Seeking an Environment to apply my broad and deep Enterprise Management Systems expertise to streamline operation and automate the monitoring of the health and performance of the IT infrastructure: I am an experienced hands on technical professional with specialties in Architecting and Engineering Enterprise Solutions to manage system Fault/Availability/Performance/Capacity for Network Devices, Unix/Windows Servers, and Enterprise Applications. A technically well versed leader with diverse functional expertise in areas of Project Management, infrastructure Implementation, business and IT Operational Reengineering, and system and application analysis. A system software specialist in HP OpenView, EMC Smarts, Tibco Hawk, CA eHealth, SysEdge SNMP Agent, Novel Sentinel Security Information Management, BMC Patrol and BPPM, plus technically knowledgeable in Microsoft MOM, Netcool, NerveCenter, Opsware, LogLogic. A savvy system programmer using UNIX shell, Perl and SQL to integrate enterprise management software, and automate IT operational procedures.

Professional Experience

Confidential

• Responsible for the engineering and operations of the network, system, and application fault/availability management platforms of ActiveMQ Event Messaging Bus, Sentinel, EMC Smarts, and Rivermuse Event Management Systems.
• Enhanced the EMC IONIX Smarts trap management solution, and function as the subject matter expert for Smarts
• Design Sentinel system agent monitoring configuration templates for ease of configuration management and threshold management.
• Developed Perl based troubleshooting tools for gathering of the ActiveMQ Event Messaging Bus statistics.
• Build service views and models for business application service based monitoring
• Document alert diagnostic and resolution procedures
• Customize monitoring metrics and scripts for server and application monitoring.
• Provide root cause analysis and remediate production monitoring issues.

Confidential

• Responsible for the architecting, engineering and operations of the network, system, and application fault/availability management platforms of EMC Smarts, BMC Patrol, Sentry, Patrol Virtual Machine KM, and ProactiveNet Performance Manager BPPM .
• Enhanced EMC IONIX Smarts enterprise architectures to relieve Smarts Domain capacity overload, and event processing gridlock caused by simultaneous Smarts domain topology synchronization process all for the purpose of reducing outage of the Smarts system.
• Developed the standard SNMP Trap Management mechanism using ASL scripting in the EMC Smarts environment that allows dynamic updating the SNMP Trap event message definitions and enrichment overcoming the shortfall of the need to recode the ASL script and restarting EMC Smarts services.
• Automated the SOAP web services based Smarts to ServiceNow bidirectional ticketing mechanism using Perl programming.
• Developed the mechanism to enrich EMC Smarts events to distinguish Production devices from non-Production devices so as to suppress all non-Production device related events, and enable provisioning of monitoring configurations to non-production devices without regard to premature alerting.
• Architectural Lead for the overall EMC Smarts BMC monitoring solution surrounding Patrol RT Server, Patrol, Sentry, VM KM, BPPM. Have led a team of 6 consultants for the initial design and implementation of the BMC ProactiveNet and Patrol infrastructure.
• Built the EMC ASL Adapter for integrating BPPM event messages into Smarts.
• Fine tuned the threshold and alerting configuration of the Sentry monitoring module for Storage and Hardware Chassis monitoring, and of the Patrol Virtual Machine KM for vSphere monitoring.
• Developed the Perl script to automate the configuration of Patrol Agent for integrating them into BPPM for Performance trend monitoring, and Ping monitoring.

Confidential

• Engaged at the 4D Security a surveillance security software company managing the implementation of the Data Center Operational/EMS Tools providing both project management expertise and EMS Architectural and technology expertise. The EMS tools are BMC ProactiveNet, Atrium CMDB, BMC ITSM, Entuity EOS, and Altiris Systems Management Solutions.
• Engaged at the Federal Reserve Bank with the responsibility of assessing and architecting a Consolidated NOC Operational Tools infrastructure across the 13 Federal Reserve NOC to meet the ITIL objectives to provide an integrated and streamlined operating environment. The Operational Tools include Business Service Mgmt tool, Network / Server / App / DB / Storage / Backup / CMDB / provisioning and work flow orchestration mgmt tools.

