SUMMARY

• Confidential Duong has over thirteen years of experience managing and delivering complex business and software solutions in the finance and energy industries.
• From strategic product planning to sales and technical support, his experience includes all stages of the software development life cycle.
• Confidential is comfortable in the boardroom selling and presenting value to C - level executives as well as working in the trenches to find innovative solutions to solve tough business challenges.
• Nothing is off limits for Confidential to make his customers happy

AREAS OF EXPERTISE

• Technical Project Management
• Energy Trading Risk Management
• Change Management
• SalesForce
• Settlements Expert Bid-to-Bill
• Scrum Agile & Waterfall
• Quality Assurance
• Business Analysis
• World-class Customer Service

PROFESSIONAL EXPERIENCE

Senior Project Manager

Confidential, Houston, TX

Responsibilities:

• Managed global SalesForce integration projects with below services:
• System architecture & integration
• Functional and technical design
• Project management & deployment
• Technology roadmap implementation
• Analytics, Report & Dashboard creation
• Data architecture & migration
• System administration & customization
• User Training & Curriculum development
• Custom applications development
• Re-engineered software defect tracking tool for increased visibility and productivity
• Sales Cloud and Service Cloud Implementation/customization
• Workflow rules & approval processes, validation rules, custom objects, security controls
• Performed data migration, data cleansing, system security, user administration, analytics and release management
• Provided on-site consulting to over 52 large merchant generation owners and power participants in the US
• Facilitated communication between customers and development teams, supporting solution assessments, identifying potential risks, providing gap analysis, and trouble-shooting critical infrastructure applications
• Evangelized company initiatives to drive key performance indicators and to align internal business processes with strategic goals made at the executive level
• Evaluated client systems functionality and developed proposals for enhancements and optimization
• Wrote user stories and executed test scripts, test cases and test scenarios in scrum agile & waterfall environment
• Functioned as an nMarket subject matter expert (power trading & critical infrastructure application)
• Worked with development team to build a unit commitment/economic dispatch and short-term portfolio planning application using the latest mixed integer linear programming modeling, solving for multiple objective functions: least-cost dispatch balancing supply and demand to maximize profits using market structures and pricing

Business Consultant

Confidential, Houston, TX

Responsibilities:

• Project manager for divestiture efforts on Energy Trading Risk Management, bid tool submission, and reporting
• Project Schedule, Scope, Budget, Risk & Issues management and status reporting
• Created project plan and managed execution of project from end to end using Microsoft Project & Visio
• Contributed to the IT roadmap and solution architecture to support business decisions made at the executive level
• Documented current and future state business processes, system processes, and user stories
• Performed Gap analysis, requirements gathering, and go forward plan for commodities group
• Facilitated end-user application training including the creation of end user documentation
• Provided 24 hour technical support to the commodities trade floor and quantitative group
• Maintained and enhanced many trade floor applications (nMarket, OATI, Athena, OpenLink Endur, etc.)
• Produced and executed test plans, test scripts and test scenarios in support of business changes

Project Manager

Confidential, Baltimore, MD

Responsibilities:

