SUMMARY

• Confidential is a dedicated IT professional with a career covering 27 years of support, development, implementation, project management and business process improvement.
• Confidential is experienced in insurance, utilities, and Public Sector information systems implementations with premier providers as well as General and Administrative enterprise software implementations.
• Confidential is an adaptable thinker and problem solver and a quick study of new systems, technologies, and methodologies.
• Confidential is a skilled communicator with multiple professional certifications, proficient in getting work accomplished through teamwork in both dedicated team and matrix environments.

TECHNICAL SKILLS

Databases: Oracle RDBMS

Languages: Oracle SQL/Plus, BPMN (Business Process Modeling and Notation) visual language

Operating Systems: Windows (all versions through Windows 10), iOS

Packages: Hansen Banner CMS, Banner Advantage, Ventyx Customer Suite 4.3, Cityworks, CUES GraniteNet, Microsoft Suite, Microsoft 365, Visio, Microsoft Project 2010 - 2013, SharePoint, Innotas Program Management, Toad, NotePad+, SQL Developer, Bizagi BPMN business process modeling tool, SmartDraw, SunGard IFAS, Tyler/EnerGov 9.4,9.5

PROFESSIONAL EXPERIENCE

Project Manager

Confidential, SC

Responsibilities:

• Implemented a Ventyx/Hansen Customer Suite web-based customer information system (CIS)/billing system involving multiple application interfaces, vendors and departments (City's Water Distribution, Solid Waste and Parking Departments). This customer information application is used by the City to manage and bill for metered water consumption, parking revenues, and customer service. Water service is the primary revenue source for the City. This was a particularly challenging implementation for the City as the system had not been upgraded in 10 years and the product had gone through major technical advances requiring five significant interim upgrades prior to go-live. This project involved numerous scope changes requiring a significant change management effort.
• Planned and implemented the Planning & Development Department's EnerGov Land Management tracking and permitting system, business process modeling, requirements capture and process improvement initiatives.
• Implemented the EnerGov Business License Renewal, Hospitality Tax and Tourism & Development Fee tracking system, Citizen's Access web portal and online payment capabilities for the Business License Department.
• Implemented the City's Automated Water Meter Reading pilot program and co-development of the city-wide plan for ensuing phases; also participated in the vendor referral for subsequent phases.
• Performed Earned Value Analysis (EVA) of larger assigned projects, including ratio-based progress forecasting.
• Developed change initiatives in RFP development, vendor relations and contract administration.
• Facilitated the Work Breakdown Structure (WBS) process and translated WBS into an MS-Project schedule, detailed to an 8/80 level of granularity.
• Managed project schedule updates throughout the project life cycle, and managed change control processes to reflect changes in requirements, deliverables, dates, or budget.
• Conducted project status meetings and provided written meeting recaps to all levels of management.
• Identified project risks, documented issues, and tracked these throughout the project life cycle.
• Escalated project issues to management per requested channels.
• Implemented Federal Consent Decree - related wastewater management project software (Cityworks, CUES, Inc.)
• Planned the Citywide Customer Care Web Portal project.
• Championed the acceptance and later implemented the Business Process Modeling initiative, process improvement, and the accompanying in-house BPMN boot camp training program.
• Provided BPMN training as an instructor for department and project personnel and the use of business process modeling tools.
• Championed the joint development of a new Project Management Office, governance and change management initiatives.
• Performed strategic research efforts, collaboration strategies.
• Delivered projects on time, on budget, and on target.
• Facilitated project teams through the definition of scope, requirements, design, testing and implementation.
• Authored required project documentation, including scope document, design document, and implementation documents.
• Performed oversight of application and process testing. Authored PMO contributions to the City's IT strategic plan.

Project Manager

Confidential, Carolina

Responsibilities:

