analysis, testing and implementation
  • Private Pilot - familiar with airport operations and procedures
  • Sarbanes Oxley, SAS70, SOP 98-1
  • Vendor RFP, BOM, SLA, WBS, Communication Plans, Strategic Bus/IT plans
  • Sr. PM - three data center builds/server relocations in free-standing office building spaces
  • Systems design, analysis techniques/automated software. Proficient in automated testing/design tools, project tracking and presentation software
  • Developed Project Life Cycle, Best Practices and other Methodologies
  • 20 years Hands-on Risk Management, Business Continuity, Testing and Quality Assurance
  • Multi-lingual and multi-national project management experience
  • JAD Facilitator in more than 8 major projects, lecturer, certified classroom trainer business and technology

INDUSTRIES

  • AUTOMOTIVE Wholesale and Retail Lending, Dealer Incentives, XM Radio, International Parts Pricing, Parts Locater Network, Warrantee, Recall Campaign, Car Parts Logistics, Order Fulfillment Warehouse
  • BANKING BROKERAGE - Demutualization/Transfer Agency, Mortgage Origination Portfolio Sell-Off, Mortgage Backed Securities, Portfolio Mgt., Orders, Futures Options, Securities, Portfolio Mgt., DDA, Commercial Loans, Funds Transfer, L/C, Forward Collection, Lock Box
  • GENERAL Y2K, Budget, Employee Benefits, Compensation, P/R, A/R, A/P, G/L, Real Estate/Tenant Mgt.
  • HEALTHCARE PHARMACEUTICALS Business Technical Advisor to Patient Data Repository, Prescription Rebates, National Sales/Marketing, MRP Order Fulfillment
  • INSURANCE Long Term Care, Policy Generation, Claims Admin., Property/Casualty, Health, Universal Life, Pensions Group/Individual , Annuities, LTC
  • LEGAL/JUSTICE SYSTEMS Court/Jury/Jail/Truancy/Probation Management Systems, Business Operations Planning for Arbitration/Mediation and ADR, Litigation support, Contract Negotiation, Storage Management and Retrieval using Information Lifecycle Mtg. ILM
  • MANUFACTURING National Loan Application System, MRP, Order Entry, Inventory, Sales Forecast, Customer Inf., Production Monitor, Volume Stats, Budget
  • RETAIL - Style/Size Reporting, Sales Statistics, Open-To-Buy, Inventory, Warehousing
  • UTILITIES Electric Natural Gas Generation Wheeling, Road Crew Logistics, Capital Projects, Customer Billing and Communication, Outage Crew Management

SOFTWARE, HARDWARE, OPERATING SYSTEMS DATABASES

TOOLS: SalesForce.com and ServiceMax, Pega, PeopleSoft Contracts, Empower, SAP HR, Payroll Financials, ClearCase, ClearQuest, Unified Modeling Language UML , Rational Unified Process/Rational Rose, WebSphere Business Modeler Process Management, ReqPro, Agile/Scrum, Enterprise Service Bus, SharePoint, Documentum, Winrunner, Loadrunner , BizTalk, Enterprise Project Management System, PMLC/SDLC, Project Analytics, MS/Office Outlook, Access, Excel, Word, PowerPoint, Visio, Schedule , Lotus Notes, Crystal Reports, QuickBooks, MS/Project, Clarity 7/Niku Open Workbench, MicroFocus Workbench, Bachman Erwin, SmartApplications, FileNet, Customer Experience Methodology CEM , PMBoK, MetLife IT Roadmap, Serena ChangeMan, HP Quality Center, KwickTag

DETAILED CONSULTING/EMPLOYEE EXPERIENCE

Confidential

  • Project Manager of five projects with matrixed resources in San Antonio, TX. Projects include ServiceMax Salesforce.com , Italy Electronic Invoicing, Sales Territory Realignment, Canada EDI Transmissions, and Mobile Field Force.

