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Technical Consultant Resume Profile

Skill Set Summary:

  • Current Microsoft SCCM 2007 infrastructure implementation, administration, and design concepts.

Firm understanding of SCCM-07 migrations using Heavy-Lite-Zero Touch Scenarios for companies.

  • Administration Migrations SCCM-07 projects for small-to large size users. 10K
  • Deploy additional Primary sites, Secondary sites and Distribution Points within company infrastructure.
  • Operating System Deployment OSD , Wake on LAN WOL controls, and PXE. using MDT 2012 and supplemental programs.
  • Strong knowledge of administering System Center Operations Manager SCOM to monitor the overall health of SCCM environment secondary and primary sites
  • Very strong knowledge and experience of application/software distribution concepts and implementation.
  • Deploying OS packages, Patches to server/clients across LAN/WAN .
  • Identify production deployment issues, provide written analysis reports and action plans from SCCM reports.
  • Auditing/Reporting of hardware/software inventory via SCCM 2007.

In The Windows Server 2003- 2008- 2012 Groups

  • 12 years Advanced Server Room Administration of Small-Medium-Large Size Server Farms. 5-10K .
  • 12 Years- Active Directory, Group Policy, WSUS, Security, Virus Detection, IIS, and MS Firewall Experience.
  • 12 Years in advanced network troubleshooting with a wide range of standard networking protocols.
  • Participated in many migrations of Servers W2K3 to W2K8-12 Operating Systems: W-XP up to Win7-8.1 OS.

In Windows XP to Windows7 Migration Specialist

  • Windows 7 desktop deployment, migration assessment, design implementation.
  • Knowledge of application virtualization solutions
  • Experience with Microsoft Online Services Office 365 or BPOS .
  • Microsoft Deployment Toolkit 2010
  • Experience with deployment automation architecture, design/migration and troubleshooting
  • Windows 7 Group Policies

In Project Manager

  • Supervised and process/planning responsibilities I.E. team schedules implementing policies and
  • Procedures. Hands on participation in day to day activities and user support.
  • Developed and Implemented Store Activity system using ACT 9.0 and SQL that
  • Improved the time in which the Sales and Marketing team could get data from the 7,000 Jackson Hewitt office locations via the web or their blackberry devices.
  • Planned and built managed the implementation of network servers and commutation system for which included the design of multiple project plans for creating standard clients workstation upgrades. The facility was for a 4.5 million dollar church Shiloh Church
  • Pro actively managed the implementation and training of bar code inventory and sales system for BOWE BELL and HOWELL. With the implementation increased accuracy and delivery of their products by 25
  • Coordinated and Project Manager Train the Trainer sessions. Assisted in training 4,000various
  • Johnson Johnson sales representatives on Dendrite's proprietary Sales Force Automation
  • Software Navigator . Configured and serviced 5000 IBM ThinkPad 760ED and 760XD systems. Assisted in live data installations, virus scanning, BIOS update and quality control. Performed hard drive cloning using image Master 2000.Provided network support by resetting user's passwords using Active Directory.
  • Screen Actors Guild, New York-Trained various employees on all Microsoft Office 2000 Applications. Performed the data printing process notifies managers of discrepancies with use of a MS Access database in addition to creating SQL driven queries, tables with strict attention to detail to ensure documentation appears accurate and process steps followed correctly with the use of Project management tools such as MS Project. In addition to overseeing the move of Hardware and communication equipment from their times square location to their Lexington Ave. Location.
  • Developed test plans and Managed project Y2K compliance upgrades on all Windows 2000 platforms for all servers, workstations including hardware platforms, backup software for ASCAP located in New York.

Professional Experience:

Confidential

Windows 7 Lead System Analyst

  • Work with other desktop staff to ensure that processes are being executed as defined and that the tickets are being handled in a timely fashion.
  • Troubleshoot and respond to issues and tickets that the user's needs help with for software, hardware and peripheral issues.
  • Assist in configuring PC's with Sun Trust Windows 7 image, add user profile and install any required/assigned software via Microsoft SCCM tool.
  • Will be required to work closely with the service level manager, end users and Windows 7 deployment team.
  • Extensively tested applications for compatibility with Windows 7
  • This is a special project to migrate Sun Trust users to Windows 7 and Office 2010.

