SUMMARY

• Certified project manager, analyst, web site and intranet expert. Project experience includes the management, redesign and implementation of global corporate intranets and organizational web sites.
• Expertise in content strategy, architecture and analysis, communications, editing and multi - lingual content translations and tracking, noledge management, search engine optimization, usability testing, information design/managed meta data planning, quality audits.
• Digital strategy and standard development, requirements definition, web content management systems, client relationship management, site redesigns and migration, international change management.

PROFESSIONAL EXPERIENCE

Independent Consultant, Project/Program Management

Confidential, NE

Responsibilities:

• Project management: initiation, strategy, issue resolution, communications & reporting. Familiar wif both agile and waterfall methodologies.
• Web management: user functionality, navigational structure, content tagging and mapping, analytics, content quality tracking, editing and copywriting, translation management, search optimization.
• Analysis: feasibility studies, data analysis, fit-for-purpose, process improvement, critical path, stakeholder interviews, analysis of user feedback/issues reporting/metrics and usage logs.
• Strategy and standards development: functional, editorial, digital, governance, user experience.
• Procurement support including RFP and Terms of Reference development, proposal and technical evaluation support and analysis, procurement process tracking and reporting.
• Analysis of key user and site management audiences, existing and desired content, information architecture, branding objectives and requirements, technical and content management requirements.
• Development of content and user experience strategies, migration roadmaps, wireframes and conceptual prototypes, navigational models & storyboards.
• Stakeholder identification, relationship management and requirements definition
• International change management, global team coordination, country by country implementation/and deployment management.
• Problem management including troubled and stalled project restart & delivery.
• Competitor research and recommendations.

Confidential, New York

Project Consultant

Responsibilities:

• Web Design Services. Responsibilities included current status analysis, content review, detailed page and document review, category development, survey creation and summary, Google Analytics review and summary, development of Terms of Reference and RFP and procurement process support. Development of redesign recommendations, information architecture and wire frames, management of requirements wif development team, creation of usability test for content managers and survey for user feedback on prototype, system testing.
• Requirements definition: new online reporting system (RCAR) - June 2013 - development of terms of reference and site specifications in support of procurement of development vendor.

Confidential

Project Consultant to VP Corporate Communications and VP Information Technology

Responsibilities:

• Provided project leadership, subject matter expertise and project management to merge four divisional intranets into one, incorporating newly acquired company intranets.
• Conducted detail analysis of intranet content mission, usage, users, stakeholders.
• Developed initial content structure, created wireframes, strategies for special sites, time-line, milestones, requirements definition.
• Developed, as part of core team, strategies for user experience, incorporation of social media, mobile version, targeting for global and divisional audiences, home page management, standards and guidelines, site and community governance.
• Facilitated creation of and ongoing management of company-wide steering group.
• Conducted quality reviews, hands-on migration of business line and geographic sites, detailed testing and remediation of targeting and tagging of migrated content.
• Trained and supported content managers in SharePoint site creation and migration.
• Coordinated wif development team, contract resources, and external design company.

Confidential, New York

Project Consultant to Global IT and Global Online Marketing

Responsibilities:

• Development of redesign requirements and phasing for strategic realignment of pwc.com international sites
• Analysis of 130 existing country web sites including content, mission, languages, issues/status
• Development of migration approach separating sites into key categories based on size of site, size of web team, capabilities
• Initial contact and ongoing coordination wif country teams via email, web-conferences and onsite meeting and training sessions
• Support African integration — hands-on in country migration of 10 sites, creation of 45 new country sites, coordination of African portal and shared content
• Hands-on support of migration from Lotus Notes to Documentum Web Content Publishing System including management of "bridge" to map URLs, 100% of countries completed by deadline.

Confidential

Project Consultant

Responsibilities:

• Global Intranet Phase 3 Redesign project scoping and planning, best practices research and strategy development, design storyboarding, content organization, coordination between communications and technical team. Named to Nielsen Group’s Top 10 Intranets 2010.
• Web site redesign of urscorp.com, project scoping & planning, competitor research, prototype development, usability test definition. Nominated for Stevie Award.
• Global Intranet Phase 2 Redesign Named the 2004 Search Domino Award winner and recipient of 2004 and 2005 APEX Awards of Excellence
• Project management, subject matter expert, user and content strategy development including coordination of visual identity, development of content and user experience strategies, project scoping and planning, best practices research, storyboarding, information architecture design,
• Tactical coordination between technical and business teams and vendors.

Program Manager

Confidential

Responsibilities:

• Managed KnowledgeCurve, Confidential ' global intranet, targeted to 150,000 users in six lines of service and 150 countries. Project scope included development and implementation of a personal portal for communications, noledge, learning, and administrative applications such as travel reservations and benefits management. Advised country site managers around the world on standards, resources, and best practices.
• Spearheaded deployment of internet connectivity to all PwC countries (150), identifying local sponsors and teams, making local business case, negotiating buy-in and resources, supporting project planning and implementation, negotiating balance between global and local needs.
• Developed strategy, quality assurance processes and standards, change control processes, risk mitigation, project tracking and measurement, status reporting, communications, documentation and budget development and management.
• Guided implementation of intranet infrastructure, including evaluation of new technologies, deployment of content publishing, search, metrics/usage tracking, user registration, authentication, and collaboration capabilities.
• Served as subject matter expert to client engagements.
• Recruited, trained and managed team of 30 technologists based in London, Brussels, Boston, Sydney and New York, providing design, development, project management, user support, and communications support for implementation.
• Managed vendor relationships and consulting projects including the development of standards, tools, recommended vendors processes, and development of standard RFPs.
• Recognized as one of the world’s leading intranets: named by CIO Magazine to CIO Web Business 50/50 Awards, 2000, 1999, 1998; by KM World as Intranet Best Practice 2000; by BT as an Innovation in E-Business Award Finalist 1999; by CMP Media’s InternetWeek and Network Computing as Best Intranet for 1998; and to InformationWeek's Top 25 Most Innovative Intranet lists in 1996 and 1997.

Intranet Director

Confidential, NY

Responsibilities:

• Directed strategy, implementation and product development for Confidential and Lybrand’s US firmwide intranet, for 18,000 partners and consultants.
• Managed team of 8 intranet developers and project managers. Retained and managed external consultants for profiling system, design, communications, Domino and Web development.
• Wrote firmwide intranet design, content, and usability and process standards in the KnowledgeCurve Owner’s Manual, translated in 5 languages.
• Developed and deployed to 100 countries the PwC Bridge, a global communications and noledge tool supporting the merger of Confidential & Lybrand and Price Waterhouse.

Manager and Writer

Confidential, New York, NY

Responsibilities:

• Managed firmwide skills, client, and competitor information databases, provided reactive support for proposal opportunities.
• Co-leader of the Knowledge Technology Innovation Team, a cross-functional team of content & technology professionals.
• Product designer of on-line library of best-in-class accounting, tax and general business sources. Coordinated development of universal access password & metrics standards.
• Developed and deployed over 25 Lotus Notes database applications including server deployment, access control and support. Designed and developed api-linkage to HR and client billing systems.
• Designed and conducted user training and usability testing. Wrote database documentation, training and marketing materials.
• Received 1994 Confidential & Lybrand Outstanding Teamwork Award.
• El Gran Viraje Hacia Afuera, Graduate Thesis, University of Nebraska, (Outstanding Thesis Award 1991).