Confidential

• Responsible for the engineering and operations of the network, system, and application fault/availability management platforms of NerveCenter, Netcool, TibcoHawk, Opsware, and Novell Sentinel Information Management SIM .
• Project Lead in the Engineering of the Novell Sentinel Information Management SIM platform implementation. Reengineered the Security Log Collections Models for normalizing incoming security log events for System Access Security violation analysis, monitoring and reporting by partnering and organizing various application, infrastructure and security groups for gathering of critical security information, and their presentation and monitoring. ' Managed the implementation from system capacity analysis, cost analysis, hardware specification, firewall and infrastructure alternation, and vendor coordination, plus system testing and roll out.
• Developed Automation Tools using Perl to assist in TibcoHawk Agent deployment process that resulted in significant reduction in the installation configuration time as well as increased configuration consistency and success rate by eliminating manual configuration steps.
• Developed Diagnostic Tools using Perl to assist in the daily auditing and troubleshooting of monitoring status configuration consistencies between the monitoring platforms of HP OpenView, NerveCenter, Opsware and the DNS Configuration Repository for the daily add/move/changes of the network devices. This significantly reduced the data gathering time among these disintegrated systems.

Confidential

• Responsible for the Engineering and Architecture of the Enterprise Management System EMS technologies for managing the fault/availability/performance/capacity of all the network devices, servers, and applications. The EMS technologies in TD included are Concord eHealth, EMC Smarts InCharge AM/PM, EMC Smarts SAM, EMC Smarts ASM, EMC Smarts BIM, SiteScope, Gomez, Microsoft Operations Manager, Oracle DB, and MS SQL Database.
• Evaluated New Technology for operational efficiencies and business visibility. Evaluated Managed Object for EMS multi-platform integration, cross platform root-cause analysis and business service management by aligning business partners to support their demonstration effort to look in depth of the business value and integration flexibility. 'Evaluated LogLogic for Centralized Log Management.
• Project Lead in the Reengineering of the EMS infrastructure that resulted in increased security measure, system uptime, cost reduction, and the ease of modular implementation and administration. Led the team to redesign the remote site failover architectures, techniques in inter-platform integration, data presentation consistency, and monitoring data and communication traffic flow. ' Managed the project from development to Roll out by: actively coding system enhancements analyzing architectural options in their cost, security, integrity and modularity perspectives preparing presentations to sell the solution to the senior management for funding and approval analyzing system capacity growth, and software licensing providing hardware specification coordinating procurement and infrastructure implementation team Network, DB, UNIX, Windows to ensure a timely implementation of the project.
• Optimized EMC SMARTS' capability in general event integration for Syslog, and SNMP Traps for increased integration modularity, configuration flexibility, ease of administration, and data normalization and consistency by pre-building all the event processing logics for MOM, Cisco, Syslog, SysEdge using the EMC Smarts ASL scripting language into the event processing engine, ' offloading all the configurable event variables into a EMC Smarts' proprietary object dictionary as lookup tables along with configuration upload scripts for administration, and standardized incoming logging format and content whenever possible.
• Developed the Smarts to Remedy trouble ticketing integration solution for automated alert escalation process and monitoring, eliminating resolution delays and providing resolution status to facilitate the single monitoring view with comprehensive trouble and resolution status. The solution is developed using Perl scripting and standardized grouping and naming of business entities, applications, systems and networks, for automated bi-directional updates between the two systems.
• Enhanced the EMC Smarts' Device Maintenance Scheduling capability such as allowing repeat maintenance schedules, multiple maintenance schedules per day and per device resulted in eliminating the recurring maintenance scheduling tasks and removing false alerts due to missed activation of maintenance schedules.
• Developed Concord eHealth configuration tools to reduce administration effort and maintain reporting consistencies by automating network and systems element grouping ' automating report schedule creations for periodic system performance, availability and service level reports periodically reconciling duplicated elements and automated SysEdge SNMP agent deployment and licensing.
• Optimized the Concord SysEdge configuration to minimize network traffic by optimizing the repeat alerting interval and logic, and ' minimize administration effort through centralized administration of SysEdge configurations, and standardized outgoing event formats providing automated event recognition and correlation by EMC Smarts.

