Technical Program Manager Resume Issaquah, WA - Hire IT People

SUMMARY

Award winning Information Technologist with 10+ years of success in managing, designing, developing and testing system solutions in a wide range of business settings.
Project management style is characterized by clear communication, getting input from team members, setting high expectations for succeeding, and conducting progress reviews.
Proven ability to analyze business processes and procedures and pioneer innovative solutions meeting operational and technical requirements.
Meticulous DBA who applies business modeling techniques to sift needs from wants, delivering highly efficient and cost TEMPeffective solutions.
Education includes a Bachelor of Science Degree in Business Information Systems supplemented by ongoing training related to professional, technical and personal skills development.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Issaquah, WA

Technical Program Manager

Responsibilities:

Partnered with Legal & Corporate Affairs (LCA), Customer Sales and Services (CSS), and Enterprise Services (ES) lines of business to create business and functional requirements for BI Enterprise Data Warehouse.
Managed projects using hybrid agile/scrum methods with documentation and communications on SharePoint.
Designed and maintained conceptual, logical and physical dimensional data models in Erwin.
Performed data profiling, mapping and transformation rules to process data from source systems through each ETL phase.
Performed detailed production issue analysis using SQL and Excel tools.
Created in - house ETL Developer’s Guide and maintained through multiple ETL enhancements.
Collaborated with leadership to create Power Pivot tables and BI analytical reports to track/trend EDW usage.
Coordinated with Solution Architect to transition Operation applications to EDW platform design and consolidate applications onto fewer SQL servers.

Solution Manager

Confidential

Responsibilities:

Travelled to India to transfer knowledge of MSO ODS capabilities and data to new offshore team.
Provided onshore liaison coverage between India team and Redmond customers in alignment with long-term, worldwide business and master data management strategies.
Engaged directly with senior management and leadership roles in sales, marketing, and CRM lines of business to create business and functional requirements.
Collaborated with onshore and offshore Operation’s to improve and streamline SLAs/OLAs.
Performed detailed production issue analysis using SQL, Excel and data management tools.
Managed overall data quality strategy in collaboration with Taxonomy team with a focus on meeting business objectives through taxonomy rules and data standards.
Collaborated with MDM team to create and align roadmap between new master data management system and retirement of MSO.

Program Manager

Confidential

Responsibilities:

Managed project scope, requirements and issues to enhance and maintain teh MS Organization (MSO) ODS.
Facilitated JAD/JAR sessions with Sales, Marketing, and CRM lines of business to create business & functional requirements.
Confirmed assumptions, performed risk/issue/impact analysis and collaborated with 74 upstream systems, 5 downstream systems and ~400 ad-hoc users to prevent issues.
Designed object oriented database solutions using VISIO.
Developed and executed teh internal and external communication plans for stakeholders, executives and project team status reporting.

Confidential, Redmond, WA

Project Manager & Analysis Consultant

Responsibilities:

Confidential: Managed 5 international projects to on-board data feeds from Microsoft Japan, EMEA and LATAM subsidiaries to an enterprise ODS for use by Sales, Marketing and CRM lines of business.
Created business requirements, functional requirements, data mapping and transformation rules by interviewing global customers using Live Meeting teleconference tools.
Facilitated user acceptance testing and managed documentation and communications using SharePoint web service tools.
Delivered all 5 projects on-time with consistent “exceeded expectations” feedback through surveys.