• Implemented a three-month 8,500-hour Rapid Application Development project to replace vendor software used by all Blue Cross of South Carolina compliant medical practices and processing offices to capture and append notes to medical records. The project involved 30 resources, and intense daily scope and direction changes. This crash implementation was ordered by the CIO when the original vendor proposed a multi-million-dollar contract, believing that BCBSSC had no other alternative. This 'Blue Notes' project was a top priority, pulling over 70 management and staff resources from throughout the organization and taking precedence over all work except production continuity. The project used agile practices to design, develop, test and deliver the replacement application in time to avoid re-signing with the offending vendor.
• Implemented a multi-year project to overhaul access to new print and archiving technologies for all lines of business. This was a very schedule-intensive project that administered, in turn, to the entire organization and external customers, amounting to a protracted series of stacked go-lives.
• Facilitated the work breakdown structure (WBS) process and translated WBS into an MS-Project schedule, detailed to an 8/80 level of granularity.
• Managed project schedule updates throughout the project life cycle, and managed change control processes to reflect changes in requirements, deliverables, dates, or budget.
• Conducted project status meetings and provided written meeting recaps to all levels of management.
• Identified project risks, documented issues, and tracked these throughout the project life cycle.
• Escalated project issues to management per requested channels.
• Managed additional projects for Enterprise System, infrastructure development and procedural implementations to support insurance client initiatives and internal support systems.
• Conducted research efforts, process modeling, server upgrades and deployments, and information sub-system upgrades.
• Drafted and released corporate-wide communication releases for change management.
• Delivered projects on time, on budget, and on target.

Confidential

Project Manager

Responsibilities:

• Addressed client issues as directed by Milestone Program Manager.
• Assisted clients with defining project scope and expected deliverables.
• Managed the Software Development Life Cycle (SDLC) analysis, development and implementation of customized CIS solutions in a matrix environment.
• Maintained communications between the client project manager, project core team and Milestone personnel.
• Managed the SDLC analysis, development and implementation of a custom CIS/Cash Balancing solution in a matrix environment.
• Developed requirements documents, business process reviews, and functional specifications.
• Reviewed technical specifications, acceptance criteria, creation of test plans and script and test execution for the current operating environment.
• Delivered status reporting, issue and risk tracking, and testing resolution documentation to stakeholders
• Provided functional support to ongoing projects as needed. This included the following clients:

Confidential, NV

Partner, Project Manager

Responsibilities:

• Developed and monitored project plans for several major utilities/providers including Orlando Utilities Commission, Seattle Public Utilities, and Alliance Data Systems.
• Defined standards for documentation of client's requirements and system design.
• Developed procedures related to product evaluation, requirements gathering and system design.
• Assisted clients with defining project scope and expected deliverables.
• Developed requirements documents, business process reviews, and functional specifications.
• Maintained client relations (relationship building, status reporting, issue resolution, sales opportunities, etc.).
• Maintained communications between the client project manager, project core team and KamTech personnel.
• Managed the SDLC analysis, development, and implementation of software conversions, upgrades and fixes, process modifications and interfaces in a matrix environment.
• Developed work breakdowns, activity resource and duration estimating and schedule development.
• Reviewed technical specifications, acceptance criteria, creation of test plans and scripts.
• Coordinated with the project technical lead to facilitate integration, system and acceptance testing.
• Built and managed project teams and provided performance reporting.
• Managed project schedule updates throughout the project life cycle, and managed change control processes to reflect changes in requirements, deliverables, dates, or budget.
• Conducted project status meetings and provided written meeting recaps to all levels of management.
• Identified project risks, documented issues, and tracked these throughout the project life cycle.
• Escalated project issues to management per requested channels.
• Handled all time-keeping and client billing responsibilities.
• Provided functional support to ongoing projects as needed. This included the following clients:

Confidential, TX

Project Manager

Responsibilities:

• Managed SCTs project participation per the SCT implementation methodology, including revenue forecasting, and allocation of resources.
• Built and managed project teams and provided performance reporting.
• Managed status reporting, issue tracking and resolution.
• Managed change control, and client billing statements.
• Managed the SDLC analysis, development and implementation of software in a matrix environment.
• Developed requirements documents, functional specifications, acceptance criteria.
• Developed test plans and scripts and reviewed technical specifications.
• Coordinated with the client technical lead to facilitate integration, system and acceptance testing and coordinated these activities with the client project manager.
• Provided functional support to ongoing projects as needed. This included the following clients:

Confidential, IL

Senior Analyst, Developer

Responsibilities:

• Managed the SDLC analysis, development and implementation of software in a matrix environment.
• Developed the automation of strenuous monthly client report balancing processes used by customers and internally by PMSC on the Series II software.
• Automated editing processes for regulatory statistical data for Insurance Services Office (ISO) submissions.
• Developed and automated procedures for testing loss triangles and other data intensive visual representations.
• Participated in the ISO Certification process for PMSC.
• Retained by PMSC after leaving their employment. Contracted to document and cross-train employees on the use of automated processes that I developed.