Confidential

• Primary engineer for designing and building the Hosting Operation Support Systems OSS architecture to proactively manage a mixed infrastructure of Solaris, Windows Servers, Cisco Router, Switches and load balancers. The OSS technology in Radianz included are the HP OVO, NNM, OVIS, OVR, Cisco Works 2000, Oracle DB, MS SQL DB, Crystal, WebTrend ERS, Cisco Netflow.
• Redesigned the Hosting OSS architecture for business continuity, redundancy, system uptime, modular implementation, and data availability. Each tool OVR, OVIS, OVO, Remedy was re-architected with remote fail-over capabilities. The OVO architecture followed a full-blown Manager of Manager distributed hierarchy, centrally managing all system and network devices. Additionally, the architecture included a live remote backup central manager, and regional managers for localized management capability. This architecture has been designed for managing thousands of Windows and UNIX servers and network devices that are remotely distributed in lights out hosting sites, managed co-lo sites, and remote PoPs.
• Customized System Performance/Availability Reporting for Customers and Operations in support of the Business Service Level Agreements as well as providing customers, operations, and management with guided, and easy to understand in depth summary and trending reports. Used Crystal Designer to build report templates for OVR report scheduling. 'Reverse engineered OVIS's data schema to extract Web Application Response performance metrics to incorporate into OVR metrics reporting. Customized extraction of metrics from OV Performance Agents, SNMP Mibs and WebTrend ERS to incorporate into OVR metrics reporting. Integrated Cisco Netflow data into OVR reporting build SQL data views and stored procedures as hooks for reporting integration.
• Transformed the OVO message console into a state-based message console to eliminate message storm and minimizing event overcrowding. It was done through careful design of the message keys which is used for message correlation, and message correlation rules, and standards.
• Optimized the OSS platform to reduce administration effort and streamlined operations by tuned the polling and performance metrics collection and monitoring in NNM, OVO, and OVIS ' adjusted the network device, servers, applications, and business entities topology mapping, grouping and naming for all tools to maintain consistency Customized the auto ticketing and notification process between OVO, Remedy ARS ticketing system, and the enPortal tuned Windows and Unix server performance to optimize system resources and application response time for OVIS, OVR, OVO, NNM tuned the OVR report engine to run scheduled reports in parallel using OVR's un-published, hidden capability.
• Customized the monitoring solutions to meet Hosted Customer needs. Customized monitoring Perl, Shell, SQL scripts for monitoring of UNIX Servers, applications, and databases ' Customized the Performance Agents to do application performance data collection, monitoring, reporting, and trending analysis. Integrated application Veritas NetBackup, Mirapoint Mail Server, CheckPoint, TibcoHawk, and etc alerts into OpenView Console.
• Build and Ran the Hosting OSS laboratory for development and testing of New and Improved OSS technology by installing, configuring and tuning Windows and Unix servers ' installing, configuring and tuning both existing and new OSS platforms developing improvement configurations, automation scripts, and inter-platform integrations.

Confidential

• Clients Engaged: Qwest Communications, CableVision Bridge2Market, Waterhouse Securities, Deutsche Bank, NatWest, AIG, Pepsi, US Customs, Lucent, Carey International
• Project Led the design and development of a hosting operations management solution for a Hosting Service Provider for managing the fault/availability/performance/capacity of all the network devices, servers, and applications, using the enabling technology surrounding the BMC suite of tools Patrol Enterprise Manager PEM , Patrol Operation Manager POM , Patrol, and Perform Predict Best1 for server and application management, NNM CiscoWorks 2000 for network device management, Veritas Netbackup for data backup, and Remedy for trouble-ticketing. Managed Client and Vendor relationship to develop solutions meeting the strategic operational needs of the client with respect to their potential growth, redundancy, security, operational efficiencies and cost.
• Developed the IP Resource Management IPRM Systems Requirement Specification for a telecom company in an effort to streamline the management of the logical and physical network connectivity configurations from customer peripheral equipment to the core of the backbone infrastructure to facilitate automated configuration provisioning and troubleshooting. Partnered with client business operational and engineering teams to gather work flow and analyzing dependencies and bottlenecks as well as assisting them to build consensus on changes Developed the Data Model to capture the Physical/Logical/Virtual Layer 1, 2, 3 Network Connection topologies for the Dial, VPN Hosting network infrastructures, that included networking technologies of Frame Relay, ATM, TCP/IP, Ethernet, Dial, RADIUS Authentication, and high end network equipments that included Nortel Shasta SGS 5000 VPN Switch Router , CoSine IPX 9000, Cisco AS5800 Network Access Server , Cisco 3600, Cisco 7507, Cisco SC2200 SS7 Signal Controller . Also developed the Operational and Provisional Process Workflow by collaborated with other key system development teams in developing a totally integrated Operation Support System architecture that integrates the Order Entry, Billing, Network Management, Workflow Engine, Customer Network Management System, and the IP Resource Management IPRM system.
• Audited/Assessed enterprise IT infrastructures for the purpose of network performance and capacity analysis, technology implementation roadmap and risk analysis, and total cost of ownership analysis.
• Analyzed the Scalability, Performance and bandwidth Requirements of n-tiered client/server applications which included PeopleSoft, AIQUIC at AIG, Kiva based e-commerce application at Lucent, webBroker at Waterhouse Securities, and the fixed income trading application.