SUMMARY

• IT Professional with experience in developing, designing and implementing user support software for enhancing user performance. Coordinated user performance support, lead and provided direct user performance support.
• Ensured effective and efficient implementation of all assigned missions and tasks according to prescribed milestones and within allocated resources including budget constraints
• Revised user support program methodologies to meet user performance requirements and optimize resources. Provided feedback on teh suitability and adequacy of user support materials
• Provided direction and supervised staff development specialists and other support staff
• SDLC
• Provided analysis and consultation for Information Asset Management projects, supporting multiple departments
• Ensured IT systems are fully vetted and work processes/requirements are understood. Provided best practices and recommendations utilizing Lean practices and analysis
• Able to manage expectations and take full responsibility for teh delivering of project objectives
• Project Management and Lean experience
• Scrum Fundamental Certification
• Microsoft System Center (SCCM, SCSM, SCOM, SCOrch
• Microsoft Project Server/EPM 2010 Pro (Intermediate with 2010)
• Team Foundation Server

TECHNICAL SKILLS

• Extensive IBM and MAC LAN/WAN experience
• TCP/IP, Windows Server 2003 experience
• Unix\Linux Windows workstation XP, 7 and 8, Active Directory Administration, Exchange online, Office 365, Exchange Server 2003, SharePoint, SQL Server 2005and, VMware.
• DNS Configuration, Microsoft SMS Server 2.0, Crystal Reports, System Center suite, Generation, SAN/NAS Technologies, Microsoft Office 2007 and 2010, and 2013 Pro Plus Configuration of Cisco Series Routers and Switches and some experience using JQuery
• Working knowledge of PMBOK and SBOK

PROFESSIONAL EXPERIENCE

Confidential, VA

Project Manager

Responsibilities:

• Responsible for system design and implementation of large - scale infrastructure. Deploy and support mission critical systems. Participated in teh planning of teh scalability/capacity systems architecture to support.
• Made design recommendations to software and hardware projects and participated in technical reviews. Facilitated multi-site data center production environments.
• SharePoint Installations and upgrades (2010 and 2013) on a single server and a larger farm of servers using autospinstaller, an open source PowerShell script library for scripted SharePoint installs.
• Used Tzunami deployer for Lotus Notesfor into SharePoint products and technologies.

Confidential

Senior Infrastructure Specialist

Responsibilities:

• Responsible for system design and implementation of large-scale infrastructure. Deployed and supported mission critical systems. Participated in teh planning of teh scalability/capacity systems architecture. SharePoint installation and upgrades for various military units and commands.
• Participated in Failure Point Analysis for subsystem and implement resulting projects. Make design and recommendations to software and hardware projects and participate in technical reviews. Facilitate multi-site data center production environments. Initiate scripts development and other programs for systems monitoring and maintenance.
• Managed and administered Windows servers, working with distributed technical support team across multiple offices. Developed, tested and implemented Group Policy Objects for both internal and DMZ Windows Server 2003 Servers. Installed, Linux Administration duties included making system security plans conform to higher level mandates and industry standards; e.g., dat maintain a balance between security needs and productivity needs (NIST, CIS).

Confidential

Senior Systems Engineer

Responsibilities:

• Developed different types of software, including, business applications, operating systems, network control systems, and middleware.
• Analyzed users' needs.
• Developed, designed, and implemented user support software for enhancing user performance.
• Ensured effective and efficient implementation of all assigned missions and tasks according to prescribed milestones and within allocated resources including budget constraints.

Confidential

Project Lead

Responsibilities:

• Ensured completion of teh program and associated projects within estimated time frame. Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with teh desired results.
• Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments.
• Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.
• Microsoft SharePoint Portal Server 2003 (commercial release)

Confidential

Project Manager

Responsibilities:

• Planned, coordinated installation, operation, maintenance and management of integrated telecommunications and information management systems networks.
• Developed procedures for network management of systems, inclusive of developing software programs for system analysis, anomaly diagnosis, localization, and remediation.
• Conducted diagnosis and troubleshooting of tactical networks to fault isolate problems and implement or recommend corrective actions to restore teh network or systems.