Service Operations Program Manager Resume San Jose, CA - Hire IT People

SUMMARY

Expertise in aligning a company’s product roadmap with its mission to drive revenue, profit, and service goals.
Program leader with 18 years of experience managing product and service operations to extend the profitability of new and existing product suites while driving business innovation concepts from conception to general release. Balance a big picture vision with business and technical finesse to build the product strategy, market - entry and positioning, and production roadmap to ensure commercial readiness and success in hyper-competitive markets.
Project Execution Managed large, complex cross-division projects at Cisco and Confidential, showcasing a customer first passion for quality and user experience and commitment to solving global problems.
Technical Expertise Leverage a strong product engineering background to understand and influence the development and engineering teams and synchronize business value creation through new technology creation.
Program Leadership Repeatedly successful driving competitive business and technical advantage, aligning business and technology goals, driving down costs, mobilizing growth, and increasing efficiency.

PROFESSIONAL EXPERIENCE

Confidential, San Jose, CA

Service Operations Program Manager

Responsibilities:

Operations Support: Directed the engineering change order (ECO) team and coordinated over 10,000 Process and Implement Engineering Change Orders (ECO’s).
Production Support: Orchestrated the software development lifecycle from development, testing (UAT), production readiness review to final implementation into Production environments. Liaision between engineering teams and vendors to keep development activities on track. Ensured IT and business stakeholders are kept abreast of production changes.
Acquisition Integration: Maximized acquisition integration as part of the "build, buy, and partner" strategy, proposing agreements and creating win-win solutions in difficult circumstances.
Cost Reduction: Consistently found innovative solutions to achieve greater cost efficiencies and impact profits.
Simplified repair process and used cloud computing to rework product at configuration centers, saving $1M.
Leveraged Selective Purges to optimize performance and save $7M per year.
Organizational Development: Appointed Area Governor to lead The CiscoSpeaks Toastmasters Club.
Presided over five Toastmasters clubs and 150 people to become better leaders and communicators.
Played a critical role in the development and success of Toastmasters clubs in Singapore, India, and China.
Won numerous individual and organization-wide accolades for the business innovation and growth of the Clubs.

Confidential

Senior Process Engineer

Responsibilities:

Waste Reduction: Conducted a detailed manufacturing cost study concentrating on Materials, Labor and Outsourcing leading to a company cost savings of AUD $5.3M per year.
Process Improvement: Led process development efforts and evaluated existing processes from a product engineering perspective during product line extensions or modifications.
Quality Management: Designed and rolled out a new quality system to improve identification of root causes and proposed solutions within the realm of process development and assessment aspects.

Confidential, Santa Clara, CA

New Product Manufacturing Engineer

Responsibilities:

Manufacturing Engineering: Established and released assembly Bill of Materials (BOM) and assembly procedures for over 2,300 parts with validated BOM accuracy.
Change Management Initiatives: Reduced cycle time by 60% through change management of product family lines for an internal division of Confidential .
Supply Chain Management: Led internal/external suppliers to outsource sub-assemblies of the 300mm platform, which reduced manufacturing time by 78%.