PROFESSIONAL SUMMARY:

• Results - oriented certified Project Manager (PMP) with +10 years hands-on applications, Information Security, and IT infrastructure project management experience
• Demonstrated track record managing multiple large scale, highly complex projects in a fast paced, dynamic environment
• Strong program, portfolio management, and PMO management experience
• Seeking a position with program management responsibilities in the area of information security, program/portfolio management

TECHNICAL SKILLS

• PMO management processes and best practices
• SDLC methodologies (Waterfall, Agile/Scrum)
• ITIL V3 Foundation (IT Service Management)
• Global Projects
• Full life cycle project management
• Cross-Functional Teams

PROFESSIONAL EXPERIENCE

Confidential, CA

Technical Program Manager

Responsibilities:

• Member of Enterprise Engineering. Responsibilities include managing CorpNet scalability & stability project
• Wireless Upgrade: Replace legacy access points, and install new access point where required for optimum coverage
• Managed point of presence (PoP) build: Layer 1 infrastructure installation, circuits, network, server, storage configuration
• Network stability and 802.1x exception remediation: Stabilizing Lab/Engineering networks after moving to IPv6 and 802.1x
• Managed Lab build-out: Lab supports multiple teams with diverse connectivity requirement. Allowed FB lab teams to achieve their connectivity requirements within IT security policy

Confidential, CA

IT Scalability & Stability Program Manager

Responsibilities:

• Member of IT PMO. Responsibilities include managing multiple IT scalability & stability project
• Follow SVB PMO process and successfully use provided tools and templates to keep project in compliance. Created Project Charter, Base Line Deliverables, Project Budgeting, Resource Planning, Status Reporting, and Detailed Project Plans
• Managed Java Remediation project: Reducing vulnerability within SVB production infrastructure
• Managed Windows 2003 upgrades project: Reduced Microsoft related support cost by decommissioning, migrating, and upgrading legacy servers
• Managed SCCM/APP-V/PKI upgrade project: Allowed SVB to say in compliance going forward with client patching

Confidential, CA

Infrastructure/ Project Manager

Responsibilities:

• Member of IT PMO. Responsibilities include managing RedHat consulting engagement, reconciling forecast vs. actual, and transition new service to production.
• Created RfCs, migration plans, coordinated downtime with application team, and drove release activates.
• Managed Filer decommissioning and volume migration project(Production and non-Production environments)
• Managed ESX hardware decommissioning and virtual machine migration (Linux and Windows VMs)
• Managed NIS replacement (Yellow Pages), Stood up RedHat IPA/LDAP infrastructure

Confidential . Cupertino, CA

Infrastructure/Release Project Manager (Contract) 

• Member of Apple Online Store (AOS). Responsible for managing large scale releases of varying complexity. Develop detailed release plans, prioritize team activities, and drive resolution of releases related issues/dependencies. Plan and manage post-implementation support to ensure service levels are maintained.
• Coordinate AOS migrations (active/active datacenter buildout, OSx to Linux, and physical to virtual servers)
• Drive development, test, and production environment buildout for all ASO applications, services, and tools
• Coordinate environment buildout and decommissioning with AOS release schedule

Confidential, CA

Infrastructure IT Project Manager

Responsibilities:

• Member of Release Management Office. Responsible for managing quarterly releases. Worked with IT Release teams and Business track leads to drive execution of release deliverables.
• Provided process definition, tracking and managing communications, issues, change management, etc.
• Infrastructure decommissioning, implementation, migration, and consolidation
• Drove execution of the quarterly releases across all business and IT tracks
• Worked with track leads to assemble weekly track status reports; drive weekly track status meetings
• Provided weekly leadership update; escalate risks and issues as necessary

Confidential, CA

Senior Program Manager

Responsibilities:

• Member of Open Systems Project Management Office. Responsible for project delivery while utilizing matrixed project teams of Development, QA, Engineering, and Operations personnel. Created Statements of Work and High Level Estimates for Global Processing Services (GPS).
• Developed requirements, evaluated alternative solutions and implemented new systems and procedures.
• Coordinated deliverables for technology solutions projects using PMI project management methodology and project support process.
• Ensured project management and software development methodologies were followed.
• Provided leadership to the project team members through all project delivery phases.

Confidential, CA

Project Manager

Responsibilities:

• Member of Production Datacenter Program - Design and Build Track.
• Responsible for coordinating activities between Facilities, IT Infrastructure, and Engineering teams; related to the design and build out of a new datacenter.
• Determined feasibility of various IT infrastructure technologies
• Evaluated datacenter cooling and power management strategies
• Lead product evaluation & vendor selection process
• Lead application development & integration projects

Confidential, CA

Program Manager

Responsibilities:

• Manage projects and dependencies related to large-scale datacenter infrastructure operations; deployment of servers, network hardware, circuits, etc.
• Responsible for defining, communicating and enabling best practices in project execution, client management, and business requirements prioritization.
• Networking: Deploy VLAN, Deploy VPN, Configuration Change, Blade Swap
• San: Add disk, deploy SAN head/enclosure
• Datacenter: Allocate rack space, request additional infrastructure (cabling, racks, power modification, etc.)
• Hosting: Deploy servers ( up to 200 per deployment)

Confidential, CA

Infrastructure Planning Project Manager

Responsibilities:

• Manage Cisco’s core internet and extranet IT infrastructure projects. Provide project management leadership to ensure timely deliverables.
• Project budget management, planning, executing, and reporting. First line budgeting responsibility for Internet Operations infrastructure.
• Working successfully with application teams, web development groups, System Administrators, and DBAs to achieve deliverable.
• Planning infrastructure implementations and architecture reviews based on identified drivers.

Confidential, CA

Senior Project Manager

Responsibilities:

• Managed all phases of implementation, ordered and integrated infrastructure, developed and executed coexistence strategies. Directed projects providing Internet focused strategy expertise, strategic marketing, customer service, and technology consulting.
• Managed implementation of Virtual Classroom application, decreased travel and training expenses by disseminating essential knowledge quickly, and allowing effective collaboration with strategic partners.
• Led implementation of Service Notes application, substantially increased customer satisfaction, and field engineer’s support processes through global Service Notes implementation.
• Coordinated implementation of the first ever utility model e-Service supplying corporate messaging (Messaging-on-Tap), securing multiple extended commercial opportunities.