• Managed a team of ten for critical infrastructure applications involved in trade activities (trading, scheduling, regulatory, reporting and settlements) for 35,000 MW generation fleet
• Negotiated multi-million dollar third party software contracts
• Built custom application which managed $220MM operational portfolio of Nuclear, Hydro, Coal, Solar & Natural Gas generation assets
• Provided business and technical solutions for energy trade floor
• Developed reporting tools for front, middle and back office including over 100 customized reports
• Managed SalesForce implementation
• Responsible for overall Salesforce.com functional and technical solutions architecture
• Participate in analyzing the Requirements, preparing the Design documents based on the specifications
• Work on various standard objects including Accounts, Contacts, Leads, Campaigns and Cases
• Designed, implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application
• Use Data Loader for insert, update, and bulk import or export of data from SalesForce.com Objects to read, extract, and load data from comma separated value files
• Use Force.com web service API to implement Web Services in the application to get the data from external systems and web sites
• Use the Sandbox for Development and Testing and migrated the code to the deployment instance after testing
• Acted as a Technical Lead for a team of eight to convert Portfolio Decision System from C++ to C#
• Worked with Quantitative Group who drove the new features, functionalities and modularization
• Created and communicated user stories based on business and system requirements
• Lead commodity scheduling system integration efforts
• Managed IT migration of over 100 servers to the new physical location
• Worked with multiple stakeholders to build a Financial Data Warehouse
• Enhancement of Daily Profit Statement and faster month end close
• Quicker Monthly Accruals from seven days to one day
• Improved data accuracy and quality in Trade Capture and Financial systems
• Managed business and system consolidation efforts (ETRM enhancement, bid tool integration and financial data warehousing) using Agile methodology for PMO
• Worked with PMO to plan, estimate and prioritize projects to ensure successful execution of strategies
• Conducted research to provide feasibility of new initiatives, assessed emerging opportunities, led pilot studies, identified organizational readiness, sustainability, risks and challenges
• Participated in strategic planning for trade floor including contributing to the IT roadmap and vendor negotiations
• Liaised with business and technical groups to coordinate system consolidation after merger and acquisition

Business Intelligence Consultant

Confidential - Houston, TX

Responsibilities:

• Assisted in the $1MM Business Intelligence implementation
• Designed 100+ business reports for front, mid and back office
• Validated and mapped data from data repository to reporting system
• Wrote SQL queries to pull and validate data from various sources
• Functioned as a power trading systems subject matter expert
• Performed QA responsibilities such as
• Review ETRM entries from traders for accuracy and correctness (Exotic trades, deviation from scheduling system, late trade entry, input error, system errors, etc.)
• Inspect trader mark-to-market accuracy and investigate anomalies whether in entry or system
• Review Access Identity Management/User Access and Privileges
• Re-designed CAISO and ERCOT shadow settlements process for generation and congestion revenue rights
• Wrote the Business Continuity Plan document for back office

Business Consultant

Confidential, Houston, TX

Responsibilities:

• Offered guidance on finance & accounting processes and controls
• Designed CA and Midwest power trade region back office processes after Strategic Energy acquisition
• Functioned as a subject matter expert in market readiness for Texas Nodal power market redesign project
• Performed QA responsibilities such as
• Review trade entries from traders for accuracy and data input errors
• Identified faulty regulatory reporting system which could have exposed company to multi-million dollar fines (ten years of inaccurate filing)
• Built new regulatory reporting tool for correct reporting & compliance to Federal Energy Regulatory Commission
• Built over 20 new reports for front, middle and back office (volume, sales/purchases, accruals, inter-company reports, settlements, bilaterals, monthly reports, etc.)

Senior ConsultantAccenture

Confidential, Houston, TX

Responsibilities:

• Performed business analysis for commodity and financial trading institutions
• Maintained central data repository and various data feeds as well as user access and security
• Provided California Market Redesign Technology Upgrade training
• Delivered Energy Reliability Council of Texas market readiness consulting for large merchant generation owners
• 24 hour IT support for trade floor including trouble-shooting, root cause analysis and resolution delivery
• Managed large scale procurement projects for the Department of Defense and US Army Iraqi First Program
• Procure very large orders of various equipment (commercial grade generators, hospital supplies, tactical body armor, construction equipment and dredging equipment)
• Managed projects for deep water oil exploration clients
• Materials Management Program
• Captured requirements by developing a weather-proof application in Access to build a 122,000 sq. ft. warehouse on 15 acres housing up to $20 billion of drilling assets
• Supply Chain for Deep Sea Oil Rigs
• Help design and build supply chain optimization middleware interface for offshore oil rigs
• Asset Optimization
• Consolidate offshore deep water equipment from 170 places across the country