Confidential

  • Program Director for a program consisting of 12 simultaneous Tracks or iterations for Agile delivery, with a local staff of 10 and matrixed remote developers in Herndon, VA.
  • Direct and frequent interaction with CIO and Sr. IT Leadership, Bexar County Judges, Jail Management, County District and Civil/Criminal Court Mangers, District Attorney and elected officials. Direct daily contact with AmCad Executive Leadership.
  • Stakeholder management, Team-Moral cheerleader and coach, 18m Contract and P L/Invoice management, HR functions, Organizational Change Management and all PMO functions. Responsible for Triple Constraint of cost, scope and time.
  • Develop and analyzed options to solve business problems working with business and technology partners across various divisions with conflicting priorities. Thorough analysis and documenting of As-Is and To-Be business processes, assuring that future-state is in alignment with business priorities, regulatory, SOP's and legacy system interfaces through gap-fit analysis and Adaptive Analysis hands-on training.
  • Technology: SharePoint, .NET, VB, Mainframe Legacy, ESB/SOA,
  • Lead strategic planning for this complex program and creation of all deliverables including Problem Statement, Scope Statement, SOW, WBS, RASCI Diagram, Agile Project Plan using MS/Project with Critical Path and Cross-Project dependencies, Risk Management Plan, Issues and Action Items, Program Change Management, and Meeting Cadence Structure with escalation procedures. Weekly, Monthly and Quarterly Reporting to all affected parties.
  • Program-Standard artifacts are a best of breed using industry best practices including PMI, ISO, CMMI and Fortune 100 company standards.

Confidential

  • Corporate Vice President of Program Project Management for New Product, LTC Rate Refresh, Claims Administration, Policy Generation and other projects with regular contact on all levels of the organization including Sr. Executives Sr. VP, COO, CIO, Business and IT VPs.
  • IT Budget Coordinator 25m, Contract/SOW/Vendor Invoices, Vendor selection coordinator including coordinating RFP/RFQ, vendor bids, KT Analysis, vendor on-boarding and planning.
  • PMO Vision Quest project standards team. Program-Standard artifacts are a best of breed using industry best practices including PMI, ISO, CMMI and Fortune 100 company standards.
  • Waterfall/Iterative Life Cycle with matrixed on and off-shore resource management in Round-the-Clock development cycle with resources in Sri Lanka, Bulgaria, New York and Texas.
  • Technology: .NET, Pega, VB, Mainframe Legacy, Lotus Notes, SharePoint, Clarity
  • Lead strategic planning for this complex program and creation of all deliverables including Problem Statement, Scope Statement, SOW, WBS, RASCI Diagram, Agile Project Plan using MS/Project with Critical Path and Cross-Project dependencies, Risk Management Plan, Issues and Action Items, Program Change Management, and Meeting Cadence Structure with escalation procedures. Weekly, Monthly and Quarterly Reporting to all affected parties.
  • Stakeholder management, Team-Moral cheerleader and coach, Contract and P L/Invoice management, HR functions, Organizational Change Management and all PMO functions. Responsible for Triple Constraint of cost, scope and time.
  • Develop and analyzed options to solve business problems working with business and technology partners across various divisions with conflicting priorities. Thorough analysis and documenting of As-Is and To-Be business processes, assuring that future-state is in alignment with business priorities, regulatory, SOP's and legacy system interfaces.

Confidential

  • Sr. Project Manager for multiple projects including Oracle PeopleSoft, Accurate Upgrade and Digital Media Video Expansion.
  • Responsibilities include project team and budget management, sponsor communication, testing strategy/execution and on/off-shore resource management.
  • Stakeholder management, Team-Moral cheerleader and coach, Contract and P L/Invoice management, HR functions, Organizational Change Management and all PMO functions. Responsible for Triple Constraint of cost, scope and time.
  • Technology: Oracle PeopleSoft, Mainframe Legacy, SharePoint

Confidential

  • PMO Manager, Sr. Project Manager for the Enterprise Project Office with staff of five PMs.
  • Oversight and management of the Honda Project Management Office PMO including quality project delivery, PM communication, Strategic Planning, SOX and SOP98.
  • PM for Web Cloud based National Common Regional Market Quality CoRe MQ , Vehicle Export, SRC/SCM Serena ChangeMan project, and Asset Management for hardware and IT contracts in all AHMC locations. Matrixed staffing with dedicated and shared resources.
  • Technology: Lotus Notes, SharePoint, Serena ChangeMan, HP Quality Center applications and KwikTag Document Imaging Software and all Testing/Quality Assurance activities.