Confidential

SCCM Engineer

  • Monitored and generated reports for SCCM environment
  • Responsible for building SCCM server
  • Responsible for Q A for new server builds
  • Configured SCOM client and reporting for SCCM environment
  • Trained colleagues on procedures and developed SOP's for administering SCCM secondary sites
  • Distribution of images using Microsoft Deployment Toolkit 2010
  • Administered Hardware data and information using Powershell
  • Responsible for decommissioning SCCM servers in addition to following procedures as it relates to Change Management.
  • Create documentation for packaged applications for support and maintenance using scripted process
  • Provide reporting on patch management and software deployments as required Infrastructure maintenance and support as required Day to day Landesk administration and support ,Windows 7 desktop deployment, migration assessment, design implementation.

Confidential

Lead Migration Specialist

  • Support the users with their new client in the morning daytime shift . This role requires broad knowledge of Windows 7, Office 2010 and the ability to investigate and solve driver and other problems on the client image.
  • Maintained and created desktop and laptop images of Dell and HP products using Ghost and SCCM
  • Generated performance and issue reports using excel, MS Access
  • Windows 7 desktop deployment, migration assessment, design implementation.
  • Knowledge of application virtualization solutions
  • Experience with Microsoft Online Services Office 365 or BPOS .
  • Microsoft Deployment Toolkit 2010
  • Experience with deployment automation architecture, design/migration and troubleshooting
  • Windows 7 Group Policies
  • Documentation for migration plan.
  • Development of deployment and test plans.
  • Manage strategic engagements while providing exceptional customer service on Windows 7 planning and migration projects
  • Norton Ghost Imaging for creating new images and ghosting data.

Confidential

Senior Technical Consultant

  • Provide escalated, highly complex Tier 3 technical support to customers by investigating and resolving systems-related matters, automated application deployments the Management of workstations using enterprise management tools.
  • Create desktop/laptop build processes for domestic /global sites
  • Performs software distribution and patch management to Windows PC's, laptops, and servers
  • Tests and configures group policy settings.
  • Reviews literature, patents, license agreements and current practices to support business requirements and/or new industry technology. Prepares reports regarding new technology to communicate to management.
  • Identified, evaluate, and recommend new products, technologies, road maps and strategies.
  • Built Windows 2008 Physical servers.
  • Developed and communicates technical, systems and application standards and ensures compliance with existing standards.
  • Creates and maintains systems documentation for testing and validation
  • Windows 7 desktop deployment, migration assessment, design implementation.
  • Knowledge of application virtualization solutions
  • Experience with Microsoft Online Services Office 365 or BPOS .
  • Microsoft Deployment Toolkit 2010
  • BlackBerry PDA support, activation BES administration

Confidential

Senior Technical consultant

  • Supports computer users with installation of hardware/software and networking components to meet personal computer needs with programs that include Microsoft Products, LAN/WAN, Active Directory, Lotus Notes
  • Assisted a with supporting ACD system for call center
  • Responsible for implementing VOIP software
  • Successfully implemented backup cycle of data using ARC Serve
  • Assisted a team of document management in preparing document updates Conducted beta testing on various software releases
  • Build Windows embedded images for Win XP using embedded tool kit
  • Administered Hardware data and information using Powershell
  • Distribution of images using Microsoft Deployment Toolkit 2010
  • Build, install and support Windows 2008 in a Virtual/ESX environment

Confidential

IT Consultant

  • Performed the tasks of installing, diagnosing and repairing computers/networks
  • Handled the tasks of implementing learning software by using Microsoft SQL database software
  • Responsible for conducting business meetings
  • Handled the tasks of configuration, installation and implementation of K 12 educational software
  • Project managed several implementations of POS kiosks for Target
  • Conducted network analyses for pre install compliance.
  • Configured and administered Cisco Routers

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