Confidential

  • Sr. Program Manager for Retail and Wholesale Dealer Lending projects for US and Canada. Work directly with AHFC/CEO, CIO, IT Director and Project Steering Committee.
  • Established/facilitated JAD Sessions creating As-Is and To-Be workflows, Business Requirements ROI, Use Cases, WBS, ReqPro Traceability Matrix, and RFP/RFQ vendor selection.
  • Hire/manage team of 35 , maintain project plans and budgets using RAD Methodology, LotusNotes, Agile/Scrum, WebSphere Business Modeler, ReqPro, Visio, MS/Project, Testing/Quality Assurance, comply with Sarbanes Oxley. Taught courses in Use Case and JAD Session methodology to American Honda Motor and Finance Corporation, IT and Business staff including PMO Director and PMO Staff.

Technology: LotusNotes, SharePoint, Clarity, WebSphere Business Modeler Process Management, Testing/Quality Assurance activities.

Confidential

Arbitration/ADR 2007 Sr. Business Consultant and IT Advisor for a Los Angeles Attorney developing a new business providing Arbitration/Mediation and ADR, Litigation support, Contract Negotiation, Storage Management and Retrieval using Information Lifecycle Management ILM policies. Specific responsibilities included Business Plan and ROI, operational workflow including data conversion/management, resource planning, technology suite, project costs and marketing materials. Software research included Concordance, Oc scanning technologies, Abacus legal software, Ringtail and others, including extensive technical review with these vendors. Attended and documented planning sessions and developed all work products to launch this business enterprise.

Confidential

Sr. Project Manager Advisor for concurrent projects including deployment of factory installed XM Radios Telematics, General Accounting/Expense Reporting, Dealer Incentives

Technology: LotusNotes, Agile/Scrum, eVehicle Web-based Auto Orders

RFP/RFQ vendor selection, PM for team of 75, maintain project plans and budget ROI using Blueprint, Rational, Clarity/Niku Open Workbench, comply with Sarbanes Oxley, Enterprise Service Bus ESB for data access, Testing/Quality Assurance, validation and conversion. On and off-shore India development and testing vendor model. Successfully completed 3 large strategic and highly visible projects and initiated a third project with a 14 month period of time.

Confidential

  • Sr. Project Manager for Application Development Dept - Daily contact with all company staff and management to CEO and CTO.
  • Responsibilities include PM for multiple national projects within MetLife enterprise including Sarbanes Oxley review.
  • Annual IT budget planning, Traveler's Insurance merger in Hartford CT, Data Center Design, Configuration and Relocation from Irvine to Scranton, PA using Information Lifecycle Management ILM to categorize specific data recovery, Claims/Property/Casualty System merger/upgrade.
  • PM for office facility relocation from Newport Beach, CA to Irvine, CA including new data center and relocation of all equipment to new data center with full fail-over and regression testing. Relocation affected 150 staff/executives, supplies, conference room and office equipment, and document storage. Convert from SalesForce.com to iContact, Long Term Care LTC integration, Enterprise Project Management System, LotusNotes conversion,

Technology: LotusNotes, SharePoint, VB.NET, JavaScript, object-oriented Oracle platform.

  • On and off-shore India testing vendor model. Business Conservation, BD/DR, Document Scanning, CRM, eBusiness iContact and over-all project priorities/tracking for Application Development, Communication network, telephony, Video Conf. and IT infrastructure design/implementation.
  • Significant business operations interaction with customer inquiry management related to claims, billing and actuarial pertaining to annuities and whole life.

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